Policy Archives

Grubhub and Stride Announce New Portable Benefit for Delivery Partners

CHICAGO, October 1, 2024 – Grubhub, a leading online and mobile food-ordering and delivery marketplace, is excited to announce a new portable benefit offering with Stride, the category leader in portable benefits. This expanded partnership with Stride underscores Grubhub’s ongoing commitment to supporting its delivery partners by providing them with access to Stride Save¹—an individual benefits savings account designed specifically to help gig workers save and pay for health, retirement, and other costs.

Grubhub delivery partners now have access to no-fee² savings accounts through Stride Save, which can be used to cover essentials such as health insurance and retirement savings³. Additionally, delivery partners can explore a range of affordable insurance options, including dental, vision, and life coverage, tailored to fit different budgets and needs.

“We’re always looking for new ways to support the hundreds of thousands of delivery partners who make our service possible,” said Abhishek “PJ” Poykayil, Senior Vice President of Operations at Grubhub. “With the introduction of Stride Save, we are giving delivery partners access to the essential, portable benefits they want – on the road, off the road, and into the future.”

“We are excited to bring our newest innovation to Grubhub delivery partners and continue to fill the gap in access to benefits experienced by gig workers,” said Bryan Giaimo, Vice President of Partnerships at Stride. “Just because you choose to work independently shouldn’t mean it should come at a steeper cost.”

Key features of Stride Save include personalized savings goals, high-yield savings at 3.73% APYˆ, and quick, fee-free account enrollment. Delivery partners can easily sign up and begin managing their benefits in minutes without complex paperwork. Grubhub delivery partners should check their email for detailed instructions on how to sign up and access these benefits through the platform.

Open Enrollment for health insurance starts on November 1, 2024, with coverage beginning on January 1, 2025. Grubhub delivery partners are encouraged to pre-register with Stride to ensure they don’t miss important information and deadlines for affordable insurance. Last year, nearly 40% of Stride users received free health coverage based on their eligibility for tax credits, and 30% paid less than $1 per month for their plan.

For more information, delivery partners can visit our website or download the Stride app.

¹Stride Savings LLC is a financial technology company and is not a bank. Banking services are provided by i3 Bank, Member FDIC. The Stride Mastercard Debit Card is issued by i3 Bank pursuant to a license from Mastercard, Inc. and may be used anywhere Mastercard cards are accepted.

²Savings Goals are part of your Deposit Account with Stride. There are no current tax benefits associated with your Stride Save accounts and associated goals.

³No account or domestic transaction fees. Some foreign transaction fees may apply in limited circumstances.

ˆThe interest rate on your account will be 3.66% with an Annual Percentage Yield (APY) of 3.73%, and these rates are effective as of 09/19/2024. These rates are variable and based on the target range of the Federal Funds rate and may change at any time after account opening. Certain foreign transaction fees could reduce earnings on the account.

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About Grubhub:
Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features more than 375,000 merchants in over 4,000 U.S. cities.

About Stride:
Stride simplifies the complexities of being an independent worker by creating a modern benefits system for individuals — regardless of their employment status — that they can take with them and to which companies can contribute but do not control. Stride is the first portable benefits platform specifically designed for the nearly 60 million American independent workers who do not receive employer-based benefits. The Stride platform offers access to insurance — health, dental, vision, life and other supplemental insurance — as well as financial tools to track income, mileage and other deductible expenses to manage their tax obligations, all via a single app. Since launching in 2014, Stride has helped more than 4.2 million workers save more than $7.2 billion on their taxes and monthly health insurance premiums.

Grubhub’s Commitment to Transparency

Twenty years ago, Grubhub set out to revolutionize the way people connect with their favorite local restaurants. Born from the frustration of sifting through countless paper takeout menus, our founders had a clear vision: to create a seamless online platform where customers could easily explore and order from a variety of local dining options. What started as a simple solution to a common problem has evolved into a platform that millions of people use every day.

As we celebrate two decades of innovation, one thing has remained constant: our unwavering commitment to a great user experience. We believe that clear, straightforward communication is key to that, whether it’s ensuring our customers see all applicable fees upfront, empowering merchants to manage their own menus, or providing delivery partners with transparent delivery opportunities and earnings information.

Let’s take a closer look at how Grubhub’s dedication to transparency benefits everyone involved in the food delivery process—from consumers to drivers to merchant partners.

What do customers see when ordering on Grubhub?

Making the ordering process simple and straightforward has always been a priority. To achieve this, we ensure that key information is clearly communicated to customers every step of the way. When customers search for what they’re craving and scroll through the search results, they’ll see essential information clearly laid out, including each merchant’s distance from their location and estimated delivery time.

Delivery Fees

When the merchant uses Grubhub delivery partners to deliver, the delivery fee goes toward Grubhub’s delivery-related costs, including compensating the driver fairly. If the merchant uses their own delivery drivers, then the delivery fee goes to the merchant. Delivery fees are typically a fixed dollar amount and change based on a customer’s distance from the merchant.

Service Fees

Customers will also see a service fee at checkout, which helps cover Grubhub’s operating costs. Operating costs include everything associated with running a complex, three-sided marketplace, like making sure our customer-, driver-, and merchant-facing apps are running efficiently and having dedicated staff available 24/7 to support our customers, drivers, and merchant partners.

Creating a group order with friends? Craving extra, EXTRA cheese today? Want fries with that? Building the perfect order is part of the fun of ordering with Grubhub. Our service fee is calculated as a percentage of the total value of items in a customer’s basket, which is why it’s disclosed during the checkout process, once a customer has finished adding their items.

Checkout screen

Service fee explanation prompt

Other fees

In some cases, customers may see a Small Order Fee if the total value of the order is low. This fee helps make delivery more sustainable for all involved, including our delivery and merchant partners. The fee goes away once a minimum order value is reached.

In some jurisdictions, like California, there may be additional fees to account for things like driver benefits. These are always clearly disclosed during the checkout process.

Tipping

Finally, customers have the option to tip their delivery partner at checkout. Delivery partners always keep 100% of their tips for completed deliveries, and we strongly encourage tipping to reward good service!

What information is visible to Grubhub delivery partners?

When a delivery partner receives a delivery offer, they see the merchant’s name, address, the number of orders that are in the offer, estimated miles, and total pay. In some jurisdictions, where the law mandates, more details may be available to our delivery partners. Based on this information, delivery partners can decide to accept or reject an offer.

Earnings from completed deliveries are reflected in real time in the Earnings tab of the Grubhub for Drivers app. Delivery partners will be able to see a list of all completed orders including the merchant’s name, earnings from the order, and a breakdown of their pay including base, tips, and any bonuses received.

Our delivery partners are typically paid once a week. This payment encompasses the amount they earned during the previous week. They also have access to our “Instant Cashout” feature, which allows them to deposit up to $500 a day, almost instantly, for a small fee. As always, our delivery partners can learn more about ways to earn on the Grubhub for Drivers webpage.

What do Grubhub merchant partners see?

When it comes to our merchant partners like restaurants and retailers, Grubhub discloses the marketing fee, delivery fee, promotions, baseline costs of the food order, taxes, and other transaction costs in their statements. The fees charged by Grubhub and our offerings are clearly disclosed on our website. Merchants can choose the package that works for them, with each offering a slew of benefits to our partners, and with rates starting as low as 5%. They’re also welcome to change their package at any time.

Packages and commissions

At Grubhub, we are committed to transparency. For the past twenty years, we’ve stayed true to our roots, striving for clarity and simplicity for our customers, delivery partners, and merchant partners. By offering straightforward pricing, clear information, and no surprises at checkout, we ensure that everyone involved in the delivery experience knows exactly what to expect. As we continue to grow and innovate, our commitment remains the same: to make every interaction with Grubhub as transparent, reliable, and rewarding as possible. Here’s to many more years of serving our communities with honesty and care.

The Impact of “PayUp”: Unpacking Seattle’s Damaging New Delivery Law

Seattle’s experimental new minimum pay ordinance for delivery couriers, first passed by the Seattle City Council in 2022 and implemented in January 2024, was intended to help Seattle-based couriers earn substantially more than the city’s minimum wage of $19.97. The legislation – primarily advocated for by individuals who no longer serve on the Council – raised couriers’ earnings to $26.40 an hour, guaranteed, before tips. Unfortunately, Grubhub data and news reports show the law has had swift, adverse consequences for the very people it was meant to help.

Grubhub delivery partners are now waiting over 1½ hours between orders

Seattle’s ordinance restricted marketplace platforms’ ability to run their businesses effectively. On Grubhub, this has led to far too many delivery partners being available for the number of orders available. As a result, delivery partners are now waiting an average of 102 minutes between orders, an increase of 437%.

Tips are down 26%

When delivery partners are on a delivery, they are getting paid more for the duration of that delivery – but because of Seattleites’ knowledge of delivery partners’ new extreme pay, the increased costs associated with delivering in Seattle, and changes we’ve had to make to our platform in response to the law, tips on those orders have dropped by 26%. This is despite Grubhub keeping tipping in the checkout flow (as opposed to moving it post-delivery.)

Fewer, smaller orders are being placed

PayUp has hurt merchants in Seattle, too, and is disproportionately impacting smaller mom-and-pop restaurants. We are seeing fewer orders being placed overall, and the orders that are being placed are smaller in size. This could be because diners in Seattle feel delivery is no longer an affordable option for them, and even if the law is fixed, it’s possible these customers are gone for good – hurting Seattle businesses in the long term.

It’s not too late to help delivery partners, in Seattle and across the country

While efforts are under way to fix the law, the fallout of PayUp serves as a stark warning to other jurisdictions considering similarly misguided legislation. To be clear, Grubhub supports better pay for delivery partners, but the policy must be written and implemented properly, with all stakeholders at the table.

New Grubhub Partnerships Aim to Make Delivery Worker E-Bike Usage Safer, More Sustainable

The E-Bike Lifecycle safety program will provide NYC delivery workers access to more than a thousand safety certified JOCO e-bikes, support FDNY Foundation educational campaign

Grubhub announced today several new initiatives aimed at creating a safer, more sustainable environment for delivery workers that utilize e-bikes in New York City, including a pilot program with JOCO, a leading delivery e-bike rental platform founded in New York City in 2021. The JOCO partnership will provide at least 500 delivery partners free access to more than a thousand safety certified e-bikes, as well as more than 55 JOCO hubs for continuous safe e-bike storage, battery exchange and distribution of delivery rider gear.

Grubhub is also working collaboratively with City leaders, the Fire Department of the City of New York (FDNY), and industry partners to advance the safety of the entire e-bike lifecycle. Key initiatives include a $100,000 grant from the Grubhub Community Fund to the FDNY Foundation, an organization working to spread awareness and education about safe practices for using lithium-ion batteries.

“Delivery workers are essential to thousands of communities and businesses, including Grubhub’s, and helping to ensure their safety – and the safety of all New Yorkers – is a top priority,” said Amy Perlik Healy, vice president of government relations at Grubhub. “These new partnerships are an expansion of our ongoing work to address safe use of e-bikes and handling of batteries by delivery partners, and we will explore any reasonable means to prevent tragic fires from occurring in the future.”

Beginning mid-June 2023, select Grubhub delivery partners will receive JOCO credits they may use for partial day, daily or weekly e-bike rentals. The initial program will allow Grubhub and JOCO to gather learnings that will inform the companies’ long-term approach to creating a safer e-bike ecosystem for delivery workers. Grubhub will also sponsor a JOCO rest stop hub for delivery workers, beginning in June.

“Our cutting-edge platform provides gig workers and businesses with instant access to certified e-bikes without any initial investment,” said Jonathan Cohen, JOCO co-founder. “We’re delighted to partner with Grubhub in extending our services to a wider delivery community while ensuring secure charging facilities. As we celebrate Earth Week, we’re thrilled to stay committed to our mission of reducing the number of cars and trucks on the road for last-mile delivery.”

JOCO utilizes proprietary, fireproof battery charging cabinets that have been tested at a nationally recognized testing laboratory, each with its own fire safety extinguisher. JOCO’s batteries are certified to IEC 62133 standard, one of the most important standards for exporting lithium-Ion batteries into global markets.

“We know that micro-mobility devices are here to stay, and the FDNY is constantly exploring best practices for how to use them safely,” said FDNY Foundation Executive Director Jean O’Shea. “We are grateful for the support of industry partners like Grubhub for helping us spread the important messages of safety and prevention surrounding lithium-ion batteries.”

As Grubhub’s E-Bike Lifecycle safety program continues to evolve, the company is in active discussions with partners to establish a battery recycling program to take-in non-certified devices.

Grubhub is eager to continue working with NYC leaders, FDNY, and industry partners to address this issue by spreading public awareness and directly communicating with delivery partners about safe e-bike use, while preserving access for the delivery workers who rely on them and tackling the clear need for better charging infrastructure. Learn more about Grubhub’s current and future driver safety initiatives here.

About Grubhub
Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features more than 365,000 restaurant partners in over 4,000 U.S. cities.

About JOCO
JOCO is the first end-to-end platform that enables gig workers and companies to seamlessly use light electric vehicles (LEVs) for last mile delivery. JOCO’s high tech platform and LEV infrastructure network removes all the hassle of owning, storing, charging and maintaining a bike. JOCO has a strong social mission, having already helped thousands of couriers and companies complete millions of deliveries without any upfront investment. With carbon emissions and congestion at an all time high, JOCO is on a pursuit to bring cleaner air to the world and remove cars and trucks off the streets for last mile delivery. JOCO is currently operating in NYC, Chicago and Miami. JOCO was Co-Founded by Jonathan Cohen and Jonathan A. Cohen (no relation).

About FDNY Foundation
The FDNY Foundation is the official not-for-profit organization of the Fire Department, established in 1981 to promote Fire Safety and to fund professional development, training, and education programs. FDNY Foundation supports FDNY in protecting lives and property of those who work, live and visit New York City through its various programs that provide new equipment, training and support for all FDNY members.

Grubhub’s Support for New York City Council Proposal to Update Price Control

At a hearing held by the City Council’s Committee on Consumer and Workforce Protection today, Grubhub stood with independent businesses in support of Int. 0813, which would amend New York City’s permanent price control on third-party delivery apps and give restaurants the flexibility to opt into additional marketing and promotional services should they choose to do so.

The amendment, which also safeguards access to Grubhub and other platforms at accessible low rates, ensures that small and medium-sized restaurants, especially New York City’s family and immigrant-owned businesses, can choose to pay for additional services that allow them to better compete, reach new customers and thrive.

“Hundreds of restaurants from across the five boroughs have made it clear they support legislation that would allow them to make their own marketing decisions and better compete with big brands,” said Dave Tovar, senior vice president of communications and government relations at Grubhub. “Our restaurant partners choose to buy services like search engine marketing and optimization, loyalty and rewards programs and more through Grubhub, where they are far less expensive and more effective for reaching diners. We urge the City Council to act with urgency in passing this amendment so that restaurants can either retain their current rates or choose to explore other options that work best for their businesses.”

More than half of the City Council currently cosponsors the bill. Over five hundred restaurants, alongside the chambers of commerce from the Bronx, Queens, Brooklyn and Manhattan and dozens of other civic groups, have also voiced their support for this commonsense change.

Grubhub Partners with RapidSOS to Enhance Driver Safety through Faster & Smarter 911 Response

RapidSOS’s intelligent safety platform integrates with Grubhub for Drivers app, routing accurate data to 911 responders whenever an emergency call is made

CHICAGO and NEW YORK, Jan. 19, 2023 /PRNewswire/ — Grubhub announced today it is enhancing safety for its delivery partner community by linking into RapidSOS, the intelligent safety platform that routes life-saving data to first responders in an emergency. The partnership will provide Grubhub delivery partners the ability to share dynamic location data as well as caller ID (name, phone number) directly to 911 responders when an emergency call is placed via the Grubhub for Drivers App. The integration is now available in New York City, Boston, Philadelphia and Chicago and will roll out nationwide by mid-2023.

With the continuous rise of gig economy jobs, which are expected to make up half of the United States workforce by 2027, Grubhub is focused on expanding its safety features for drivers through partnerships with leading technologies like RapidSOS. For those seeking more flexibility and earning opportunities via Grubhub, the new features will protect delivery partners every step of the way by providing around the clock access to emergency services.

“Grubhub knows that feeling comfortable on the road is a huge component of a positive driving experience, and we are thrilled to partner with RapidSOS to allow our drivers to quickly connect with first responders directly through our app in case of emergency,” said Jeff Smith, director of logistics for Grubhub. “Our delivery partners are essential to thousands of businesses and communities, which is why we are constantly innovating to offer the latest safety features and technology.”

“Grubhub is a leader in take-out and food delivery, providing an essential service for communities and opportunities for individuals,” said Karin Marquez, Chief Public Safety Brand Officer, RapidSOS. “With safety becoming an important feature across technology products and apps, we applaud Grubhub for being proactive in bringing a direct link to 911 for its delivery partners with actionable data that enables faster and smarter emergency response.”

Linking Delivery Partners to Safety

Serving millions of diners with hundreds of thousands of orders daily, Grubhub’s delivery partners are essential to their local businesses and communities. Through its Driver Safety Council, Grubhub holds regular discussions with active Grubhub delivery partners on how to ensure each feels safe while delivering orders. Direct input helps the company continuously improve while connecting drivers to safety gear, tutorials, and in-app navigation for those using bikes to make deliveries.

In collaboration with RapidSOS, the Grubhub for Drivers App will now digitally route critical data to the nearest 911 center. It does so via three new features that are accessible to delivery partners when they hit the SOS Button in the Safety Services section: 911 Slider, Safety Agent Call, and Safety Agent Text. With just one tap, Grubhub Delivery Partners are connected to emergency assistance by voice or text message.

The 911 slider feature allows a delivery partner to simply swipe within the app to immediately connect with 911. The Safety Agent Call or Text feature links a delivery partner to a RapidSOS agent, who can walk them through an uncomfortable situation and pass along real-time location data along with name and phone number to first responders if needed.

For more information about the partnership and Grubhub’s commitment to delivery partner safety, please visit https://driver.grubhub.com/driver-safety/.

About RapidSOS, Inc.

In partnership with public safety, RapidSOS has created the world’s first intelligent safety platform that securely links life-saving data from over 500 million connected devices, apps and sensors directly to safety agents, 911 and first responders. To learn more about our technology that’s creating life-saving connections, visit www.rapidsos.com.

About Grubhub

Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms and an improved delivery experience. Grubhub features more than 365,000 restaurant partners in over 4,000 U.S. cities.

Why Price Controls Are Bad For Restaurants

Originally Posted on 07/16/2021
Updated on 8/24/2022 to include data showing depressed growth for restaurants impacted by price controls

Grubhub was founded in Chicago in 2004 to help restaurants grow. Since then, we have worked hard to build a business that generates more orders for restaurants at a low cost to them, helping make even the smallest independent restaurant competitive with much larger establishments that have enormous marketing budgets.

While the general idea behind price controls is that they enable restaurants to access delivery, marketing and other services at artificially low prices, the actual impact is far different. Price controls create strict limits on what local restaurants can do to promote their business, find new diners, engage regular customers and send more orders out their doors.

That is why we continue to fight price controls in court. We complied with them during the pandemic, effectively conveying hundreds of millions of dollars to restaurants as they were forced to close their doors to dine-in customers. Now, many cities, including Philadelphia, Seattle and Minneapolis, are shifting toward reasonable compromises: in San Francisco, we recently withdrew our litigation after the city passed an amendment to its cap allowing restaurants to opt into rates higher than 15 percent if they chose additional services. Unfortunately, others – including New York City – have so far let strict permanent caps remain in place.

Understanding How Grubhub Helps Restaurants Grow

Grubhub provides delivery services to restaurants that opt to use them, but the heart of Grubhub’s business — and the value we bring to restaurants — is the marketing support and visibility we provide to increase orders for restaurants. And that is how our fees are structured — to give restaurant partners options so they can find what works best for their particular business.

Restaurant partners that use Grubhub Direct or our Direct Order Toolkit products have powerful tools to grow their businesses without any marketing fees.
Restaurant partners that opt to use the Grubhub Marketplace to generate orders from our network of 32 million diners select a negotiable marketing package that generally ranges from 5 to 15 percent per order based on the level of marketing and support that makes sense for their business.
Restaurant partners that choose to use Grubhub’s drivers (vs. their own, in-house delivery staff) to complete orders pay Grubhub a market standard delivery fee.

We spend hundreds of millions of dollars in marketing annually to generate orders for our restaurant partners. In fact, in New York City prior to the pandemic, thousands of restaurant partners opted into some of these services that offered them more marketing options—with many of them opting to pay Grubhub more than 15 percent of the order price. When all of the costs and expenses of running our business are accounted for, we make approximately 1 percent of total food sales as profit — and that was before temporary price controls significantly impacted our ability to operate a profitable business.

The services Grubhub provides are akin to what companies like Google offer to promote small businesses. Or at a more basic level, we are similar to a company that sells billboard space to the local hardware store. Grubhub gives independent restaurants access to promotional ability that was previously unavailable to them because of the expertise and scale required.

Permanent price controls eliminate our ability to offer many of these services to restaurants, because the cost to our business would become too high.

Restaurants Impacted by Price Controls Are Getting Left Behind

In June 2021, one year after New York City first implemented a cap on commissions for third-party delivery apps, Grubhub’s data showed that restaurants impacted by that policy were not participating in the city’s post-pandemic economic recovery at the same rate as other businesses.

In fact, restaurants impacted by the cap – in other words, those whose contracted rates with Grubhub were adjusted down in order to adhere to the new regulation – saw their order volumes grow at just 6 percent over that year. Meanwhile, restaurants not impacted by the price control, or those whose contracted rates were already at or below the 15 percent threshold, saw their orders grow nearly 75 percent faster, at a rate of almost 80 percent.

While surely an unintended consequence of its legislation, the New York City Council’s choice to make price controls permanent has hurt the very restaurants, including small and family-owned restaurants, that it intended to protect. That’s because independent restaurants, unlike large chain restaurants which have their own resources, often rely on platforms like Grubhub for marketing and promotions. Price controls have limited the accessibility of those services.

The effects of the price control trickled down to hurt both Grubhub’s drivers and restaurants’ own drivers, as well. While tips for restaurants and drivers grew by nearly 60 percent between June 2020 and 2021, restaurants that were impacted by the cap and drivers who deliver from these restaurants saw no significant growth in tips, likely because orders to those restaurants grew just slightly.

Ultimately, price controls are exactly the wrong thing to do when restaurants need more support, visibility and order volume than ever. Grubhub serves restaurants, and we will always stand up for them and work hard to protect their ability to grow and thrive.

Grubhub Backs Legislation to Lift New York City Liquor Tax

Suspending tax will help independent restaurants survive and thrive in wake of COVID-19

Grubhub, a leading food ordering and delivery marketplace, today urged the New York City Council to pass legislation waiving the annual tax on state licensed retailers selling liquor, wine or beer on- or off-premises in the City of New York. The bill, introduced by Council Members Keith Powers and Justin Brannan (at the request of Mayor Eric Adams) on Thursday, was also a key component of the Mayor’s blueprint for the city’s economic recovery.

“Grubhub strongly supports lifting New York City’s liquor tax, a commonsense solution that will help independent bars and restaurants not only survive but thrive as they continue to recover from the pandemic,” said Amy Healy, vice president of government affairs at Grubhub. “Small businesses are the cornerstones of every New York City neighborhood. We are pleased to see Mayor Adams and Council members Brennan and Powers continue to ally with small businesses and offer new tools to help put money back in their pockets.”

Grubhub was a vocal backer of Governor Kathy Hochul’s successful push to include permanent alcohol delivery and takeout in the New York State budget earlier this year. Throughout the pandemic, the company actively worked with local independent restaurants in New York City and across the country, providing them with an avenue to reach diners while helping partners and communities in need. In addition to direct marketplace support, Grubhub has provided millions of dollars in individual grants to restaurant partners to help them pay for overhead costs, employee retention and more.

Grubhub Applauds Latest Protections For New York City Delivery App Workers

Company commends Mayor Adams and City Council for common sense measures to back workers essential to our businesses and communities

April 21 – Grubhub, a leading food ordering and delivery marketplace, today reiterated its support for New York City measures designed to protect the rights of workers who deliver for any app. The company was an early backer of the measures, the latest of which take effect tomorrow, April 22, and include steps such as paying delivery workers once a week, including disclosures about route, pay and gratuities, providing a free insulated bag to workers after six deliveries, and more.

“These latest protections are common sense steps to support delivery workers who work hard every day for New York’s restaurants and residents,” said Amy Healy, vice president, government affairs at Grubhub. “Grubhub has backed these measures from the beginning, and we commend Mayor Adams and the City Council for acting on behalf of workers who have been absolutely essential to our businesses and communities throughout the pandemic.”

Grubhub proactively took a number of its own steps to ensure the safety of drivers, diners and communities throughout the pandemic, including launching Instant Cash Out for drivers, which allows drivers to cash out available earnings directly into their bank accounts on the same day. Grubhub also launched an online shop for drivers and delivery partners to order their own free PPE, including hand sanitizer and masks, and offered driver support pay to cover medical expenses and loss of income for any partners impacted by COVID-19.

Grubhub Applauds House Passage of Restaurant Relief Funds and Calls for Swift Action in Senate

NEW YORK — Following the House of Representatives’ approval today of a $55 billion package for relief to restaurants and other small businesses heavily impacted by the pandemic, Grubhub, a leading U.S. food-ordering and delivery marketplace which partners with more than 300,000 restaurants nationwide, praised the House for offering a lifeline to businesses in need.

“Grubhub strongly supports replenishing the Restaurant Revitalization Fund and we applaud the House for extending a lifeline America’s restaurants need as they recover from the pandemic and grow their businesses,” said Amy Healy, vice president of government affairs at Grubhub. “For more than two years now, local restaurants have faced soaring operating costs, labor shortages, and customer uncertainty. We now call on the Senate to quickly approve this funding, which will ensure that independent restaurants—the cornerstones of our communities—can move forward and thrive.”

Since the start of the pandemic, Grubhub has invested hundreds of millions of dollars to directly support restaurants, including over $130 million in reduced or waived fees to help drive more revenue to businesses when their dining rooms were closed.

About Grubhub
Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), a leading global online food delivery marketplace. Dedicated to connecting more than 32 million diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms and an improved delivery experience. Grubhub features more than 300,000 restaurant partners in over 4,000 U.S. cities.

News Tag: Policy