News Tag: Corporate

Voices of Grubhub: Brian Ryu, VP of Growth, on Empowering Teams and Approaching Risk

To showcase different perspectives and give an inside look into Grubhub, we’re spotlighting leaders across the organization. This month, we caught up with Brian Ryu, VP of Growth.

The Growth team plays a crucial role in Grubhub’s success— driving customer acquisition, retention, and loyalty while managing everything from performance marketing and CRM to pricing strategy, consumer insights, and brand development.

A quick round to get to know Brian: 

  • Favorite Grubhub order: My kids love Chick-fil-A hash browns, so if you look at my order history, that takes the cake. But if I’m ordering for the whole family, we love Kiin Imm Thai.
  • A favorite read: “Ego Free Leadership” by Brandon Black and Shane Hughes. It changed my approach to career management and workplace relationships.
  • Weekend ritual: It’s pretty simple! I have two kids and love being able to spend time outdoors with them riding bikes, exploring parks, and spending quality time with friends.
  • If not this career, then what? Engineering. That’s actually what I studied in undergrad and would love to be able to build things with my hands.
  • Go-to productivity hack: I’m loving Gemini – especially for summarizing meeting notes, catching up on long email threads, and speeding up technical tasks like writing SQL.
  • An average work day: I tend to have a lot of meetings throughout the day which requires me to switch topics a lot. To help stay focused, I set aside quiet time each morning to figure out the top one to three decisions I need to make that day. 
  • An average weekend day: It’s all about family. We do our best to protect that time and our family strives to spend as much of it as we can distraction-free with our kids.

While you’re working in marketing now, your background is in financial services which a lot of folks might not know. Can you tell us about your career progression and how you ended up at Grubhub?

I started at Capital One straight out of college as a business analyst but did more than just the analysis. Something I took away from that job was the importance of having an ownership mentality and thinking through business problems end-to-end. For example, after developing program recommendations, I partnered with people across the organization, including operations, marketing, legal, data science, and more. I also spent time at the call centers listening to customer concerns that were related to the work I was doing. After a few years there, I went to business school and then into consulting at PwC. I jumped around a few different disciplines there that taught me a lot about client relationship management and becoming more comfortable navigating less familiar environments. 

I then went back to Capital One where I shifted over to performance marketing. This move wasn’t necessarily planned, however, I will forever be grateful for the folks that were willing to take a chance with me despite my lack of experience in marketing. I loved the problem sets and have been in a marketing role ever since.

I ended up at Grubhub for the opportunity to work somewhere scrappy and dynamic and with the scope that brought all of my prior experiences together. I was also excited to be in a role that allowed me to be even closer to the end consumer. I felt like it’d be exciting to work on something that you feel every single day. I was already ordering food delivery on my side. And funny enough, I actually started my food delivery journey with Seamless years ago when I lived in New York City. 

Growth covers a lot of ground — could you share more about what falls under that umbrella?

When people think of “Growth,” they might think of marketing first – but our team covers significantly more ground. Under the Growth umbrella, there are three core pillars:

  1. Diner Growth. My team leads this area and is responsible for areas including Upper Funnel Media, Performance Marketing, CRM, Pricing Key Cities Strategy, Acquisition and Retention Analytics.
  2. Loyalty and Marketing. This team drives the business across four primary pillars: (1) our Loyalty program, notably Grubhub+, to attract, convert, and retain our valued customers – including significant partnerships like with Amazon, American Express, Yelp and Lyft; (2) supporting B2B2C – Corporate, Campus, Merchant, and Driver – to nurture, acquire, and retain relationships across all facets of our business; (3) B2C Merchant Marketing; and (4) Diner Product Marketing.
  3. Brand & Creative. Our Brand team is responsible for Brand Insights & Strategy, Brand Execution & Campaigns, as well as Creative Development which includes functions like Design, Copy, and Creative Operations and Production

Is there one project/initiative your team is focused on that you’re particularly excited about?

If I had to pick one, it would be the Seamless relaunch. It has maintained a strong brand in New York with a loyal customer base going back to the fact that it was one of the very first delivery apps, homegrown in New York. I’m excited to bring that sense of innovation and positivity back with newer customers who may not be as familiar with the brand, especially with all of the standout, value-driving campaigns we have for the top-tier restaurants in the NY Metro area.

What does success look like for your function?

At the highest level, it’s driving a step change in order growth, which breaks down into three focus areas:

  1. Acquisition: Effectively using our media channels to deploy compelling messages, brand assets, and value props that showcase compelling reasons for prospects to explore our product and discover great restaurant, grocery, and convenience delivery experiences.
  2. Loyalty: Partnering with our Loyalty team to develop differentiated programs and nurturing strategies to help our valued customers experience the Grubhub+ membership. The goal is to drive stickiness through delivering meaningful everyday value.
  3. Retention: We aim to make it easy for all of our customers—Grubhub+ members or not—to discover great local merchants and find value, so we become their first choice for on-demand delivery. The Growth team drives this through various customer engagement efforts like emails, push notifications, in-app messaging,  promotional partnerships, and loyalty benefits like setting up events where customers can earn credits for repeat orders.

What’s the best piece of advice you’ve ever gotten, and how has it stuck with you as a leader?

Lead through asking questions. When problem-solving or taking on complex challenges, it’s important to start by building a common understanding across teams, and asking questions helps you do that across an organization and builds trust. On a different dimension, it also supports developing talent within your teams. Asking questions rather than immediately prescribing solutions encourages others to think more independently and build grounded recommendations. Most importantly, it drives a sense of ownership and responsibility over their area.

How do you work to help your team stay creative and come up with new ideas—especially in a fast-moving environment?

  1. Even when things are changing rapidly around you, find the elements that remain consistent so you have an anchor to true back to amid change. 
  2. Maintain a consistent problem-solving mindset in a fast-moving environment. When things are constantly changing around you, it can be hard to pivot and change your mind. You almost have to be clinical and disciplined about it to say, okay, the business is moving here. If I want to move with it, what do I need to do even if that means walking away from work I’ve already completed?
  3. Be comfortable with some risk-taking. Don’t be so afraid to be wrong on certain things. Sometimes the greatest ideas come from trying new things, even when it makes you uncomfortable. You might fail five times, but if you find one idea that’s great, it can completely change the course that you’re on. Most decisions are not irreversible.

What’s something you’ve changed your mind about as a leader over the years?

My approach to risk-taking. Earlier on in my career, I would often encourage many of the agile principles like, “fail fast, learn fast.” I do believe I did a reasonable job eliciting that on my team, but I didn’t hold myself to the same bar since I wanted to have a high “win rate.”

This cautious, incremental approach only led to incremental results. It was challenging to find those breakthrough results since I was too afraid to go further. I had the fortune of having a manager push me out of my comfort zone. I started running more initiatives in parallel—making some bigger bets and moving faster to invest in encouraging tactics. I felt uncomfortable, and half the initiatives I tested during this period failed. But through that, there were a couple of breakthrough successes that led the business area to by 2-3x growth.

Final question: If you could have any other job in the company for a day, what would it be and why?

I think it would be interesting to work on the Merchant Network team and be out in the field. I know I would learn so much by being able to be face-to-face with the merchants that we serve.

I’ve been an analyst and in data-driven roles throughout my career but know through repeated experiences that the numbers don’t always tell you the whole story. Directly interacting with the customers you serve, whether it’s the merchants, the diner, drivers, or whoever else it may be, provide the color to reshape your work to directly meet their needs and solve their problems by understanding the real on the ground and how they perceive you.

Seamless is back with more restaurant deals, low fees every day, and a look and feel designed for New Yorkers

Grubhub to continue as our national brand with a refreshed visual identity in the coming months

Over the last two decades, Grubhub has grown from the original food delivery startup to an established player — starting as grubHub.com in 2004, merging with Seamless in 2013, reaching national scale with our delivery services in 2016, and joining with a leading global food delivery company in 2021. Our wordmark, typeface, and color palette have continually evolved in line with important moments in our history.

Grubhub has transformed its value proposition during the last few years. We’ve expanded selection for customers by adding 90,000 new merchants to Grubhub in the last 18 months, including more convenience store and grocery options. We’ve also lowered fees and enhanced membership benefits with our Grubhub+ loyalty program and Amazon Prime collaboration. A few years ago we were on the decline, and today we are profitable and growing.

As part of this transformation and our next chapter within Wonder, we are relaunching Seamless in New York City today and unveiling brand updates for Grubhub across the country in the coming months.

Seamless is Still How New York Eats

Seamless was founded in New York City in 1999 by two lawyers who wanted a better way to order food to the office than using paper menus and calling nearby restaurants for delivery. Seamless originated the food delivery industry in the city and became synonymous with How New York Eats by consistently speaking to and delivering on the nuances of living in the city that only New Yorkers could appreciate. This audience-centric approach made it such a loved brand.

Grubhub and Seamless merged in 2013, and we took steps to bring Grubhub’s visual identity to Seamless in 2021, but New Yorkers remained loyal to Seamless. We completed a full brand audit when Grubhub joined with Wonder and found that there continues to be unwavering brand preference for Seamless in New York City, bolstered by our long history serving city residents and the strength of our corporate ordering business. In a time when the food delivery category has become more commoditized, there is clear value in the Seamless brand in New York City.

While Grubhub will remain our national brand, we’re bringing Seamless back to the forefront in New York City, teaming up with NYC-based creative collective Forsman & Bodenfors to reclaim our position as the city’s go-to for food delivery.

Customers who open Seamless starting today will notice a new look and feel that is designed for New Yorkers and differentiated from Grubhub. We’re delivering on the intricacies of How New York Eats with zero fees from the best of New York’s food scene and low fees every day across our merchant network. And to celebrate that Seamless is back, we’re dropping epic doorbusters each week from some of the most iconic restaurants across the city, including Di Fara Pizza, Han Dynasty, Thai Villa, Adel’s Famous Halal Food, and Katz’s Delicatessen.


Updating our Grubhub Visual Identity 

Although we are providing a dedicated experience for customers in New York City with the relaunch of Seamless, Grubhub will continue as our national brand connecting customers across the country with their favorite local merchants. We will update our Grubhub visual identity in the coming months, creating a connection for our customers that feels both familiar and refreshingly new.

Many elements that customers recognize as Grubhub will continue, with bolder colors, an evolved wordmark and an updated typeface. A refined color palette will complement and strengthen our new shade of orange, making it more vibrant and an easy match to the food imagery on our marketplace. Our refreshed wordmark will move away from the house with the fork and knife icon, but will nonetheless create a sense of familiarity for customers while still standing apart from other food delivery players.

These exciting updates to Grubhub and Seamless mark a pivotal time in our journey. We’ve added more merchants, expanded into grocery and convenience, lowered our fees, and improved our loyalty program — all resulting in customers ordering more frequently than ever before. And by refreshing our visual identity for customers nationwide and driving a unique value proposition for New Yorkers, we’re well positioned for our future as a part of Wonder.

Improving the User Experience with New Features

By: Kiran Chandran, Vice President, Consumer Product

From the moment a user opens the Grubhub app to look for their next meal, their experience matters from start to finish. That’s why we’ve added new features that improve every aspect of the user journey — from helping find the perfect restaurant to showing what credits are available in a user’s digital wallet, offering faster delivery, improving order tracking and more.

Homepage Personalization
We now have a selection of more than 30 personalized recommendation carousels on our homepage so that every user can find what they’re looking for. Examples of carousels include merchants with ETAs of 30 minutes or less, merchants from a user’s favorite cuisine, items similar to the user’s most ordered item, new nearby merchants; convenience, grocery and more; national brands; and others.

To show the most relevant content for users, we use historical click-through and conversion rates to select which carousels a user sees. We consider whether the user is new or returning, time of day, day of the week, and location. For return users, we show recommendations that factor in their past order history, such as similar merchants to their most recent orders. This improved homepage personalization allows us to display the most relevant recommendations for each user, which increases the likelihood they place an order in that moment and the future.

Wallet
Users can have multiple forms of credit tied to their account (such as gift cards, Care concessions, Grubhub+ credit, and a line of credit), which can make it hard to keep track. To
better display a user’s credits, we’ve created Wallet, an informational component that shows how much and what types of credits a user has.

Wallet is accessible on the Grubhub homepage, ensuring users can view all their credits before placing an order. Since launching this feature, we’ve seen higher utilization across all credit types.

Add-On Recommendations at Checkout
With our new cross-sell placement feature, users can finalize their carts with ease. We know from user feedback that they appreciate menu item recommendations that inspire and encourage them to try new things. With our new ‘You might also like’ suggestions on the cart screen, users are shown recommended items while confirming their order details. Whether it’s a forgotten dipping sauce for nuggets, adding fries to a burger, or trying a new side, no item is left behind with this feature.

Priority Delivery
With their main items and any add-ons now in their cart, users are ready to check out and select their delivery method. We know our users value speed and convenience, and we’re excited to double down on both by offering Priority Delivery. Priority Delivery is a new feature that allows users to receive orders delivered by Grubhub’s network of couriers faster. At checkout when available, users can select Priority Delivery for $2.49 and take advantage of the faster ETA than standard delivery.

For Grubhub+ members, we offer Priority Delivery at a lower cost on eligible orders, allowing members to benefit from additional savings. For a limited time, Grubhub+ members can try Priority Delivery at no extra cost. Availability depends on a user’s location and Grubhub delivery supply in a given market.

Live Activity Tracking
Once a user places their order, the natural urge to refresh their phone to see their order status kicks in. To make it easier for users to know where their order is in the delivery process, we’ve added Live Activity Tracking for iOS. Live Activity Tracking allows users to stay updated on their order status and ETA directly from their home and lock screens. Previously, users would have to wait for a push notification or click into the Grubhub app.

Self-Service Order Not Received
Our priority is to have every order completed without incident, but when things don’t go as planned, we do our best to make things right. With the Self-Service Order Not Received feature, users can automatically report and resolve issues by visiting Grubhub’s ‘Help’ page. Without having to talk to an agent, users can request re-delivery of their order with no fees or a full refund back to their account. By automating this process, users have a better Care experience, which increases the likelihood they place future orders.

“With the speed that technology and user expectations change today, advancements that keep Grubhub ahead of the curve and strengthen the user experience are crucial. We’re proud to keep improving our product with new features that make ordering food easier, faster and more enjoyable for everyone.”

— Kiran Chandran, Vice President, Consumer Product

Stay tuned as we continue to make updates throughout the year!

Grubhub Celebrates 20th Anniversary in Hometown Chicago and Across the Country

Marking 20 years of opening doors for merchants and customers, Grubhub is celebrating with a series of epic deals, giveback programs, and community events.

CHICAGO, July 17, 2024 – Since Grubhub opened its doors in Chicago in 2004, it has helped restaurants across the country open their doors to new diners and empowered diners to explore new cuisines. As Grubhub celebrates its 20th anniversary, the milestone is marked by honoring the 375,000 merchants, 200,000 delivery partners, and 2,400 employees that helped the business serve nearly 100 million customers over the past two decades.

To kick off anniversary festivities, Grubhub is launching a 2-week event, 20 Years of Deals, providing customers some of the best offers yet. Starting today until July 30, Grubhub customers can indulge in exclusive high-value offers featuring 20,000 FREE items* from some of the most-loved national restaurants such as Taco Bell, Wendy’s, Panera, Pizza Hut, Popeyes, and McDonald’s. Adding to the party, several other restaurants and convenience stores will offer up to 20 percent off of orders. 

20 Years of Deals

Below are some of the most exciting deals, with more offers available to Grubhub customers. Visit about.grubhub.com/opening-doors to see full terms and conditions and offers.

  • Taco Bell (July 17) – 20K Free Cantina Chicken Quesadillas on orders $20+
  • Wendy’s (July 19) – 20K Free 10 PC Nuggets on orders $20+
  • Panera (July 21) – 20K Free Mac & Cheeses on orders $25+
  • Pizza Hut (July 24) – 20K Free 6″ Personal Pan Pizzas on orders $25+
  • Popeyes (July 26) – 20K Free Chicken Sandwiches on orders $20+
  • McDonald’s (July 28) – 20K Free Big Macs on orders $15+

“Grubhub started 20 years ago as a business that helped restaurants digitize their menus to reach more diners online. Today, we help millions of customers get whatever they want, whenever they want it, delivered right to their doorstep,” said Howard Migdal, chief executive officer, Grubhub. “This year, we’re not just celebrating this milestone by recognizing what we have accomplished but we’re also showing our gratitude to the people who made it possible – our merchant partners, couriers, diners, and employees – and looking ahead to the exciting things to come in Grubhub’s future.”

Over the next several months, Grubhub will keep the festivities going with a variety of activities – big and small – to continue saying thank you to its merchant and delivery partners, customers, and employees. Keep an eye out for… 

  • Chicago City Council Resolution: In July, the Chicago City Council is expected to honor Grubhub with a resolution, recognizing its significant contribution to the local economy and role in shaping the food delivery industry. 
  • Driver Community Grant Program: In August, Grubhub will launch a new grant program, made possible by the Grubhub Community Fund, to help top delivery partners support the nonprofits that contribute positively to their communities. 
  • Chicago Food Fest: In September, Grubhub will host a food festival at Chicago’s Daley Plaza to celebrate the small business restaurants that make up the company’s hometown food scene – while also treating customers to a free lunch experience.
  • Employee Giving Campaign: This fall, Grubhub will engage employees in giving to nonprofits that align with the company’s impact focus areas – helping close the hunger gap, creating more opportunities for people in the hospitality industry, and supporting independent restaurants – an initiative made possible by the Grubhub Community Fund.

For the remainder of 2024, Grubhub plans to continue sharing details about its celebration of 20 years of opening doors, and how everyone can join the party. 

About Grubhub
Grubhub opened its doors in Chicago in 2004, founded on the belief that it could create opportunities for local businesses to grow by connecting food from the best restaurants with the people who love it most. Over the past two decades, Grubhub has supported two billion orders and served nearly 100 million consumers while providing delivery partners with opportunities to earn. Today, Grubhub is a part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), featuring 375,000 restaurant, convenience, and grocery merchants in over 4,000 U.S. cities.

*Terms and conditions apply to all offers. Additional fees (including service fees) apply to orders. Limited quantities (expect high demand), available while supplies last. See lp.grubhub.com/20thlegal for full offer terms. For more information on our 20th anniversary celebrations, visit about.grubhub.com/opening-doors. 

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Voices of Grubhub: Grubhub Corporate Accounts Continues to Set Industry Standard

To showcase different perspectives and give an inside look into Grubhub, we’re spotlighting leaders across the organization. For this edition, we caught up with Jeff Mirmelstein, Vice President of Corporate Accounts, to share some background on our corporate accounts function.

Building best-in-class products and services for campus and corporate clients is one of Grubhub’s focuses for the year. Our corporate accounts team partners with thousands of businesses across the country that use Grubhub to feed employees for company-wide lunches, team celebrations, virtual meetings, and everything in between.

The last few years have been interesting for the delivery industry, especially for corporate accounts. Tell us what the horizon has been like pre-COVID to post-COVID. 

COVID had an inverse impact on our team compared to the rest of Grubhub. Pre-COVID, most of our Corporate Accounts business was focused on in-office dining, including catering, scheduled team orders, or even late-night, weekend, and overtime meals. When people stopped going into offices, it was no surprise that our business initially declined. 

Interestingly, but also not surprisingly, COVID also presented a slew of different and unique use cases to serve clients and their employees in their homes, with things like team celebrations, webinars, virtual meetings, and virtual town halls. As people started to return to the office and we were able to leverage the use cases we built during COVID, our business rebounded and quickly returned to growth. While a large portion of our in-office business was paused in early 2020 due to Covid, we’ve more than rebounded. We’re now much larger than we were before the pandemic as we service clients’ in-office and at-home use cases.

Beyond COVID, you’ve seen the competitive landscape shift in corporate accounts as more players have entered the space. As a result, what has your team done differently? 

Over the last few years, we’ve seen new players aggressively enter the corporate accounts space. Our focus is always going to be solidifying Grubhub as the best meal perks provider for clients. It’s that simple. Companies need dedicated tools and services to meet their demands, and we’re constantly making updates and adding new features. We’ve increased our focus on Fortune 1000 companies and how we can be the best service provider to those large, sophisticated organizations. Our institutional knowledge of serving corporate accounts since 1999 has given us a significant advantage, so we know what they want and need to serve them best. 

Additionally, in the last few years, we’ve introduced a self-service product, allowing medium and small organizations to quickly sign up for a corporate account and start placing orders the same day. This frees up the enterprise team to spend more time building relationships with prospective clients and makes the onboarding process clearer and quicker for our SMB clients.

What are the key priorities your team is going after in 2024? 

Loyalty will continue to be a big one for us. We have our loyalty subscription program, Grubhub+, and we’re thinking through new ways about how it could be a complementary benefit for our Corporate clients.  

And as I mentioned earlier, we’re focused on maintaining our position as the platform of choice for businesses of all sizes. This includes large, complex accounts that require a more granular look into how their organization is spending, to a small, single-digit person office for their weekly lunches.

For more information on Grubhub Corporate Accounts, please visit here.

‘Tis the Season for Holiday Parties, but Corporate Clients are Concerned About Participation

It’s that time of the year when companies start planning their holiday celebrations. While festivities took a hiatus during COVID, we’ve seen things return to normal over the last two years, specifically when it comes to the annual holiday party (they’re back!). To get a sense of how companies plan to celebrate this year, we surveyed our corporate clients to learn what’s top of mind for them when it comes to planning a celebration, and to our surprise, it wasn’t the location, theme or entertainment that topped the chart; it’s whether employees will join in the celebrations. As companies continue to identify avenues to foster collaboration and a fun culture, it looks like engagement is an area that will continue to be a priority.

Nearly 40% of clients have expressed concern about employees’ lack of enthusiasm and participation. The fact that almost 70% of clients have returned to the office, whether through a hybrid model or full-time, prompts the question of whether this signals employee burnout and a declining interest in company events during their free time. And according to research, there’s been a decline in employee engagement over the years, with just 32% of U.S. employees reporting they are engaged with their organization, and 18% reporting that they are actively disengaged.  With 50% of employees feeling neither actively engaged or disengaged, companies have a massive opportunity to positively influence and improve how those individuals engage with the company instead of leaving them at risk of slipping to disengaged or remaining neutral. 

As companies continue to identify avenues to foster collaboration and culture, finding ways to build more engagement is no doubt a clear priority. For a deeper look at how companies are approaching celebrations this year, including where they plan to celebrate, how they are budgeting, and more, check out the blog from Jeff Mirmelstein, vice president and general manager of Grubhub Corporate Accounts. 

*Data points are based on an internal survey of Grubhub Corporate clients (2023)

Grubhub Relaunches its Loyalty Subscription Program, Grubhub+

Reimagined program delivers new features and added savings tailored to meet member needs 

CHICAGO, July 25, 2023 /PRNewswire/ — Grubhub is doubling down on savings, rewards and unique experiences for diners with the relaunch of Grubhub+, its loyalty subscription program that gives members access to unlimited $0 delivery fees on eligible restaurant and convenience orders over $12.

New benefits available on eligible orders by members include lower service fees and a 5 percent credit back on pickup orders. Members will still receive unlimited $0 delivery fees on orders over $12, donation matching on Grubhub+ orders and member-only offers from restaurant and convenience partners. With these new benefits, members can get an additional average monthly savings of 20 percent.*

Expected in the coming months, members will receive additional benefits that will help them celebrate some of life’s most joyful moments, including milestone rewards, month-long member savings and new Grubhub+ offers including the Fuel Rewards program at Shell. Through this new collaboration, Grubhub+ members will receive Gold Status in the Fuel Rewards program at Shell, saving them 5 cents per gallon on every fill-up when they sign up or link to their Fuel Rewards account.

“We continually gather feedback from our diners, and they’ve told us they want more value, recognition and elevated service from their subscription programs. That’s exactly what we’ve offered with the relaunch of Grubhub+,” said Launika Raykar, vice president, loyalty, customer engagement and partnerships at Grubhub. “Reinforcing our commitment to addressing diner feedback in all facets of our business, we took the best features from the original Grubhub+ program and our previous pilot programs to drive measurable value and tangible savings for members.”

As a valuable and growing diner segment, Grubhub+ members order more frequently and have significantly better retention than non-members. They are also highly engaged — using their membership and $0 delivery fees to order more than just restaurant meals, including convenience items. This behavior benefits the Grubhub marketplace more broadly since merchants receive more orders and delivery partners have more opportunities to earn.

In addition to Grubhub’s new Fuel Rewards offer, Grubhub works with a number of leading brands, including Amazon Prime, Bank of America and Lyft to provide Grubhub+ to offer additional value to their customers — bringing more benefits to their existing membership programs. To stay up to date on the latest with Grubhub+, visit here.

About Grubhub
Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features more than 365,000 restaurant partners in over 4,000 U.S. cities.

*Benefits apply on eligible orders only. Additional fees may apply. Grubhub+ is an automatically renewing membership service requiring recurring payments at the then-current rate (currently $9.99/mo) plus tax until canceled. For more details and terms, visit grubhub.com/plus. Average monthly savings is based on estimated average monthly savings with new benefits. Individual member savings may vary based on location and purchasing activity, among other factors.

Grubhub Corporate Accounts Launches Dedicated Solution for Tax Exempt Clients

The automated tax exempt solution streamlines food ordering and account management by automatically removing taxes on eligible orders

Grubhub Corporate Accounts, the industry’s most flexible meal perk platform, announced today its automated, tax exempt solution that removes taxes from non-profit and tax exempt eligible organizations’ invoices and order totals at checkout.

The automated tool further solidifies Grubhub Corporate Accounts as the industry’s most robust  platform, offering the most solutions with the largest restaurant supply for catering and individual ordering. Grubhub Corporate Accounts previously offered a manual tax exempt feature for eligible clients, including companies within the education, non-profit, healthcare and government sectors. The automated solution is a simpler way to ensure taxes are immediately excluded from orders, and clients can choose from a weekly, biweekly or monthly invoicing schedule.

“We heard from our tax exempt clients that they were looking for us to more seamlessly meet their specialized food ordering needs,” said Jeff Mirmelstein, vice president and general manager of corporate accounts at Grubhub. “Now, admins can manage all invoices, tax exempt certificates, exemption statuses and meal orders in the online Grubhub Corporate Accounts administrative portal, saving them both time and money.”

Example illustration

For more information on Grubhub Corporate Accounts, please visit corporate.grubhub.com.

Street Cred Capital and Grubhub Partner to Launch Incentive Program for Mobile Carrier Employees

The Meals for Deals program incentivizes retail associates using Street Cred Capital’s lending tools by offering Grubhub meal credits

DENVER, Colo. and CHICAGO, June 02, 2022 (GLOBE NEWSWIRE) — Street Cred Capital, a fintech leader providing fast, fair and simple lending solutions tailored for the mobile industry, today announced a strategic partnership with Grubhub Corporate Accounts, the industry’s most flexible meal perks platform. The Meals for Deals partnership creates a universal incentive program for mobile carriers and merchants to reward sales performance. When an employee reaches a predetermined sales goal, they will receive meal credits to use and order on Grubhub’s Marketplace, featuring more than 320,000 restaurants in 4,000 cities.

Street Cred Capital will work with mobile carriers and merchants to collect monthly sales data reports and provide a tiered reward list to incentivize top stores and employees for reaching monthly sales goals. Using the data collected, Street Cred Capital will issue Grubhub meal credits to employees who reach those tiers on a monthly basis and Grubhub-catered lunches to top-selling stores so they can celebrate their performance as a team. Building on the traditional Grubhub Corporate Accounts offering where corporate clients are able to provide their employees with a daily or weekly stipend through a line of credit, the Meals for Deals program is a fun and exciting way for companies to reward employees for performance.

“At Street Cred, our first priority is to enable partner success via innovative mobile-centric tools that increase sales performance and deliver high customer satisfaction,” said Clint Fayling, CEO and founder of Street Cred Capital. “This first-of-its-kind partnership combines the unlikely combination of finance and food delivery, with a net result of rewarding employees that strive to provide the best customer experience.”

The rewards program provides myriad benefits to both merchants and employees, including:

  • Full-service account management, customer service.
  • No mobile carrier/merchant integration, implementation or management needed.
  • Zero merchant costs or fees.
  • Rewards delivered directly to each employee.
  • Monthly reporting and newsletter to identify top sales performers.
  • An effective employee incentive and retention tool.

“We know just how important food is to people; not only as a morale booster, but as an incentive for strong performance,” said Jeff Mirmelstein, vice president and general manager of corporate accounts at Grubhub. “It’s extremely validating to see companies like Street Cred Capital implement programs like this and see the value it provides employees.”

The Meals for Deals program will begin with an initial pilot of 100 stores before rolling out to all qualified Street Cred mobile carriers and merchants later this year. This program is just one of many ways Street Cred Capital provides the mobile industry with an unprecedented set of mobile-centric tools to enable a highly trusted, best-in-class payment option. For more information about Street Cred Capital’s first-of-its-kind program tailored for the mobile industry, visit streetcredcapital.com.

About Street Cred Capital

Street Cred Capital delivers the best-in-class lending program tailored for the mobile industry — and its customers. A Colorado-based leader in fintech, Street Cred provides fast and affordable lending solutions that empower mobile device carriers and retailers to grow their businesses. By delivering a configurable off-the-shelf lending program that connects consumers to several industry-leading lenders with a variety of financing options, Street Cred eliminates poor customer qualification experiences, low approval rates and high interest rates associated with current lending solutions while providing unparalleled buying power. To learn more about how Street Cred Capital improves engagement, productivity and profitability for all by providing equitable access to financing, please visit streetcredcapital.com.

About Grubhub

Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), a leading global online food delivery marketplace. Dedicated to connecting more than 32 million diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms and an improved delivery experience. Grubhub features more than 320,000 restaurant partners in over 4,000 U.S. cities.

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Grubhub Launches Pay Card for Corporate Clients to Enhance Order Flexibility and Build Community for Office and Hybrid Workers

Food remains a way that companies drive culture, promote morale and foster connections among employees – in the office and at home

CHICAGO, May 3, 2022 /PRNewswire/ — Grubhub, a leading U.S. food-ordering and delivery marketplace, today announced it will be offering a corporate pay card to help drive orders to local restaurants and increase order flexibility for in-office and at-home employees. The new Grubhub Pay Card will allow employees working for companies that have a Grubhub Corporate Account to order on and off the Grubhub Marketplace with their allocated line of credit, meaning they can use it at any restaurant that takes debit and credit card payment.

With a Grubhub Corporate Account, employers are able to give employees a line of credit to be used to order meals. Employers can set a framework for when employees can use the credit to order. Some may set time or location guidelines for when employees can use the credit, while others give employees a daily or weekly credit they can use wherever they’re working, whether in the office or at home. Now with the pay card, employees have more flexibility with ordering options expanded beyond the Grubhub Marketplace.

“Grubhub is on a mission to connect diners with great, local restaurants – and our new pay card is another tool to do just that,” said Jeff Mirmelstein, vice president and general manager of Corporate Accounts at Grubhub. “This card meets employees wherever they are, whether ordering from their go-to lunch spot on Grubhub, in-person at a local favorite restaurant, or grabbing groceries on the way home from the office. We are excited to help employees connect with one another and with great restaurants.”

With more employees working in a hybrid fashion – especially in rural communities with fewer restaurant options – ordering flexibility has become critical. The Grubhub Pay Card will provide employees with new choices when ordering meals since they aren’t restricted to ordering only to the office or from restaurants on the Grubhub Marketplace.

The pay card builds on Grubhub’s existing Corporate Accounts offering where employers can allocate a line of credit to employees as a perk to drive morale and engagement or be used to cover meals for those that are working late or hosting business meetings. Employers have the ability to add funds, set budget limits and restrictions on purchase categories.

Restaurants on the Grubhub platform are not charged commissions on orders placed in-person with this card, and the pay card complements the company’s ongoing efforts to support restaurants – both on and off its marketplace. Since the start of the pandemic, Grubhub has invested hundreds of millions of dollars to directly support restaurants, including over $130 million in reduced or waived fees to help drive more revenue to businesses when their dining rooms were closed, and has given more than $21 million in grants to thousands of restaurants across the country through its Donate the Change program.

The pay card is expected to be available later this year. For more information on Grubhub Corporate Accounts, please visit corporate.grubhub.com.

About Grubhub

Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), a leading global online food delivery marketplace. Dedicated to connecting more than 32 million diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms and an improved delivery experience. Grubhub features more than 320,000 restaurant partners in over 4,000 U.S. cities.

SOURCE Grubhub Inc.