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Three Restauranteurs Awarded $25,000 Grants from the Grubhub Community Fund at the AAPISTRONG Annual Conference

September 4, Santa Clara, CA – The National Asian/Pacific Islander American Chamber of Commerce and Entrepreneurship (National ACE) and Grubhub, a leading third-party delivery  marketplace, announced three recipients of $25,000 grants given by the AAPISTRONG/Grubhub Community Impact Grant Program.

Native Fields, Nom Wah Nolita, and Pho Loan, serving communities in Walnut, CA, New York, NY, and Chicago, IL respectively, were granted $25,000 each at the AAPISTRONG Annual Conference in Santa Clara on September 15, 2024. These small business owners are among the recipients of the $9 million in grants generated by National ACE in the last four years, funding made possible by the Grubhub Community Fund

This particular grant initiative underscores the importance of supporting AAPI-owned restaurants, which play a vital role in enriching our culinary landscape and fostering community connections. As the industry faces ongoing economic challenges, this funding empowers AAPI restaurateurs to elevate their businesses through initiatives such as infrastructure improvements, e-commerce advancements, employee benefits, and streamlined operations. This support not only helps AAPI entrepreneurs secure their futures but also fosters vibrant community spaces.

“Our AAPI-owned restaurants have shown incredible resilience and creativity in overcoming challenges,” said Chiling Tong, President & CEO of National ACE. “Grubhub’s support through this grant is essential. It empowers restaurant owners to grow and succeed, while also preserving the cultural and economic vitality of our communities.”

“We continue to be proud of our outstanding partnership with National ACE and the ACE Foundation,” said Dave Tovar, SVP of Communications and Government Relations at Grubhub. “Over the last four years, the AAPIStrong Restaurant Fund, which is made possible by the Grubhub Community Fund, has provided more than 520 restaurant grants across the country. This funding, as well as our other restaurant-focused programs, provide the critical support family-owned businesses need to sustain, grow, and thrive for years to come.”

A comprehensive list of the 170 grant winners include outstanding establishments from across the nation:

  • 2D Restaurant – Chicago, Illinois

  • 7 Elephants – New York, New York

  • A Taste of the Philippines – Chicago, Illinois

  • Adobo – Decatur, Georgia

  • Amber Agave – Brooklyn, New York

  • Anna’s Vegan Cafe – Sacramento, California

  • Aroy Thai – Chicago, Illinois

  • As Thai Cuisine – Keller, Texas

  • Asian Fusion Cafe – Dunwoody, Georgia

  • Asian Station – Chicago, Illinois

  • Auntie’s Cafe – Gardena, California

  • Bachan’s Takeout – Monterey Park, California

  • Bacogai – Alameda, California

  • Banh Mi Oi – Boston, Massachusetts

  • Barrel & Bacon – Seattle, Washington

  • Bessou – New York, New York

  • Big Ben’s Pizzeria – Houston, Texas

  • Big Pot and Grill – Appleton, Wisconsin

  • Blood Bros. BBQ – Bellaire, Texas

  • Blue Hawaii Lifestyle – Honolulu, Hawaii

  • Boiling Boys – Palisades Park, New Jersey

  • Bold Dumpling – Annandale, Virginia

  • Bonjour Banh Mi & Tea – Morrisville, North Carolina

  • Boonie’s Filipino Restaurant – Chicago, Illinois

  • Botani Cafe – Brooklyn, New York

  • Cafe Himalaya – New York, New York

  • Càphê Roasters – Philadelphia, Pennsylvania

  • Chef Tony – Arcadia, California

  • Chick-n-Beer – Oklahoma City, Oklahoma

  • Chili House – Rancho Cucamonga, California

  • China Chef Bistro – Phoenix, Arizona

  • Chinese Delicacy Restaurant – Portland, Oregon

  • Cho Dang House – Fort Lee, New Jersey

  • Choose and Mix Korean Food & Hibachi Grill – Worcester, Massachusetts

  • Clear Lake Market – Clear Lake, Washington

  • Colleen’s Ice Cream and Sandwich Shop – Medford, Massachusetts

  • Colonial Food Farm Market – Trenton, New Jersey

  • Cowboys & Indians – Houston, Texas

  • Cupcakes, BOOM! – Hilo, Hawaii

  • Dan’s Seafood and Wings – Houston, Texas

  • Dang Boba, Poke & Banh Mi – Peoria, Illinois

  • Dao Thai Restaurant – Chicago, Illinois

  • Dave Wong’s Restaurant & Deli – Stockton, California

  • Dear Bella Creamery – Los Angeles, California

  • Djakarta Cafe – Philadelphia, Pennsylvania

  • Drip Collective – Chicago, Illinois

  • El Raval – Austin, Texas

  • Estrellita – Atlanta, Georgia

  • Folk – Detroit, Michigan

  • Free Spirited Lounge – Alhambra, California

  • Fresh Off Da Boat by Chef T – Sacramento, California

  • Game Theory Restaurant – Fort Worth, Texas

  • Gathers Tea Bar – Chicago, Illinois

  • Good Fortune Company – Memphis, Tennessee

  • Good Morning Donuts – Moore, Oklahoma

  • GrindWitTryz – Portland, Oregon

  • Hahm Ji Bach – New York, New York

  • Hainan Chicken House – Chicago, Illinois

  • Handsome Rice – New York, New York

  • Harana Market – Accord, New York

  • Harmony Coffee Bar – Highland Park, Illinois

  • Heirloom Boba – Westbury, New York

  • Herb – Chicago, Illinois

  • Hood Famous Cafe + Bar – Seattle, Washington

  • Humble Cafe – Williston Park, New York

  • Italian Express – Chicago, Illinois

  • J-Shop – Honolulu, Hawaii

  • Jan Parker Cookery – Tacoma, Washington

  • Jang Su – Sacramento, California

  • Joy Noodles and Asian Cuisine – West Palm Beach, Florida

  • Juanita’s Polynesian Delights – Newark, California

  • July Moon Bakery & Café – Alpharetta, Georgia

  • Kaizen Shabu – Santa Ana, California

  • Kameya – Chicago, Illinois

  • Kanaka Kava – Kailua-Kona, Hawaii

  • Kandahar Grill – Hicksville, New York

  • Kapitan – Chicago, Illinois

  • Kin Khao Thai and Sushi – Valparaiso, Indiana

  • Kingchops Irvine – Irvine, California

  • Koffeteria – Houston, Texas

  • Kokio Chicken and Beer – Oakland Gardens, New York

  • Korai Kitchen – Jersey City, New Jersey

  • Last Call – Springville, Utah

  • Little Palace – Madison, Wisconsin

  • Martabak OK – Philadelphia, Pennsylvania

  • Master Shin Korean Plate – San Jose, California

  • Mawn – Philadelphia, Pennsylvania

  • Mee Sum Coffee Shop – New York, New York

  • Meet Bowl – Marietta, Georgia

  • Milktopia – San Francisco, California

  • Minahasa – Chicago, Illinois

  • Miso&Nori – Chicago, Illinois

  • Mister Mao – New Orleans, Louisiana

  • MITK Kitchen – Hayward, California

  • Mom’s Bistro – Tacoma, Washington

  • Momo’s Cafe – Washington, District of Columbia

  • Morning Glass Coffee – Honolulu, Hawaii

  • Namaste Cafe – Minneapolis, Minnesota

  • Native Fields – Walnut, California

  • Nepali Bhanchha Ghar Restaurant – Jackson Heights, New York

  • New Hong Kong Bakery – Philadelphia, Pennsylvania

  • NG Cafe – Austin, Texas

  • Nhinja Express – Oklahoma City, Oklahoma

  • Nom Wah Nolita – New York, New York

  • Nomad – Hillsborough, North Carolina

  • Novel Pizza Cafe – Chicago, Illinois

  • Nudibranch – New York, New York

  • Ocha Tea Cafe & Restaurant – Mountain View, California

  • Oh My Curry – Mesquite, Texas

  • Okonomi Asian Grill – Fairfax, Virginia

  • Oming’s Kitchen – Las Vegas, Nevada

  • Ono Sushi – Las Vegas, Nevada

  • Parachute HiFi – Chicago, Illinois

  • Pasteur Grill & Noodles – New York, New York

  • Pata Paplean – Elmhurst, New York

  • Pho King Rapidos – Denver, Colorado

  • Pho Loan – Chicago, Illinois

  • Pizza Heaven – Fullerton, California

  • Poke by Love Art – Boston, Massachusetts

  • Pokeramen – Port Hueneme, California

  • Q Bakehouse & Market – Ann Arbor, Michigan

  • Qusqo, Los Angeles, California

  • Rabbit House Omakase & Sake Bar – New York, New York

  • Rasoi Indian Kitchen – North Bay Village, Florida

  • Rebecca’s Café – Carson, California

  • Roebling Pizza – Brooklyn, New York

  • Royal Garden + Everest Cafe – Glendale, Wisconsin

  • Sachi Ramen and Robata Bar – Santa Barbara, California

  • Sagaponack – New York, New York

  • Saigon Baguette Vietnamese Sandwich & Pho – Melbourne, Florida

  • Sayuri Sushi Bar – Chicago, Illinois

  • Seoul Soondae – Annandale, Virginia

  • Serai – Chicago, Illinois

  • Short N Sweet Bakery & Cafe – Hilo, Hawaii

  • Shuggie’s – San Francisco, California

  • Simply Thalia – Chicago, Illinois

  • Spinzer Restaurant – Chicago, Illinois

  • SquareRoots Kava Lounge – Orem, Utah

  • Star of Siam – Chicago, Illinois

  • SUGOi Sweets – Chicago, Illinois

  • Sum Bar – Greenville, South Carolina

  • Sunday Dreamin’ – New York, New York

  • Sweet Grass Sugarcane Juice – Long Beach, California

  • Sweet Pipers – Pinole, California

  • Takie Outit – Chicago, Illinois

  • Tandoor Char House – Chicago, Illinois

  • Taste of Asia – Alexandria, Virginia

  • Taste of Asia – Asheboro, North Carolina

  • Tasty Doux Bakery – Kent, Washington

  • Tender Green Chinese Kitchen – Vancouver, Washington

  • Teriyaki Plus – Shoreline, Washington

  • Thai Pastry – Chicago, Illinois

  • Thai Zest – Washington, District of Columbia

  • Thailicious – New York, New York

  • The Boba Plug – Garland, Texas

  • The Detour – San Francisco, California

  • The Granola House – Lihue, Hawaii

  • The Oven Pizzeria – Seaside, California

  • Time Bistro – Seattle, Washington

  • Traveler’s Alehouse – Fairhaven, Massachusetts

  • Two Little Dumplings – Selkirk, New York

  • Uncle Clay’s House of Pure Aloha – Honolulu, Hawaii

  • Uncle Mike’s Place – Chicago, Illinois

  • Verandah – Houston, Texas

  • Verzenay Chicago – Chicago, Illinois

  • Waikiki Gangnam Style – Honolulu, Hawaii

  • WHIRED Wine – Sacramento, California

  • White Springs Cafe – Arcadia, California

  • Wo Hop – New York, New York

  • Zabb PuTawn – New York, New York

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About National ACE

National ACE serves as a strong advocate for AAPI business interests, promoting positive change that enhances the goals of AAPI entrepreneurs and leaders. With over 100 affiliate chambers and partnerships nationwide, National ACE champions issues that impact the AAPI business community.

About Grubhub

Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.

Grubhub Campus Dining Adds 60+ University Partners Ahead of 2024-2025 School Year

Adoption of innovative solutions like Amazon’s Just Walk Out technology, reusable containers and robot delivery continues to grow 

CHICAGO, Aug. 21, 2024 /PRNewswire/ — Grubhub announced today the expansion of its Campus Dining business to more than 60 schools across the country. Grubhub Campus Dining is the higher-ed-focused part of Grubhub’s business that serves college students and directly integrates mobile ordering into campus meal plans. Last year was the strongest yet for Grubhub Campus Dining, and with these new additions, Grubhub now reaches half a million new students and serves a total of more than four and a half million students.

New campus partners include the University of Alabama at Birmingham, the University of Tampa, the University of Missouri, Howard University and Tulane University. With the addition of these campuses, Grubhub now works with more than 360 universities, up 21 percent from last year.

“Coming off of a strong 2023-2024 school year, I’m very proud that we’re continuing to significantly grow our campus footprint and see such strong adoption of our additional services and solutions with our partners,” said Rob DelaCruz, vice president and general manager of Grubhub Campus. “We see further opportunity in the campus space, and we’re proud to play a role in how students and faculty dine. Our technology allows our partners to operate their dining facilities more efficiently by providing them with the ability to get diners through lines faster and provide a broad range of pickup and delivery innovations.”

Automated delivery with robots 
Grubhub partners with Cartken, Kiwibot and Starship to provide robot delivery on college campuses and is expanding to nearly a dozen more schools this semester. New additions include the University of Mississippi, Prairie View A&M University, Howard University, the University of New Mexico and the University of Houston. 

Robot delivery is currently found on more than 20 campuses—including The Ohio State University, the University of Arizona, the University of Notre Dame and the University of North Dakota—where hundreds of thousands of orders have been delivered via robots to date.

Amazon’s Just Walk Out Technology
Ursinus College, the University of Virginia and Lindenwood University are deploying Amazon’s Just Walk Out technology on campuses this fall. Ahead of last year’s fall semester, Grubhub brought Amazon’s Just Walk Out technology to its campus partners to enhance the dining experience. This technology allows users to shop at campus convenience stores and skip the checkout line. At the same time, payment is automatically deducted from their meal plan, declining account balance, or other linked Grubhub payment methods. Schools that have already adopted this technology include Stevens Institute of Technology, Montclair State University and Loyola University Maryland.

Sustainable dining solutions 
Grubhub partners with Topanga.io, a leading reusable packaging management platform, to bring a sustainable dining solution to its campus partners. Through Topanga.io’s ReusePass program, students can select reusable packaging at checkout and have their meals packaged in a reusable container, utilizing Topanga.io’s track-and-trace technology.

Virginia Tech and the State University of New York at New Paltz are deploying this technology this semester. Schools that already use this technology include California Polytechnic State University, San Luis Obispo, The Ohio State University, Colorado State University, Boston University, The University of Delaware and Brandeis University.

Grubhub Campus Dining
With Grubhub Campus Dining, campuses can choose the solution that works best for them—whether it’s mobile integration, on- or off-campus ordering, or both. Students can easily find both on- and off-campus dining options and view their available balance on their campus homepage within the Grubhub mobile app. These solutions help campuses increase the value of their dining services by providing students with more flexibility in how and when they use their dining plans.

And for even greater value, students whose schools are partnered with Grubhub are eligible to receive Grubhub+ Student for free. That means $0 delivery fees and lower service fees on eligible orders, 5 percent back in Grubhub+ credit on off-campus pickup orders, exclusive deals and more. For more information on Grubhub Campus Dining, please visit here.

About Grubhub
Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.

 

   

 

Voices of Grubhub: Reimagining Campus Dining

For this edition, we caught up with Rob DelaCruz, Vice President and General Manager, Campus and Hospitality.

Rob’s team is responsible for Grubhub’s Campus business, which integrates with university dining plans to allow students to use their meal credits on Grubhub. Grubhub Campus also offers its partners innovative solutions like robot delivery and reusable containers to enhance the dining experience.

Rob, you joined Grubhub a little over a year ago. Tell us about your background and how you landed here.
I was drawn to Grubhub because I love food – cooking, dining out, ordering in. All of it! Before joining Grubhub, I was at Google, and spent the majority of my career building media and entertainment businesses. At first glance you may think the media and campus businesses are very different, but the common thread is finding ways to drive successful consumer relationships through intermediaries. So I jumped at the opportunity to join the campus team because it was a new learning opportunity that allowed me to leverage the insights I’ve developed over my career to help drive the next stage of growth.

What was the state of the campus business when you joined, and how has it evolved over the past year?
When I joined, the campus business was growing rapidly but was somewhat isolated from the rest of Grubhub. I call it Grubhub’s best kept secret. Over the past year, we’ve made a concerted effort to highlight its value within the broader organization because we have this platform that’s so unique and differentiates us from the competition. It’s unique when we say we have an integrated relationship with massive schools like Ohio State, Arizona State, and Notre Dame because it highlights the power of our platform to establish relationships with younger diners.

When we talk about the Grubhub merchant ecosystem, everyone’s looking for the next generation of their customer. In our case, the next generation of diners are on college campuses across the country, and we’re excited to begin forming a relationship with them at this stage to build loyalty early on.

Reflecting on your own college dining experience, how does it compare with today’s students?
I went to Johns Hopkins in Baltimore, and the dining experience was quite basic then. I could eat as much as I wanted to, but all of the options were horrible. I remember being so sick of having bad pizza, especially coming from Jersey. I would often find myself just opting for cereal. And as far as tech innovations, the most advanced thing was having my meal balance on my ID card. Fast forward to today, and my son, who is about to attend Wake Forest, has access to a wide variety of on-campus dining options like burrito bowls, brick oven pizza, and even Chick-fil-A. But the evolution of the ordering, pickup and delivery experiences are what really differentiates today’s student dining because it’s convenient and saves students so much time. I’m just looking forward to using my son as a research participant!

In addition to integrating with meal plans, we provide our campus partners a variety of innovative solutions. Can you walk me through our offerings?
Our offerings include mobile ordering, self-service kiosks, off-campus flex (allowing the use of meal plan funds at off-campus restaurants), robot delivery, and automated convenience stores with Amazon’s Just Walk Out technology. We also provide reusable containers and secure locker pickups. The beauty of our platform is that all these technologies are integrated into one unified app, making it easy for students and campuses to manage. And as an added bonus, we also offer Grubhub+ to students, which they retain access to while they attend school.

While mobile ordering is core to how we integrate with university partners, it’s the innovative solutions we offer that allows Grubhub to grow its reach and adoption on campuses. Many campuses are focused on being tech-forward, and they expect these types of innovative solutions so they can stay up to date with the latest offerings.

The 2023-2024 school year was the best year yet for Grubhub Campus. What do you attribute the teams’ success to?
I’d say it comes down to three main things. First, our team is incredibly passionate about what we do. Second, our platform is top-notch. It’s the best in the industry, offering a variety of turnkey solutions and integrating with many third-party providers, which makes it super easy for campuses to use. Lastly, being part of Grubhub gives us unique revenue opportunities. We can price our platform more competitively and generate revenue not just from platform fees, but also from marketplace orders. This combination has helped us win more campus deals and achieve significant growth over the years.

As students head back to campus this fall, what excites you and the team most?
This is our busiest time, similar to e-commerce after Black Friday. We are adding more than 60 new campuses to our portfolio, now supporting more than 360 schools across the country in total. That’s a 21% increase from last year. Our platform success is not just limited to new schools, we’re also deepening our presence on many campuses and expanding our kiosk footprint with over 55 new deployments, and adding over a dozen campuses for robot delivery, reflecting double-digit growth across the board. This is undoubtedly our busiest back to school season, but it’s so exciting to see the market momentum.

How does the campus team align with Grubhub’s overall strategy?
Our goals align with the broader company’s focus on growth. In 2023, our total mobile orders grew 16%, and we expect double digit growth again this year. In addition, Grubhub now reaches half a million new students and serves a total of more than four and a half million students. Our goal is to maintain this double-digit growth trajectory and establish a strong foundation with Grubhub’s next generation of diners.

It sounds like the campus team has great momentum right now. Tell us about the team dynamic and the culture you’re fostering.
As I said, our team is passionate about the campus business, which makes it easy to foster a culture of collaboration and trust. This year, we’ve also improved collaboration with other Grubhub teams, accelerating our growth. For example, we recently partnered with the Merchant Network team. We’ve identified key campuses with the largest growth opportunities, highlighted top restaurants requested by students and even developed a unique campus pitch. This effort boosted merchant win rates around campuses by over 2x and accelerated our campus order growth. Prioritizing impact is a mantra I promote, ensuring we focus on tasks that will have the most significant results for Grubhub.

New Grubhub Data Reveals the No-Fail Gift for Expectant Moms

‘Tis the Season for Births – and Grubhub 

Forget sparkling push presents that break the bank. While partners, family, and friends figure out how best to celebrate the arrival of a new baby, new data from Grubhub finds that food is top of mind for most new moms.  

Forty weeks of pregnancy involves endless preparation and eager anticipation. This period often comes with numerous “nos” for expecting moms – and that can include food. For the better part of one year, expecting moms navigate a range of restrictions, including what they should or maybe shouldn’t eat for a healthy pregnancy. 

August happens to be peak delivery month in the U.S. and Grubhub found that the first meal post-delivery is a huge priority for expectant moms. In fact, it’s such an integral part of the pregnancy journey that 75% of moms consider their postpartum meal as part of their birth plan. Some moms even decide on what they’re going to eat before they choose their child’s name.  

If you’re thinking about how best to support or congratulate the new mom in your life, arm yourself with these insights (and a gift card!) from Grubhub.  

How to Make THE Meal Matter
Listen up, partners: Whether it’s deli meats, sushi, soft cheeses, caffeine, or the like, new moms are excited to eat. But it’s not just any meal. Expectant moms are more than twice as likely (61%) to prefer a delivery from their favorite restaurant as they are to want a home-cooked meal (25%) or hospital food (14%). 

If you’re still thinking of getting them that diamond push present, by all means, go for it, but maybe get them a Grubhub delivery first.  

Moms Want Deli-Delivery
Sushi boats are all the rage, but it turns out moms are craving their deli meats more. 

Moms are salivating for cold cuts, with the majority (31%) of moms listing it as their planned post-delivery meal. Sushi came in close second (29%), so when in doubt, get her both.  

Nosh Before Names
Name trends come and go, but apparently, food preferences don’t. While weird pregnancy cravings are notorious, nearly half (46%) of moms are sure about what they want to eat post-birth within the first two trimesters.  

For some, picking their baby’s name can be trickier than navigating cravings. For moms in the third trimester, more decided what they wanted to eat for their first post-delivery meal (34%) before they had even decided on their child’s name (18%). 

Groceries are a Gold Mine
Adulting is real, even when it comes to receiving gifts. According to the data, nearly 40% of current mothers would rather receive a week’s worth of food or grocery deliveries as a post-delivery gift from their friends, even more than diapers (22%) or onesies/clothing (12%)! 

Wondering if your presence will be helpful? Give the gift of Grubhub instead – some moms (10%) claim that their restaurant/ grocery/ convenience store delivery driver was more helpful during the post-delivery time frame than their in-laws (2%).  

Grubhub Celebrates New Moms with Special Delivery
To celebrate new moms with what they want most – the meal of their dreams – new or expectant moms can visit GrubhubSpecialDelivery.com every Wednesday in August to claim $20 towards their very own Special Delivery, while supplies last and applicable on orders of $20+.* 

Beyond sponsoring the post-delivery meal, Grubhub is also giving a free year of Grubhub+ to moms who receive a Special Delivery promo – offering $0 delivery fees and lower service fees on eligible orders, 5% credit back on pickup orders, exclusive offers, and more.** Restocking diapers and wipes never was easier.  

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About Special Delivery
Special Delivery is a part of Grubhub’s ongoing efforts to deliver memorable offerings to customers nationwide, making moments more joyful through food. The offer is available in all locations across the U.S. where Grubhub operates, while supplies last. To learn more and claim your Special Delivery, visit GrubhubSpecialDelivery.com or follow Grubhub on X, Instagram, Facebook, or TikTok. 

About Grubhub
Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities. 

Citation:
Grubhub surveyed 1,000 current and expectant U.S. mothers via Dynata from May 21st through June 5th, 2024, with a margin of error of +/- 3%. 

Terms & Conditions
*Limited supply (expect high demand). 1,000 promotion codes will be distributed on a first come, first served basis at 12:00p ET on each of July 31, August 7, August 14, August 21 and August 28, 2024. Visit GrubhubSpecialDelivery.com and follow directions to claim a promotion code. Discount of $20 will apply to one order with an order subtotal of $20+ only. Customer remains responsible for all taxes, fees and tips. For full offer terms, see: here. 

 **Offer not available for current Grubhub+ users. Grubhub+ benefits applicable only on eligible orders.  Additional fees (including service fees) may apply and vary on orders. Your Grubhub+ trial membership will not automatically convert into a paid membership. For full offer terms, see here. 

Improving the User Experience with New Features

By: Kiran Chandran, Vice President, Consumer Product

From the moment a user opens the Grubhub app to look for their next meal, their experience matters from start to finish. That’s why we’ve added new features that improve every aspect of the user journey — from helping find the perfect restaurant to showing what credits are available in a user’s digital wallet, offering faster delivery, improving order tracking and more.

Homepage Personalization
We now have a selection of more than 30 personalized recommendation carousels on our homepage so that every user can find what they’re looking for. Examples of carousels include merchants with ETAs of 30 minutes or less, merchants from a user’s favorite cuisine, items similar to the user’s most ordered item, new nearby merchants; convenience, grocery and more; national brands; and others.

To show the most relevant content for users, we use historical click-through and conversion rates to select which carousels a user sees. We consider whether the user is new or returning, time of day, day of the week, and location. For return users, we show recommendations that factor in their past order history, such as similar merchants to their most recent orders. This improved homepage personalization allows us to display the most relevant recommendations for each user, which increases the likelihood they place an order in that moment and the future.

Wallet
Users can have multiple forms of credit tied to their account (such as gift cards, Care concessions, Grubhub+ credit, and a line of credit), which can make it hard to keep track. To
better display a user’s credits, we’ve created Wallet, an informational component that shows how much and what types of credits a user has.

Wallet is accessible on the Grubhub homepage, ensuring users can view all their credits before placing an order. Since launching this feature, we’ve seen higher utilization across all credit types.

Add-On Recommendations at Checkout
With our new cross-sell placement feature, users can finalize their carts with ease. We know from user feedback that they appreciate menu item recommendations that inspire and encourage them to try new things. With our new ‘You might also like’ suggestions on the cart screen, users are shown recommended items while confirming their order details. Whether it’s a forgotten dipping sauce for nuggets, adding fries to a burger, or trying a new side, no item is left behind with this feature.

Priority Delivery
With their main items and any add-ons now in their cart, users are ready to check out and select their delivery method. We know our users value speed and convenience, and we’re excited to double down on both by offering Priority Delivery. Priority Delivery is a new feature that allows users to receive orders delivered by Grubhub’s network of couriers faster. At checkout when available, users can select Priority Delivery for $2.49 and take advantage of the faster ETA than standard delivery.

For Grubhub+ members, we offer Priority Delivery at a lower cost on eligible orders, allowing members to benefit from additional savings. For a limited time, Grubhub+ members can try Priority Delivery at no extra cost. Availability depends on a user’s location and Grubhub delivery supply in a given market.

Live Activity Tracking
Once a user places their order, the natural urge to refresh their phone to see their order status kicks in. To make it easier for users to know where their order is in the delivery process, we’ve added Live Activity Tracking for iOS. Live Activity Tracking allows users to stay updated on their order status and ETA directly from their home and lock screens. Previously, users would have to wait for a push notification or click into the Grubhub app.

Self-Service Order Not Received
Our priority is to have every order completed without incident, but when things don’t go as planned, we do our best to make things right. With the Self-Service Order Not Received feature, users can automatically report and resolve issues by visiting Grubhub’s ‘Help’ page. Without having to talk to an agent, users can request re-delivery of their order with no fees or a full refund back to their account. By automating this process, users have a better Care experience, which increases the likelihood they place future orders.

“With the speed that technology and user expectations change today, advancements that keep Grubhub ahead of the curve and strengthen the user experience are crucial. We’re proud to keep improving our product with new features that make ordering food easier, faster and more enjoyable for everyone.”

— Kiran Chandran, Vice President, Consumer Product

Stay tuned as we continue to make updates throughout the year!

Grubhub Celebrates Moms Who Just Delivered by Sponsoring their First Meal Post-Delivery

After nine months of ‘no’s’ and intense cravings for some of their favorite foods, Grubhub’s Special Delivery is making sure mom’s post-delivery meal is exactly how she’s been dreaming of it

Chicago, July 31, 2024 – Grubhub is sponsoring the first meal for moms who just delivered, with the launch of Special Delivery. Diets are restricted a lot during pregnancy, leaving moms heavily craving their post-delivery meal. Who better to help them quell those cravings than Grubhub? And not just during any month, during peak baby delivery month in the U.S. Beginning today through the end of August, new and expectant moms can visit GrubhubSpecialDelivery.com every Wednesday at noon ET to claim $20 towards the highly anticipated meal they’ve been dreaming of, while supplies last and applicable on orders of $20+.*

Grubhub Delivers Joy After Delivery
The baby checklist takes on a whole new meaning as nearly 75 percent of expectant moms consider their first postpartum meal as part of their birth plan! That’s according to a recent Grubhub survey revealing that moms know exactly what they plan to eat after giving birth. Whether it’s their favorite deli sandwich, loaded sushi rolls, soft cheese they’ve been avoiding, or even a bottle of bubbly, after nine months of “nos,” Grubhub will be there to deliver right when mom can finally say, “yes!” Further insights point to food being a pivotal part of mom’s pregnancy:

  • Indulging in cravings before comfort: When asked what they’re most looking forward to postpartum, over half (51%) of surveyed moms answered that they are most looking forward to eating foods that were restricted during pregnancy. That’s more than double the number of moms yearning to sleep on their stomachs or see their own two feet again!
  • Munchies over monikers: Nearly half (46%) of expectant moms know exactly what they want to eat post-delivery within the first two trimesters. For those already in the third trimester, more moms knew what they wanted to eat for their first post-delivery meal before they had even decided on their child’s name! Priorities, right?
  • Daydreams of the deli: A sushi platter or elegant cheese board? Nope. There’s nothing like cold cuts to get moms salivating. Deli meats are the most-wanted dish during pregnancy—nearly a third (31%) of moms have it at the top of their post-delivery wishlist.
  • Delivering joy from their favorite spots: Expectant moms are more than twice as likely (61%) to prefer a delivery from their favorite restaurant after giving birth over a home- cooked meal or hospital food.
  • Food never fails: More than a third (40%) of current moms would have preferred receiving a week’s worth of food or grocery deliveries as a post-delivery gift from their friends, more than diapers or baby onesies/clothing!

“We were so inspired by all the new moms sharing their post-delivery meals on social. The anticipation, excitement, and intense cravings are unmistakable,” said Christopher Krautler, Director of Grubhub Consumer Communications. “Grubhub is all about delivering joy during life’s biggest moments – and with Special Delivery, we’re making sure the meal they crave after giving birth is exactly what they’ve been dreaming of.” 

Celebrating Moms Through Special Delivery, and Beyond
Why stop at one Special Delivery? Grubhub knows the first year after birth is a whirlwind of hectic, yet beautiful chaos and wants to continue delivering joy. To support new moms through the sleepless nights and precious moments, Grubhub is also giving a free year of Grubhub+ to moms who receive a Special Delivery promo —offering $0 delivery fees and lower service fees on eligible orders, 5% credit back on pickup orders, exclusive offers, and more.** Talk about easy diapers and baby wipes re-ups!

Special Delivery is a part of Grubhub’s ongoing efforts to deliver memorable offerings to customers nationwide, making moments more joyful through food. The offer is available in all locations across the U.S. where Grubhub operates, while supplies last. To learn more and claim your Special Delivery, visit GrubhubSpecialDelivery.com or follow Grubhub on X , Instagram , Facebook, or TikTok .

About Grubhub
Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.

Citation:
Grubhub surveyed 1,000 current and expectant U.S. mothers via Dynata from May 21st through June 5th, 2024, with a margin of error of +/- 3%.

Terms & Conditions
*Limited supply (expect high demand). 1,000 promotion codes will be distributed on a first come, first served basis at 12:00p ET on each of July 31, August 7, August 14, August 21 and August 28, 2024. Visit GrubhubSpecialDelivery.com and follow directions to claim a promotion code. Discount of $20 will apply to one order with an order subtotal of $20+ only. Customer remains responsible for all taxes, fees and tips. For full offer terms, see: here.

**Offer not available for current Grubhub+ users. Grubhub+ benefits applicable only on eligible orders.  Additional fees (including service fees) may apply and vary on orders. Your Grubhub+ trial membership will not automatically convert into a paid membership. For full offer terms, see here.

Grubhub Celebrates 20th Anniversary in Hometown Chicago and Across the Country

Marking 20 years of opening doors for merchants and customers, Grubhub is celebrating with a series of epic deals, giveback programs, and community events.

CHICAGO, July 17, 2024 – Since Grubhub opened its doors in Chicago in 2004, it has helped restaurants across the country open their doors to new diners and empowered diners to explore new cuisines. As Grubhub celebrates its 20th anniversary, the milestone is marked by honoring the 375,000 merchants, 200,000 delivery partners, and 2,400 employees that helped the business serve nearly 100 million customers over the past two decades.

To kick off anniversary festivities, Grubhub is launching a 2-week event, 20 Years of Deals, providing customers some of the best offers yet. Starting today until July 30, Grubhub customers can indulge in exclusive high-value offers featuring 20,000 FREE items* from some of the most-loved national restaurants such as Taco Bell, Wendy’s, Panera, Pizza Hut, Popeyes, and McDonald’s. Adding to the party, several other restaurants and convenience stores will offer up to 20 percent off of orders. 

20 Years of Deals

Below are some of the most exciting deals, with more offers available to Grubhub customers. Visit about.grubhub.com/opening-doors to see full terms and conditions and offers.

  • Taco Bell (July 17) – 20K Free Cantina Chicken Quesadillas on orders $20+
  • Wendy’s (July 19) – 20K Free 10 PC Nuggets on orders $20+
  • Panera (July 21) – 20K Free Mac & Cheeses on orders $25+
  • Pizza Hut (July 24) – 20K Free 6″ Personal Pan Pizzas on orders $25+
  • Popeyes (July 26) – 20K Free Chicken Sandwiches on orders $20+
  • McDonald’s (July 28) – 20K Free Big Macs on orders $15+

“Grubhub started 20 years ago as a business that helped restaurants digitize their menus to reach more diners online. Today, we help millions of customers get whatever they want, whenever they want it, delivered right to their doorstep,” said Howard Migdal, chief executive officer, Grubhub. “This year, we’re not just celebrating this milestone by recognizing what we have accomplished but we’re also showing our gratitude to the people who made it possible – our merchant partners, couriers, diners, and employees – and looking ahead to the exciting things to come in Grubhub’s future.”

Over the next several months, Grubhub will keep the festivities going with a variety of activities – big and small – to continue saying thank you to its merchant and delivery partners, customers, and employees. Keep an eye out for… 

  • Chicago City Council Resolution: In July, the Chicago City Council is expected to honor Grubhub with a resolution, recognizing its significant contribution to the local economy and role in shaping the food delivery industry. 
  • Driver Community Grant Program: In August, Grubhub will launch a new grant program, made possible by the Grubhub Community Fund, to help top delivery partners support the nonprofits that contribute positively to their communities. 
  • Chicago Food Fest: In September, Grubhub will host a food festival at Chicago’s Daley Plaza to celebrate the small business restaurants that make up the company’s hometown food scene – while also treating customers to a free lunch experience.
  • Employee Giving Campaign: This fall, Grubhub will engage employees in giving to nonprofits that align with the company’s impact focus areas – helping close the hunger gap, creating more opportunities for people in the hospitality industry, and supporting independent restaurants – an initiative made possible by the Grubhub Community Fund.

For the remainder of 2024, Grubhub plans to continue sharing details about its celebration of 20 years of opening doors, and how everyone can join the party. 

About Grubhub
Grubhub opened its doors in Chicago in 2004, founded on the belief that it could create opportunities for local businesses to grow by connecting food from the best restaurants with the people who love it most. Over the past two decades, Grubhub has supported two billion orders and served nearly 100 million consumers while providing delivery partners with opportunities to earn. Today, Grubhub is a part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), featuring 375,000 restaurant, convenience, and grocery merchants in over 4,000 U.S. cities.

*Terms and conditions apply to all offers. Additional fees (including service fees) apply to orders. Limited quantities (expect high demand), available while supplies last. See lp.grubhub.com/20thlegal for full offer terms. For more information on our 20th anniversary celebrations, visit about.grubhub.com/opening-doors. 

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Voices of Grubhub: Michael Wireko, VP, Care on Powering Customer Service at Grubhub

To showcase different perspectives and give an inside look into Grubhub, we’re spotlighting leaders across the organization. For this edition, we caught up with Michael Wireko, Vice President, Care.  

Michael’s team is responsible for Grubhub’s Care function, which provides customer service to our diners, drivers, restaurants, and corporate partners.  

Michael, you’ve been at Grubhub for 10 years now. That’s a long time! Can you tell us a bit about your journey?
I joined Grubhub in June 2014, right after the company went public. I transitioned from Discover Financial Services, where I worked in customer service. When I first started at Grubhub, I initially worked on the finance team, working closely with Care to understand our contact patterns and staffing needs. Over the years, I moved into various roles, including managing financials, workforce management, and analytics. By 2019, I was leading the Care Support team, and in 2021, I began leading the entire Care team, including our front-line support for customer, merchants, couriers and corporate clients.

Our Care team handles inbound contacts from diners, merchants, couriers, and corporate clients. We have thousands of agents globally, primarily outsourced, with some specialists in-house. Our focus is on resolving immediate issues, improving self-service options, and utilizing data to eliminate the root causes of contacts. We work closely with product and tech teams to enhance the overall customer experience to drive retention and loyalty, which Care and service greatly impact.

What are the top challenges your team deals with?
Missed deliveries, missing items, and order status inquiries are the top three areas we typically deal with for customers. We’ve automated many of these processes to create a better and faster experience for customers, especially for missing items and order statuses. To address these types of contacts, we focus on understanding the customer’s concern, providing compensation when necessary, and ensuring the restaurant is informed about any issues—whether it’s related to the food a customer received or a delivery snafu.

How do you measure the impact and effectiveness of your team’s contributions to Grubhub’s business?
We measure our impact through various metrics, including customer satisfaction, retention rates, and the effectiveness of our self-service tools. We’ve implemented diner retention metrics to track how contact with Care affects customer retention. This allows us to invest in improving the customer experience and reducing churn. For restaurants, we focus on reducing attrition by offering self-service options and friendly policies.

You recently spoke at Customer Contact Week in Las Vegas. Can you share your experience and key takeaways?
The experience was fantastic. I talked about our strategy of linking contact center performance to business outcomes, which garnered a lot of interest. Key takeaways from the conference included how self-service is being leveraged and AI in customer service. We are ahead in many aspects, but there’s always room for improvement, especially with AI’s potential to revolutionize the industry.

What are your team’s focus areas for the second half of the year and beyond?
Our main focus is continuing to help Grubhub return to growth. This involves improving our service, personalizing the customer experience, and reducing waste. We’re expanding our self-service options, enhancing fraud prevention, and continuing to expand on personalization. By streamlining these processes, we’re improving customer satisfaction and retention.

What is one area that your team will need to address in the years ahead?
Balancing ease of use for customers with fraud prevention is a significant challenge. Making it easy for honest customers while deterring fraudulent activities requires careful planning and data analysis. Additionally, AI will play a crucial role in the future of customer service, helping to automate processes and improve efficiency, so our team is looking into how we use the technology to improve the experience for our customers and agents.

Having been at Grubhub for a decade and growing into a senior leader, how do you foster a culture that resonates within your team?
Learning at Grubhub for 10 years in multiple departments has been extremely constructive – I’ve learned that there are several ways to operate and that there are several opinions on everything. Based on this, I have tried to create an environment that promotes being customer-obsessed by putting yourself in the shoes of the customer and understanding how and what you do impacts customer behavior. Additionally, to help align opinions, ensuring that we use data to drive decisions rather than feelings. This includes having clear target metrics for the team and ensuring that we can best represent customer pain points to the rest of the organization by tying them directly to data.

What’s the best piece of advice you’ve received in your career?
You have to understand what’s important to the people you’re working with and relate to your stakeholders. For example, when working with Finance and Product, being able to make business cases on customer retention and revenue goes further than talking about the impact on the customer satisfaction metric. This approach has helped me align with stakeholders and drive successful initiatives. This also ties to making things easy. Whether it’s for customers or internal teams, meeting customers where they are and putting in extra effort to make resolutions simple for others fosters cooperation and efficiency.

Grubhub Partners with Albertsons Companies for Nationwide Grocery Delivery

First national grocery retailer to partner with Grubhub, offering delivery from nearly 1,800 Albertsons Cos. stores

CHICAGO and BOISE, Idaho, June 25, 2024 — Grubhub (LSE: JET, AMS: TKWY) and Albertsons Companies, Inc. (NYSE: ACI) have partnered to bring nearly 1,800 Albertsons Cos. stores to Grubhub’s Marketplace for delivery including Albertsons, Safeway, Vons, Jewel-Osco, Shaw’s, ACME and Tom Thumb. Availability is based on delivery locations through the Grocery section on the Grubhub app and website.

“We’re pleased to grow our grocery offering with Albertsons Cos., one of the leading grocery retailers in the U.S., and give customers the opportunity to conveniently place their grocery orders within Grubhub,” said Craig Whitmer, vice president of new verticals at Grubhub. “Through this exciting partnership, we’re giving consumers more choices while maximizing value so that they find exactly what they need on Grubhub delivered right to their door.”

“At Albertsons Cos., we are committed to providing customers with convenience, choice and variety,” said Amber Kappa, vice president of business development and digital innovation at Albertsons Cos. “With our latest collaboration with Grubhub, shoppers can receive fresh produce, household essentials and regional favorites directly from our stores to their homes with a simple tap on Grubhub.”

Albertsons Cos. banner stores will also be available on Grubhub+, Grubhub’s loyalty program that provides customers access to unlimited $0 delivery on eligible orders. Albertsons Cos. is Grubhub’s first national grocery partner following its partnership with Mercato, a marketplace for independent grocers. Grubhub continues to grow its product offerings to include grocery and convenience partners as well as expand merchant menu capabilities to support thousands more images and items.

About Grubhub

Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.

About Albertsons Companies

Albertsons Companies is a leading food and drug retailer in the United States. As of February 24, 2024, the Company operated 2,269 retail stores with 1,725 pharmacies, 402 associated fuel centers, 22 dedicated distribution centers and 19 manufacturing facilities. The Company operates stores across 34 states and the District of Columbia under more than 20 well known banners including Albertsons, Safeway, Vons, Jewel-Osco, Shaw’s, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets and Balducci’s Food Lovers Market. The Company is committed to helping people across the country live better lives by making a meaningful difference, neighborhood by neighborhood. In 2023, along with the Albertsons Companies Foundation, the Company contributed more than $350 million in food and financial support, including more than $35 million through our Nourishing Neighbors Program to ensure those living in our communities and those impacted by disasters have enough to eat.

 

Starbucks® and Grubhub Launch Delivery Partnership

Starbucks orders will be available via Grubhub in select markets beginning in June, with national availability by August 2024

SEATTLE & CHICAGO – Today, Starbucks® and Grubhub announced a partnership to bring Grubhub delivery to Starbucks customers in the U.S. Starbucks is the most searched merchant not yet available on Grubhub’s Marketplace, and through this partnership, both brands will provide customers with the ultimate convenience of having their Starbucks orders delivered right to their door. Beginning in June, Starbucks Delivery with Grubhub will roll out to select markets in Pennsylvania, Colorado and Illinois, with national availability anticipated in all 50 states across the U.S. by August 2024.

“Customer demand to get Starbucks delivered continues to increase, as evidenced by double-digit growth in the U.S. delivery business this past quarter, indicating that our customers continue to want convenience in their everyday lives,” said Meg Mathes, vice president of digital experiences at Starbucks. “Our new partnership with Grubhub will help fuel this growth by increasing availability of Starbucks products to Grubhub’s tens of millions of customers, via a leading delivery provider.”

“By joining forces with a beloved national brand like Starbucks, we’re offering customers more of what they want on Grubhub while strengthening our enterprise offering and growing our merchant supply in markets nationwide,” said Liz Bosone, vice president of enterprise partnerships at Grubhub. ”We’re proud to offer national and independent restaurants on our platform — a complementary duo — to give customers more choices and build loyalty.”

Increased Convenience for Customers

Starbucks Delivery will be accessible through the Grubhub mobile app, available on iOS and Android devices, in addition to Grubhub.com. Starbucks and Grubhub have partnered to ensure delivery is as quick as possible so customers can enjoy their Starbucks beverages and food promptly. Customers can track their orders through Grubhub from preparation to drop off.

To ensure quality and assist with delivery, Starbucks developed multiple packaging solutions, including two-cup to-go trays and improved shopper bags, that are used for delivery orders and enable delivery drivers to easily transport multiple beverages at a time.

Customers can order most of the Starbucks menu, including seasonal beverages and food through Grubhub. Additionally, customers can customize their orders just as they would at Starbucks within the Grubhub app, including the ability to choose the amount of espresso shots, flavor, the type of milk and espresso roasts.

Delivering Customer Experience

Grubhub+, Grubhub’s $9.99 monthly membership program, provides customers ordering from Starbucks on Grubhub with $0 delivery fees on eligible orders, lower service fees, and exclusive offers. Standard delivery and service fees apply for all other customers.

Over the past decade, Starbucks has continued to innovate the retail experience to connect with customers digitally. Whether through Starbucks Rewards, the Starbucks app or Starbucks Delivery, Starbucks continues to adapt to evolving customer preferences with the belief that the Starbucks experience should be effortless and delightful. Delivering an uplifting, connected, and personalized experience to their customers continues to be a strategic and relevant differentiation that Starbucks offers.

About Starbucks

Since 1971, Starbucks Coffee Company has been committed to ethically sourcing and roasting high-quality arabica coffee. Today, with over 38,000 stores worldwide, the company is the premier roaster and retailer of specialty coffee in the world. Through our unwavering commitment to excellence and our guiding principles, we bring the unique Starbucks Experience to life for every customer through every cup. To share in the experience, please visit us in our stores or online at stories.starbucks.com or starbucks.com.

About Grubhub

Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.