News Archive - Page 3 of 43

Grubhub and Stride Announce New Portable Benefit for Delivery Partners

CHICAGO, October 1, 2024 – Grubhub, a leading online and mobile food-ordering and delivery marketplace, is excited to announce a new portable benefit offering with Stride, the category leader in portable benefits. This expanded partnership with Stride underscores Grubhub’s ongoing commitment to supporting its delivery partners by providing them with access to Stride Save¹—an individual benefits savings account designed specifically to help gig workers save and pay for health, retirement, and other costs.

Grubhub delivery partners now have access to no-fee² savings accounts through Stride Save, which can be used to cover essentials such as health insurance and retirement savings³. Additionally, delivery partners can explore a range of affordable insurance options, including dental, vision, and life coverage, tailored to fit different budgets and needs.

“We’re always looking for new ways to support the hundreds of thousands of delivery partners who make our service possible,” said Abhishek “PJ” Poykayil, Senior Vice President of Operations at Grubhub. “With the introduction of Stride Save, we are giving delivery partners access to the essential, portable benefits they want – on the road, off the road, and into the future.”

“We are excited to bring our newest innovation to Grubhub delivery partners and continue to fill the gap in access to benefits experienced by gig workers,” said Bryan Giaimo, Vice President of Partnerships at Stride. “Just because you choose to work independently shouldn’t mean it should come at a steeper cost.”

Key features of Stride Save include personalized savings goals, high-yield savings at 3.73% APYˆ, and quick, fee-free account enrollment. Delivery partners can easily sign up and begin managing their benefits in minutes without complex paperwork. Grubhub delivery partners should check their email for detailed instructions on how to sign up and access these benefits through the platform.

Open Enrollment for health insurance starts on November 1, 2024, with coverage beginning on January 1, 2025. Grubhub delivery partners are encouraged to pre-register with Stride to ensure they don’t miss important information and deadlines for affordable insurance. Last year, nearly 40% of Stride users received free health coverage based on their eligibility for tax credits, and 30% paid less than $1 per month for their plan.

For more information, delivery partners can visit our website or download the Stride app.

¹Stride Savings LLC is a financial technology company and is not a bank. Banking services are provided by i3 Bank, Member FDIC. The Stride Mastercard Debit Card is issued by i3 Bank pursuant to a license from Mastercard, Inc. and may be used anywhere Mastercard cards are accepted.

²Savings Goals are part of your Deposit Account with Stride. There are no current tax benefits associated with your Stride Save accounts and associated goals.

³No account or domestic transaction fees. Some foreign transaction fees may apply in limited circumstances.

ˆThe interest rate on your account will be 3.66% with an Annual Percentage Yield (APY) of 3.73%, and these rates are effective as of 09/19/2024. These rates are variable and based on the target range of the Federal Funds rate and may change at any time after account opening. Certain foreign transaction fees could reduce earnings on the account.

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About Grubhub:
Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features more than 375,000 merchants in over 4,000 U.S. cities.

About Stride:
Stride simplifies the complexities of being an independent worker by creating a modern benefits system for individuals — regardless of their employment status — that they can take with them and to which companies can contribute but do not control. Stride is the first portable benefits platform specifically designed for the nearly 60 million American independent workers who do not receive employer-based benefits. The Stride platform offers access to insurance — health, dental, vision, life and other supplemental insurance — as well as financial tools to track income, mileage and other deductible expenses to manage their tax obligations, all via a single app. Since launching in 2014, Stride has helped more than 4.2 million workers save more than $7.2 billion on their taxes and monthly health insurance premiums.

Grubhub Deepens Partnerships to Combat Food Insecurity During Hunger Action Month

Helping close the hunger gap is one of Grubhub’s key community impact focus areas. With the support of the Grubhub Community Fund,* we serve as a community partner and industry leader in the effort to reduce food insecurity, and recover and redirect food that would otherwise go to waste.

To recognize Hunger Action Month, a campaign designed to inspire people to take action and raise awareness of hunger in the United States, Grubhub is deepening our partnerships with organizations who are equally committed to closing the hunger gap on every level – from advocating for federal policies in Washington to supporting the communities we serve.

At the national level, Grubhub supports and advocates for policies that combat food insecurity and strengthen federal feeding programs. This year, we engaged our restaurant partners in the fight against hunger through existing programs like the Bill Emerson Good Samaritan Food Donation Act. We worked with our restaurants to educate them on updates made to the Act and provide guidance on how to safely donate excess food to communities in need. In partnership with Food Systems Collaborative, we submitted feedback on the Biden Administration’s first-ever National Strategy for Reducing Food Loss Waste and Organics, providing recommendations on how to make the food donation process more accessible and better leverage restaurants in the fight against food insecurity.

Because expanding existing options and increasing opportunities to get affordable meals into the hands of those in need is a focal point for our federal work, we are also collaborating with policymakers to further support the modernization of Supplemental Nutrition Assistance Program (SNAP) to expand access to meals in underserved areas across the country by leveraging innovating technologies.

At the local level, we support neighborhoods and address food insecurity everywhere we operate, but specifically in our hometown of Chicago and in our largest market, New York City. Two of our key Grubhub Community Fund partners in this work include:

The Greater Chicago Food Depository, a one-year Grubhub Community Fund partner that is a critical resource and advocate for those experiencing food insecurity in Chicagoland with a network of more than 800 food pantries, soup kitchens, shelters, and other programs.
The Food Bank for New York City, a four-year Grubhub Community Fund partner supporting families and individuals across the five boroughs through its partner network of more than 800 local pantries and community organizations.

In Chicago, we are partnering with the Greater Chicago Food Depository for Hunger Action Month as an anchor donor, providing $50,000 in matching funds for their September campaign and nearly $1 million in Grubhub Community Fund grant support since 2023. This funding aids the Food Depository’s partner network and prepared meals programs, in addition to helping distribute meals to local shelters working to house and support the influx of migrant families and individuals within the city.

This year, we hosted our first-ever office-wide volunteer day in our hometown of Chicago, where more than 100 Grubhub employees repacked shipments of 25,000 pounds of peppers, bread and beans into smaller quantities to help the Food Depository properly and efficiently distribute quality food to participating food pantries, soup kitchens, and shelters in Cook County.

In New York City, Grubhub with support from the Grubhub Community Fund, returned as the Food Bank for New York City Hunger Action Month, providing $25,000 in matching funds to amplify September’s donations and more than $2 million in Grubhub Community fund grant support since 2020. This funding directly contributed to the scaling of the organization’s capacity to address critical needs across New York City’s five boroughs including program expansions, meal distributions, and partner network support.

“At Grubhub, we are committed to being a resource and partner in standing up solutions that increase the accessibility to nutritious food and meals for individuals and families facing food insecurity,” said Brianna Morris, senior manager of community impact at Grubhub. “From advocating for new and improved food policies at the federal level to supporting regional and local food banks and pantries through the Grubhub Community Fund and employee volunteerism, our commitment to helping close the hunger gap stands strong to ensuring our neighbors and communities have access to the resources they need to thrive.”

Along with our work with Greater Chicago Food Depository and Food Bank for New York City, we also support additional food recovery efforts, and food distribution and meal programs though Grubhub Community Fund partnerships with:

As part of our year-round efforts to help close the hunger gap, we continuously look for ways to deepen and expand our community impact partnerships at all levels. We always keep our primary goal in mind to achieve the greatest real-world impact across all of our philanthropic focus areas, including how we support independent restaurants and create opportunities for individuals working in the hospitality industry.

*The Grubhub Community Fund is a donor advised fund at a national sponsoring organization. The Grubhub Community Fund is made possible through donations from our customers through our Donate the Change feature. Grubhub matches contributions on eligible orders from our Grubhub+ members.

Voices of Grubhub: Nidhin George, SVP, Product on Taking a Customer-First Mindset to Product Development

For this edition of our Leadership Insights Series, we caught up with Nidhin George, Senior Vice President of Product.

Nidhin’s team is customer-obsessed and responsible for implementing robust product disciplines and driving innovation across Grubhub’s marketplace.

Can you tell us a bit about your journey to Grubhub?
I joined Grubhub in mid-2022, so it’s been around two and a half years now. I originally came on board to lead new verticals and corporate ordering products, but my role has since expanded. Now, I lead all product and design efforts at Grubhub, covering areas like front-end analytics and experimentation to test new features. Prior to Grubhub, I spent 17 years at Amazon, where I had the opportunity to scale various business units like the device business (Alexa), fulfillment by Amazon, and logistics products. That experience gave me exposure to building and scaling products across consumer logistics, fulfillment, and supply chain, which has proven invaluable in my current role.

Can you describe how the product team operates and tackles challenges?
The product team is built around solving key customer problems. We work closely with stakeholders across the business to ensure our efforts align with Grubhub’s broader goals to build value, selection, and service. We’ve structured our team around problem spaces—each led by a single-threaded leader, or STL, who is responsible for specific domains like consumer experience or merchant solutions. This structure allows us to scale while staying focused on what matters most: adding value to our customers.

Our process is deeply rooted in metrics. We measure both input and output metrics to track our progress. For example, if we’re focusing on customer growth, we’ll measure outputs like new and returning sessions on the app, but we’ll also look closely at actionable input metrics that drive those outcomes.

Collaboration is key to success in any organization. How does your team collaborate cross functionally to drive product success?
It’s definitely a tricky part of the job. One of the ways we address this is by creating “functional triads” that bring together business, product, engineering, and design to ensure alignment to solve specific challenges. This structure, combined with quarterly planning cycles, ensures that everyone is on the same page and that we are consistently aligning on strategic goals and execution plans.

How do you prioritize innovation while maintaining core product stability?
Innovation is critical to Grubhub’s future, but it’s a balancing act. We don’t have infinite resources, which means we have to be strategic about where we invest our time and energy. One of the ways we drive innovation is through partnerships—whether it’s working with language learning models or exploring robot deliveries and Amazon’s Just Walk Out technologies. Hackathons with our internal team members are another mechanism we use to encourage innovation, and they’ve led to some exciting developments over the years.

Grubhub has ambitious goals for returning to growth. How does your team align with the company’s broader strategy?
We work backward from the overall Grubhub goals, aligning our product strategy with the company’s growth objectives. For instance, if we’re targeting specific growth metrics, we bake those into our planning cycles and prioritize accordingly. Ruthless prioritization is key in this environment, where we at times have more work than capacity. We constantly ask ourselves, “What will move the needle the most?” and adjust our plans based on data-driven insights while staying strategic.

What are the main areas of focus for the rest of the year and moving into next year?
Our partnership with Amazon is a major focus, particularly through our Grubhub+ program, which remains central to our strategy. We’re also focusing on winning in our core markets, with a specific emphasis on value and selection. On the selection front, we’ve added a handful of large brands to our Marketplace, including CVS, Albertsons, and Starbucks.

How do you see Grubhub’s product evolving to meet future customer needs?
Our product philosophy is built around three pillars: 1) offering the best value (in terms of price, selection, and partnerships), 2) providing a seamless shopping experience, and 3) ensuring a strong brand perception. This applies not only to our customers but also to our merchants and drivers. We’re constantly refining our approach to ensure we meet the needs of all three sides of the marketplace.

As a leader, how would you describe your leadership style?
I lead with vision and focus on positioning our product to meet customer needs. I’m very much a people-first leader, encouraging my team to take calculated risks, fail fast, and learn quickly. I believe in walking the floor and understanding our customers firsthand. I also foster a culture where the best idea wins, regardless of where it comes from. Collaboration and innovation are at the heart of my approach.

What’s the best piece of career advice you’ve received?
Two key pieces of advice come to mind. First, foster a culture of innovation where mistakes are seen as learning opportunities. It’s crucial to encourage risk-taking, especially when it comes to low-impact, high-velocity decisions. Second, focus matters. When you identify what resonates with customers, be decisive and bring it to market as quickly as possible. It’s all about prioritizing the vital few over the trivial many.

Grubhub’s Commitment to Transparency

Twenty years ago, Grubhub set out to revolutionize the way people connect with their favorite local restaurants. Born from the frustration of sifting through countless paper takeout menus, our founders had a clear vision: to create a seamless online platform where customers could easily explore and order from a variety of local dining options. What started as a simple solution to a common problem has evolved into a platform that millions of people use every day.

As we celebrate two decades of innovation, one thing has remained constant: our unwavering commitment to a great user experience. We believe that clear, straightforward communication is key to that, whether it’s ensuring our customers see all applicable fees upfront, empowering merchants to manage their own menus, or providing delivery partners with transparent delivery opportunities and earnings information.

Let’s take a closer look at how Grubhub’s dedication to transparency benefits everyone involved in the food delivery process—from consumers to drivers to merchant partners.

What do customers see when ordering on Grubhub?

Making the ordering process simple and straightforward has always been a priority. To achieve this, we ensure that key information is clearly communicated to customers every step of the way. When customers search for what they’re craving and scroll through the search results, they’ll see essential information clearly laid out, including each merchant’s distance from their location and estimated delivery time.

Delivery Fees

When the merchant uses Grubhub delivery partners to deliver, the delivery fee goes toward Grubhub’s delivery-related costs, including compensating the driver fairly. If the merchant uses their own delivery drivers, then the delivery fee goes to the merchant. Delivery fees are typically a fixed dollar amount and change based on a customer’s distance from the merchant.

Service Fees

Customers will also see a service fee at checkout, which helps cover Grubhub’s operating costs. Operating costs include everything associated with running a complex, three-sided marketplace, like making sure our customer-, driver-, and merchant-facing apps are running efficiently and having dedicated staff available 24/7 to support our customers, drivers, and merchant partners.

Creating a group order with friends? Craving extra, EXTRA cheese today? Want fries with that? Building the perfect order is part of the fun of ordering with Grubhub. Our service fee is calculated as a percentage of the total value of items in a customer’s basket, which is why it’s disclosed during the checkout process, once a customer has finished adding their items.

Checkout screen

Service fee explanation prompt

Other fees

In some cases, customers may see a Small Order Fee if the total value of the order is low. This fee helps make delivery more sustainable for all involved, including our delivery and merchant partners. The fee goes away once a minimum order value is reached.

In some jurisdictions, like California, there may be additional fees to account for things like driver benefits. These are always clearly disclosed during the checkout process.

Tipping

Finally, customers have the option to tip their delivery partner at checkout. Delivery partners always keep 100% of their tips for completed deliveries, and we strongly encourage tipping to reward good service!

What information is visible to Grubhub delivery partners?

When a delivery partner receives a delivery offer, they see the merchant’s name, address, the number of orders that are in the offer, estimated miles, and total pay. In some jurisdictions, where the law mandates, more details may be available to our delivery partners. Based on this information, delivery partners can decide to accept or reject an offer.

Earnings from completed deliveries are reflected in real time in the Earnings tab of the Grubhub for Drivers app. Delivery partners will be able to see a list of all completed orders including the merchant’s name, earnings from the order, and a breakdown of their pay including base, tips, and any bonuses received.

Our delivery partners are typically paid once a week. This payment encompasses the amount they earned during the previous week. They also have access to our “Instant Cashout” feature, which allows them to deposit up to $500 a day, almost instantly, for a small fee. As always, our delivery partners can learn more about ways to earn on the Grubhub for Drivers webpage.

What do Grubhub merchant partners see?

When it comes to our merchant partners like restaurants and retailers, Grubhub discloses the marketing fee, delivery fee, promotions, baseline costs of the food order, taxes, and other transaction costs in their statements. The fees charged by Grubhub and our offerings are clearly disclosed on our website. Merchants can choose the package that works for them, with each offering a slew of benefits to our partners, and with rates starting as low as 5%. They’re also welcome to change their package at any time.

Packages and commissions

At Grubhub, we are committed to transparency. For the past twenty years, we’ve stayed true to our roots, striving for clarity and simplicity for our customers, delivery partners, and merchant partners. By offering straightforward pricing, clear information, and no surprises at checkout, we ensure that everyone involved in the delivery experience knows exactly what to expect. As we continue to grow and innovate, our commitment remains the same: to make every interaction with Grubhub as transparent, reliable, and rewarding as possible. Here’s to many more years of serving our communities with honesty and care.

Grubhub’s Food Feastival to Celebrate Hometown Restaurants at Chicago’s Daley Plaza

As a part of Grubhub’s 20th anniversary, the company is hosting a FREE food festival to show appreciation for small business restaurant partners

This year Grubhub turns 20, and we are celebrating with thank yous to our merchants, delivery partners, diners, and employees for all they do to make our business possible. To show appreciation for our hometown restaurant partners, we will host a food festival or “feastival” in Chicago to celebrate the small business restaurants that make up our iconic food scene – while also treating customers to a free lunch experience.

On Tuesday, September 24, 2024 from 11:30am – 1:30pm CT, the Grubhub Food Feastival will showcase several small business restaurants, including some of our longest-tenured partners. All hungry Chicagoans are invited to this free lunchtime event at Daley Plaza to connect with some of Grubhub’s restaurants serving their favorite local eats.

The Grubhub Food Feastival will spotlight more than 20 local restaurants (full list below) from across the city and each will offer small bites of their most popular dishes including everything from empanadas and shrimp & grits to the Windy City’s most iconic foods – Chicago dogs and deep dish pizza.

The Grubhub Food Feastival aims to celebrate our small business restaurant partners, and it offers an opportunity to support our neighbors and communities in a way Grubhub is uniquely positioned to do.

As part of our commitment to help close the hunger gap, we are partnering with Rescuing Leftover Cuisine, to safely rescue any food not consumed at the event and redistribute it to our neighbors experiencing food insecurity. As a nonprofit dedicated to fighting food insecurity, Rescuing Leftover Cuisine is a longstanding Grubhub Community Fund partner that will transport any leftover bites from the food fest to local nonprofit organizations.

More event details are here and the full list of restaurant partners include:

5411 Empanadas
Bon Bon Sandwiches
Byron’s Hot Dogs
The Clark Street Dog
Connie’s Pizza
Elevated Subs
El Mariachi
The Fat Shallot
Firenze Italian Street Food
The Jibarito Stop
KFire Korean BBQ
Lou Malnati’s Pizzeria
Luella’s Southern Kitchen
Manny’s Cafeteria and Delicatessen
Manzo’s Burger
Pizano’s Pizza & Pasta Express
Portillo’s
Star of Siam
Red Hot Ranch
Taylor’s Tacos
The Vulgar Vegan
Wow Bao

Three Restauranteurs Awarded $25,000 Grants from the Grubhub Community Fund at the AAPISTRONG Annual Conference

September 4, Santa Clara, CA – The National Asian/Pacific Islander American Chamber of Commerce and Entrepreneurship (National ACE) and Grubhub, a leading third-party delivery marketplace, announced three recipients of $25,000 grants given by the AAPISTRONG/Grubhub Community Impact Grant Program.

Native Fields, Nom Wah Nolita, and Pho Loan, serving communities in Walnut, CA, New York, NY, and Chicago, IL respectively, were granted $25,000 each at the AAPISTRONG Annual Conference in Santa Clara on September 15, 2024. These small business owners are among the recipients of the $9 million in grants generated by National ACE in the last four years, funding made possible by the Grubhub Community Fund

This particular grant initiative underscores the importance of supporting AAPI-owned restaurants, which play a vital role in enriching our culinary landscape and fostering community connections. As the industry faces ongoing economic challenges, this funding empowers AAPI restaurateurs to elevate their businesses through initiatives such as infrastructure improvements, e-commerce advancements, employee benefits, and streamlined operations. This support not only helps AAPI entrepreneurs secure their futures but also fosters vibrant community spaces.

“Our AAPI-owned restaurants have shown incredible resilience and creativity in overcoming challenges,” said Chiling Tong, President & CEO of National ACE. “Grubhub’s support through this grant is essential. It empowers restaurant owners to grow and succeed, while also preserving the cultural and economic vitality of our communities.”

“We continue to be proud of our outstanding partnership with National ACE and the ACE Foundation,” said Dave Tovar, SVP of Communications and Government Relations at Grubhub. “Over the last four years, the AAPIStrong Restaurant Fund, which is made possible by the Grubhub Community Fund, has provided more than 520 restaurant grants across the country. This funding, as well as our other restaurant-focused programs, provide the critical support family-owned businesses need to sustain, grow, and thrive for years to come.”

A comprehensive list of the 170 grant winners include outstanding establishments from across the nation:

2D Restaurant – Chicago, Illinois
7 Elephants – New York, New York
A Taste of the Philippines – Chicago, Illinois
Adobo – Decatur, Georgia
Amber Agave – Brooklyn, New York
Anna’s Vegan Cafe – Sacramento, California
Aroy Thai – Chicago, Illinois
As Thai Cuisine – Keller, Texas
Asian Fusion Cafe – Dunwoody, Georgia
Asian Station – Chicago, Illinois
Auntie’s Cafe – Gardena, California
Bachan’s Takeout – Monterey Park, California
Bacogai – Alameda, California
Banh Mi Oi – Boston, Massachusetts
Barrel & Bacon – Seattle, Washington
Bessou – New York, New York
Big Ben’s Pizzeria – Houston, Texas
Big Pot and Grill – Appleton, Wisconsin
Blood Bros. BBQ – Bellaire, Texas
Blue Hawaii Lifestyle – Honolulu, Hawaii
Boiling Boys – Palisades Park, New Jersey
Bold Dumpling – Annandale, Virginia
Bonjour Banh Mi & Tea – Morrisville, North Carolina
Boonie’s Filipino Restaurant – Chicago, Illinois
Botani Cafe – Brooklyn, New York
Cafe Himalaya – New York, New York
Càphê Roasters – Philadelphia, Pennsylvania
Chef Tony – Arcadia, California
Chick-n-Beer – Oklahoma City, Oklahoma
Chili House – Rancho Cucamonga, California
China Chef Bistro – Phoenix, Arizona
Chinese Delicacy Restaurant – Portland, Oregon
Cho Dang House – Fort Lee, New Jersey
Choose and Mix Korean Food & Hibachi Grill – Worcester, Massachusetts
Clear Lake Market – Clear Lake, Washington
Colleen’s Ice Cream and Sandwich Shop – Medford, Massachusetts
Colonial Food Farm Market – Trenton, New Jersey
Cowboys & Indians – Houston, Texas
Cupcakes, BOOM! – Hilo, Hawaii
Dan’s Seafood and Wings – Houston, Texas
Dang Boba, Poke & Banh Mi – Peoria, Illinois
Dao Thai Restaurant – Chicago, Illinois
Dave Wong’s Restaurant & Deli – Stockton, California
Dear Bella Creamery – Los Angeles, California
Djakarta Cafe – Philadelphia, Pennsylvania
Drip Collective – Chicago, Illinois
El Raval – Austin, Texas
Estrellita – Atlanta, Georgia
Folk – Detroit, Michigan
Free Spirited Lounge – Alhambra, California
Fresh Off Da Boat by Chef T – Sacramento, California
Game Theory Restaurant – Fort Worth, Texas
Gathers Tea Bar – Chicago, Illinois
Good Fortune Company – Memphis, Tennessee
Good Morning Donuts – Moore, Oklahoma
GrindWitTryz – Portland, Oregon
Hahm Ji Bach – New York, New York
Hainan Chicken House – Chicago, Illinois
Handsome Rice – New York, New York
Harana Market – Accord, New York
Harmony Coffee Bar – Highland Park, Illinois
Heirloom Boba – Westbury, New York
Herb – Chicago, Illinois
Hood Famous Cafe + Bar – Seattle, Washington
Humble Cafe – Williston Park, New York
Italian Express – Chicago, Illinois
J-Shop – Honolulu, Hawaii
Jan Parker Cookery – Tacoma, Washington
Jang Su – Sacramento, California
Joy Noodles and Asian Cuisine – West Palm Beach, Florida
Juanita’s Polynesian Delights – Newark, California
July Moon Bakery & Café – Alpharetta, Georgia
Kaizen Shabu – Santa Ana, California
Kameya – Chicago, Illinois
Kanaka Kava – Kailua-Kona, Hawaii
Kandahar Grill – Hicksville, New York
Kapitan – Chicago, Illinois
Kin Khao Thai and Sushi – Valparaiso, Indiana
Kingchops Irvine – Irvine, California
Koffeteria – Houston, Texas
Kokio Chicken and Beer – Oakland Gardens, New York
Korai Kitchen – Jersey City, New Jersey
Last Call – Springville, Utah
Little Palace – Madison, Wisconsin
Martabak OK – Philadelphia, Pennsylvania
Master Shin Korean Plate – San Jose, California
Mawn – Philadelphia, Pennsylvania
Mee Sum Coffee Shop – New York, New York
Meet Bowl – Marietta, Georgia
Milktopia – San Francisco, California
Minahasa – Chicago, Illinois
Miso&Nori – Chicago, Illinois
Mister Mao – New Orleans, Louisiana
MITK Kitchen – Hayward, California
Mom’s Bistro – Tacoma, Washington
Momo’s Cafe – Washington, District of Columbia
Morning Glass Coffee – Honolulu, Hawaii
Namaste Cafe – Minneapolis, Minnesota
Native Fields – Walnut, California
Nepali Bhanchha Ghar Restaurant – Jackson Heights, New York
New Hong Kong Bakery – Philadelphia, Pennsylvania
NG Cafe – Austin, Texas
Nhinja Express – Oklahoma City, Oklahoma
Nom Wah Nolita – New York, New York
Nomad – Hillsborough, North Carolina
Novel Pizza Cafe – Chicago, Illinois
Nudibranch – New York, New York
Ocha Tea Cafe & Restaurant – Mountain View, California
Oh My Curry – Mesquite, Texas
Okonomi Asian Grill – Fairfax, Virginia
Oming’s Kitchen – Las Vegas, Nevada
Ono Sushi – Las Vegas, Nevada
Parachute HiFi – Chicago, Illinois
Pasteur Grill & Noodles – New York, New York
Pata Paplean – Elmhurst, New York
Pho King Rapidos – Denver, Colorado
Pho Loan – Chicago, Illinois
Pizza Heaven – Fullerton, California
Poke by Love Art – Boston, Massachusetts
Pokeramen – Port Hueneme, California
Q Bakehouse & Market – Ann Arbor, Michigan
Qusqo, Los Angeles, California
Rabbit House Omakase & Sake Bar – New York, New York
Rasoi Indian Kitchen – North Bay Village, Florida
Rebecca’s Café – Carson, California
Roebling Pizza – Brooklyn, New York
Royal Garden + Everest Cafe – Glendale, Wisconsin
Sachi Ramen and Robata Bar – Santa Barbara, California
Sagaponack – New York, New York
Saigon Baguette Vietnamese Sandwich & Pho – Melbourne, Florida
Sayuri Sushi Bar – Chicago, Illinois
Seoul Soondae – Annandale, Virginia
Serai – Chicago, Illinois
Short N Sweet Bakery & Cafe – Hilo, Hawaii
Shuggie’s – San Francisco, California
Simply Thalia – Chicago, Illinois
Spinzer Restaurant – Chicago, Illinois
SquareRoots Kava Lounge – Orem, Utah
Star of Siam – Chicago, Illinois
SUGOi Sweets – Chicago, Illinois
Sum Bar – Greenville, South Carolina
Sunday Dreamin’ – New York, New York
Sweet Grass Sugarcane Juice – Long Beach, California
Sweet Pipers – Pinole, California
Takie Outit – Chicago, Illinois
Tandoor Char House – Chicago, Illinois
Taste of Asia – Alexandria, Virginia
Taste of Asia – Asheboro, North Carolina
Tasty Doux Bakery – Kent, Washington
Tender Green Chinese Kitchen – Vancouver, Washington
Teriyaki Plus – Shoreline, Washington
Thai Pastry – Chicago, Illinois
Thai Zest – Washington, District of Columbia
Thailicious – New York, New York
The Boba Plug – Garland, Texas
The Detour – San Francisco, California
The Granola House – Lihue, Hawaii
The Oven Pizzeria – Seaside, California
Time Bistro – Seattle, Washington
Traveler’s Alehouse – Fairhaven, Massachusetts
Two Little Dumplings – Selkirk, New York
Uncle Clay’s House of Pure Aloha – Honolulu, Hawaii
Uncle Mike’s Place – Chicago, Illinois
Verandah – Houston, Texas
Verzenay Chicago – Chicago, Illinois
Waikiki Gangnam Style – Honolulu, Hawaii
WHIRED Wine – Sacramento, California
White Springs Cafe – Arcadia, California
Wo Hop – New York, New York
Zabb PuTawn – New York, New York

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About National ACE

National ACE serves as a strong advocate for AAPI business interests, promoting positive change that enhances the goals of AAPI entrepreneurs and leaders. With over 100 affiliate chambers and partnerships nationwide, National ACE champions issues that impact the AAPI business community.

About Grubhub

Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.

Grubhub Campus Dining Adds 60+ University Partners Ahead of 2024-2025 School Year

Adoption of innovative solutions like Amazon’s Just Walk Out technology, reusable containers and robot delivery continues to grow

CHICAGO, Aug. 21, 2024 /PRNewswire/ — Grubhub announced today the expansion of its Campus Dining business to more than 60 schools across the country. Grubhub Campus Dining is the higher-ed-focused part of Grubhub’s business that serves college students and directly integrates mobile ordering into campus meal plans. Last year was the strongest yet for Grubhub Campus Dining, and with these new additions, Grubhub now reaches half a million new students and serves a total of more than four and a half million students.

New campus partners include the University of Alabama at Birmingham, the University of Tampa, the University of Missouri, Howard University and Tulane University. With the addition of these campuses, Grubhub now works with more than 360 universities, up 21 percent from last year.

“Coming off of a strong 2023-2024 school year, I’m very proud that we’re continuing to significantly grow our campus footprint and see such strong adoption of our additional services and solutions with our partners,” said Rob DelaCruz, vice president and general manager of Grubhub Campus. “We see further opportunity in the campus space, and we’re proud to play a role in how students and faculty dine. Our technology allows our partners to operate their dining facilities more efficiently by providing them with the ability to get diners through lines faster and provide a broad range of pickup and delivery innovations.”

Automated delivery with robots
Grubhub partners with Cartken, Kiwibot and Starship to provide robot delivery on college campuses and is expanding to nearly a dozen more schools this semester. New additions include the University of Mississippi, Prairie View A&M University, Howard University, the University of New Mexico and the University of Houston.

Robot delivery is currently found on more than 20 campuses—including The Ohio State University, the University of Arizona, the University of Notre Dame and the University of North Dakota—where hundreds of thousands of orders have been delivered via robots to date.

Amazon’s Just Walk Out Technology
Ursinus College, the University of Virginia and Lindenwood University are deploying Amazon’s Just Walk Out technology on campuses this fall. Ahead of last year’s fall semester, Grubhub brought Amazon’s Just Walk Out technology to its campus partners to enhance the dining experience. This technology allows users to shop at campus convenience stores and skip the checkout line. At the same time, payment is automatically deducted from their meal plan, declining account balance, or other linked Grubhub payment methods. Schools that have already adopted this technology include Stevens Institute of Technology, Montclair State University and Loyola University Maryland.

Sustainable dining solutions
Grubhub partners with Topanga.io, a leading reusable packaging management platform, to bring a sustainable dining solution to its campus partners. Through Topanga.io’s ReusePass program, students can select reusable packaging at checkout and have their meals packaged in a reusable container, utilizing Topanga.io’s track-and-trace technology.

Virginia Tech and the State University of New York at New Paltz are deploying this technology this semester. Schools that already use this technology include California Polytechnic State University, San Luis Obispo, The Ohio State University, Colorado State University, Boston University, The University of Delaware and Brandeis University.

Grubhub Campus Dining
With Grubhub Campus Dining, campuses can choose the solution that works best for them—whether it’s mobile integration, on- or off-campus ordering, or both. Students can easily find both on- and off-campus dining options and view their available balance on their campus homepage within the Grubhub mobile app. These solutions help campuses increase the value of their dining services by providing students with more flexibility in how and when they use their dining plans.

And for even greater value, students whose schools are partnered with Grubhub are eligible to receive Grubhub+ Student for free. That means $0 delivery fees and lower service fees on eligible orders, 5 percent back in Grubhub+ credit on off-campus pickup orders, exclusive deals and more. For more information on Grubhub Campus Dining, please visit here.

About Grubhub
Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.

Voices of Grubhub: Reimagining Campus Dining

For this edition, we caught up with Rob DelaCruz, Vice President and General Manager, Campus and Hospitality.

Rob’s team is responsible for Grubhub’s Campus business, which integrates with university dining plans to allow students to use their meal credits on Grubhub. Grubhub Campus also offers its partners innovative solutions like robot delivery and reusable containers to enhance the dining experience.

Rob, you joined Grubhub a little over a year ago. Tell us about your background and how you landed here.
I was drawn to Grubhub because I love food – cooking, dining out, ordering in. All of it! Before joining Grubhub, I was at Google, and spent the majority of my career building media and entertainment businesses. At first glance you may think the media and campus businesses are very different, but the common thread is finding ways to drive successful consumer relationships through intermediaries. So I jumped at the opportunity to join the campus team because it was a new learning opportunity that allowed me to leverage the insights I’ve developed over my career to help drive the next stage of growth.

What was the state of the campus business when you joined, and how has it evolved over the past year?
When I joined, the campus business was growing rapidly but was somewhat isolated from the rest of Grubhub. I call it Grubhub’s best kept secret. Over the past year, we’ve made a concerted effort to highlight its value within the broader organization because we have this platform that’s so unique and differentiates us from the competition. It’s unique when we say we have an integrated relationship with massive schools like Ohio State, Arizona State, and Notre Dame because it highlights the power of our platform to establish relationships with younger diners.

When we talk about the Grubhub merchant ecosystem, everyone’s looking for the next generation of their customer. In our case, the next generation of diners are on college campuses across the country, and we’re excited to begin forming a relationship with them at this stage to build loyalty early on.

Reflecting on your own college dining experience, how does it compare with today’s students?
I went to Johns Hopkins in Baltimore, and the dining experience was quite basic then. I could eat as much as I wanted to, but all of the options were horrible. I remember being so sick of having bad pizza, especially coming from Jersey. I would often find myself just opting for cereal. And as far as tech innovations, the most advanced thing was having my meal balance on my ID card. Fast forward to today, and my son, who is about to attend Wake Forest, has access to a wide variety of on-campus dining options like burrito bowls, brick oven pizza, and even Chick-fil-A. But the evolution of the ordering, pickup and delivery experiences are what really differentiates today’s student dining because it’s convenient and saves students so much time. I’m just looking forward to using my son as a research participant!

In addition to integrating with meal plans, we provide our campus partners a variety of innovative solutions. Can you walk me through our offerings?
Our offerings include mobile ordering, self-service kiosks, off-campus flex (allowing the use of meal plan funds at off-campus restaurants), robot delivery, and automated convenience stores with Amazon’s Just Walk Out technology. We also provide reusable containers and secure locker pickups. The beauty of our platform is that all these technologies are integrated into one unified app, making it easy for students and campuses to manage. And as an added bonus, we also offer Grubhub+ to students, which they retain access to while they attend school.

While mobile ordering is core to how we integrate with university partners, it’s the innovative solutions we offer that allows Grubhub to grow its reach and adoption on campuses. Many campuses are focused on being tech-forward, and they expect these types of innovative solutions so they can stay up to date with the latest offerings.

The 2023-2024 school year was the best year yet for Grubhub Campus. What do you attribute the teams’ success to?
I’d say it comes down to three main things. First, our team is incredibly passionate about what we do. Second, our platform is top-notch. It’s the best in the industry, offering a variety of turnkey solutions and integrating with many third-party providers, which makes it super easy for campuses to use. Lastly, being part of Grubhub gives us unique revenue opportunities. We can price our platform more competitively and generate revenue not just from platform fees, but also from marketplace orders. This combination has helped us win more campus deals and achieve significant growth over the years.

As students head back to campus this fall, what excites you and the team most?
This is our busiest time, similar to e-commerce after Black Friday. We are adding more than 60 new campuses to our portfolio, now supporting more than 360 schools across the country in total. That’s a 21% increase from last year. Our platform success is not just limited to new schools, we’re also deepening our presence on many campuses and expanding our kiosk footprint with over 55 new deployments, and adding over a dozen campuses for robot delivery, reflecting double-digit growth across the board. This is undoubtedly our busiest back to school season, but it’s so exciting to see the market momentum.

How does the campus team align with Grubhub’s overall strategy?
Our goals align with the broader company’s focus on growth. In 2023, our total mobile orders grew 16%, and we expect double digit growth again this year. In addition, Grubhub now reaches half a million new students and serves a total of more than four and a half million students. Our goal is to maintain this double-digit growth trajectory and establish a strong foundation with Grubhub’s next generation of diners.

It sounds like the campus team has great momentum right now. Tell us about the team dynamic and the culture you’re fostering.
As I said, our team is passionate about the campus business, which makes it easy to foster a culture of collaboration and trust. This year, we’ve also improved collaboration with other Grubhub teams, accelerating our growth. For example, we recently partnered with the Merchant Network team. We’ve identified key campuses with the largest growth opportunities, highlighted top restaurants requested by students and even developed a unique campus pitch. This effort boosted merchant win rates around campuses by over 2x and accelerated our campus order growth. Prioritizing impact is a mantra I promote, ensuring we focus on tasks that will have the most significant results for Grubhub.

New Grubhub Data Reveals the No-Fail Gift for Expectant Moms

‘Tis the Season for Births – and Grubhub

Forget sparkling push presents that break the bank. While partners, family, and friends figure out how best to celebrate the arrival of a new baby, new data from Grubhub finds that food is top of mind for most new moms.

Forty weeks of pregnancy involves endless preparation and eager anticipation. This period often comes with numerous “nos” for expecting moms – and that can include food. For the better part of one year, expecting moms navigate a range of restrictions, including what they should or maybe shouldn’t eat for a healthy pregnancy.

August happens to be peak delivery month in the U.S. and Grubhub found that the first meal post-delivery is a huge priority for expectant moms. In fact, it’s such an integral part of the pregnancy journey that 75% of moms consider their postpartum meal as part of their birth plan. Some moms even decide on what they’re going to eat before they choose their child’s name.

If you’re thinking about how best to support or congratulate the new mom in your life, arm yourself with these insights (and a gift card!) from Grubhub.

How to Make THE Meal Matter
Listen up, partners: Whether it’s deli meats, sushi, soft cheeses, caffeine, or the like, new moms are excited to eat. But it’s not just any meal. Expectant moms are more than twice as likely (61%) to prefer a delivery from their favorite restaurant as they are to want a home-cooked meal (25%) or hospital food (14%).

If you’re still thinking of getting them that diamond push present, by all means, go for it, but maybe get them a Grubhub delivery first.

Moms Want Deli-Delivery
Sushi boats are all the rage, but it turns out moms are craving their deli meats more.

Moms are salivating for cold cuts, with the majority (31%) of moms listing it as their planned post-delivery meal. Sushi came in close second (29%), so when in doubt, get her both.

Nosh Before Names
Name trends come and go, but apparently, food preferences don’t. While weird pregnancy cravings are notorious, nearly half (46%) of moms are sure about what they want to eat post-birth within the first two trimesters.

For some, picking their baby’s name can be trickier than navigating cravings. For moms in the third trimester, more decided what they wanted to eat for their first post-delivery meal (34%) before they had even decided on their child’s name (18%).

Groceries are a Gold Mine
Adulting is real, even when it comes to receiving gifts. According to the data, nearly 40% of current mothers would rather receive a week’s worth of food or grocery deliveries as a post-delivery gift from their friends, even more than diapers (22%) or onesies/clothing (12%)!

Wondering if your presence will be helpful? Give the gift of Grubhub instead – some moms (10%) claim that their restaurant/ grocery/ convenience store delivery driver was more helpful during the post-delivery time frame than their in-laws (2%).

Grubhub Celebrates New Moms with Special Delivery
To celebrate new moms with what they want most – the meal of their dreams – new or expectant moms can visit GrubhubSpecialDelivery.com every Wednesday in August to claim $20 towards their very own Special Delivery, while supplies last and applicable on orders of $20+.*

Beyond sponsoring the post-delivery meal, Grubhub is also giving a free year of Grubhub+ to moms who receive a Special Delivery promo – offering $0 delivery fees and lower service fees on eligible orders, 5% credit back on pickup orders, exclusive offers, and more.** Restocking diapers and wipes never was easier.

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About Special Delivery
Special Delivery is a part of Grubhub’s ongoing efforts to deliver memorable offerings to customers nationwide, making moments more joyful through food. The offer is available in all locations across the U.S. where Grubhub operates, while supplies last. To learn more and claim your Special Delivery, visit GrubhubSpecialDelivery.com or follow Grubhub on X, Instagram, Facebook, or TikTok.

Citation:
Grubhub surveyed 1,000 current and expectant U.S. mothers via Dynata from May 21st through June 5th, 2024, with a margin of error of +/- 3%.

Terms & Conditions
*Limited supply (expect high demand). 1,000 promotion codes will be distributed on a first come, first served basis at 12:00p ET on each of July 31, August 7, August 14, August 21 and August 28, 2024. Visit GrubhubSpecialDelivery.com and follow directions to claim a promotion code. Discount of $20 will apply to one order with an order subtotal of $20+ only. Customer remains responsible for all taxes, fees and tips. For full offer terms, see: here.

**Offer not available for current Grubhub+ users. Grubhub+ benefits applicable only on eligible orders. Additional fees (including service fees) may apply and vary on orders. Your Grubhub+ trial membership will not automatically convert into a paid membership. For full offer terms, see here.

Improving the User Experience with New Features

By: Kiran Chandran, Vice President, Consumer Product

From the moment a user opens the Grubhub app to look for their next meal, their experience matters from start to finish. That’s why we’ve added new features that improve every aspect of the user journey — from helping find the perfect restaurant to showing what credits are available in a user’s digital wallet, offering faster delivery, improving order tracking and more.

Homepage Personalization
We now have a selection of more than 30 personalized recommendation carousels on our homepage so that every user can find what they’re looking for. Examples of carousels include merchants with ETAs of 30 minutes or less, merchants from a user’s favorite cuisine, items similar to the user’s most ordered item, new nearby merchants; convenience, grocery and more; national brands; and others.

To show the most relevant content for users, we use historical click-through and conversion rates to select which carousels a user sees. We consider whether the user is new or returning, time of day, day of the week, and location. For return users, we show recommendations that factor in their past order history, such as similar merchants to their most recent orders. This improved homepage personalization allows us to display the most relevant recommendations for each user, which increases the likelihood they place an order in that moment and the future.

Wallet
Users can have multiple forms of credit tied to their account (such as gift cards, Care concessions, Grubhub+ credit, and a line of credit), which can make it hard to keep track. To
better display a user’s credits, we’ve created Wallet, an informational component that shows how much and what types of credits a user has.

Wallet is accessible on the Grubhub homepage, ensuring users can view all their credits before placing an order. Since launching this feature, we’ve seen higher utilization across all credit types.

Add-On Recommendations at Checkout
With our new cross-sell placement feature, users can finalize their carts with ease. We know from user feedback that they appreciate menu item recommendations that inspire and encourage them to try new things. With our new ‘You might also like’ suggestions on the cart screen, users are shown recommended items while confirming their order details. Whether it’s a forgotten dipping sauce for nuggets, adding fries to a burger, or trying a new side, no item is left behind with this feature.

Priority Delivery
With their main items and any add-ons now in their cart, users are ready to check out and select their delivery method. We know our users value speed and convenience, and we’re excited to double down on both by offering Priority Delivery. Priority Delivery is a new feature that allows users to receive orders delivered by Grubhub’s network of couriers faster. At checkout when available, users can select Priority Delivery for $2.49 and take advantage of the faster ETA than standard delivery.

For Grubhub+ members, we offer Priority Delivery at a lower cost on eligible orders, allowing members to benefit from additional savings. For a limited time, Grubhub+ members can try Priority Delivery at no extra cost. Availability depends on a user’s location and Grubhub delivery supply in a given market.

Live Activity Tracking
Once a user places their order, the natural urge to refresh their phone to see their order status kicks in. To make it easier for users to know where their order is in the delivery process, we’ve added Live Activity Tracking for iOS. Live Activity Tracking allows users to stay updated on their order status and ETA directly from their home and lock screens. Previously, users would have to wait for a push notification or click into the Grubhub app.

Self-Service Order Not Received
Our priority is to have every order completed without incident, but when things don’t go as planned, we do our best to make things right. With the Self-Service Order Not Received feature, users can automatically report and resolve issues by visiting Grubhub’s ‘Help’ page. Without having to talk to an agent, users can request re-delivery of their order with no fees or a full refund back to their account. By automating this process, users have a better Care experience, which increases the likelihood they place future orders.

“With the speed that technology and user expectations change today, advancements that keep Grubhub ahead of the curve and strengthen the user experience are crucial. We’re proud to keep improving our product with new features that make ordering food easier, faster and more enjoyable for everyone.”

— Kiran Chandran, Vice President, Consumer Product

Stay tuned as we continue to make updates throughout the year!

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