News Category: Drivers

Grubhub Partners with Incognia to Enhance Platform Security and Improve Customer Experience

Leading Food Delivery Platform Sees Increase in Profitability and Decrease in Care Costs With Incognia

San Jose, CA – November 14, 2024 – Incognia, the innovator of next-generation identity solutions, is announcing its partnership with Grubhub, a leading U.S. food ordering and delivery marketplace. As part of the company’s trust and safety initiative, Grubhub is leveraging Incognia’s fraud prevention technology to increase security on the platform and provide a seamless experience for its community of customers and delivery partners. Initial testing shows the solution will make a substantial impact –  Incognia has already proven to increase order profitability and decreased care costs for Grubhub.

“At Grubhub, we aim to provide a seamless and enjoyable experience for everyone who uses our platform, and maintaining safety and security is key to that commitment,” said Jared Horton, Senior Director of Logistics at Grubhub. “Our partnership with Incognia strengthens our ongoing efforts to enhance safety across the platform. Their expertise in keeping marketplaces secure makes them an ideal partner for addressing the unique and complex trust and safety challenges facing platforms like ours.”

Food delivery in the U.S. is a $350 billion industry, with half of diners saying they’ve used at least one food delivery service within the last year. Users rely on delivery platforms to keep them safe and their accounts secure without compromising a seamless experience. Incognia leverages device fingerprinting, location analysis, and tamper detection features to prevent a variety of fraudulent actions impacting the operational efficiencies of food delivery companies today. 

“We’re thrilled to partner with Grubhub. This collaboration represents a significant milestone in Incognia’s mission to empower safe and seamless digital experiences,” said André Ferraz, Co-founder and CEO at Incognia. “By combining Grubhub’s expertise with our cutting-edge technology solutions, we’re confident this partnership will set a new trust and safety standard for the food delivery industry.”

Incognia is used by global companies across industries, including food delivery, ride-hailing, peer-to-peer marketplaces, and financial services. After securing $31 million in funding earlier this year from Bessemer Venture Partners, Incognia is dedicated to expanding its strategic partnerships and continuing to develop and enhance its robust fraud prevention offerings.

For more information, visit www.incognia.com. 

 

About Incognia

Incognia is the innovator of next-generation identity solutions that enable secure and seamless digital experiences. With its persistent device fingerprint solution, Incognia combines best-in-class device recognition signals, location analysis, and tamper detection features for frictionless user verification and fraud prevention. Incognia’s customizable risk assessment and actionable insights empower companies in food delivery, ride-hailing, marketplace, and financial services to protect their reputation, retention, and revenue.  

 

About Grubhub

Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.

 

Grubhub Partners with Amazon Key—Simplifying Third-Party Deliveries to Residential Buildings

New Service Enables Seamless Entry for Authorized Grubhub Delivery Partners at Amazon Key-Enabled Buildings

SEATTLE—Oct. 21, 2024—Amazon Key today announced a partnership with Grubhub for a new service called Amazon Key Third-Party Deliveries. Grubhub delivery partners can now leverage Amazon Key’s 1-Click Access technology to gain authorized entry to common areas of Amazon Key-enabled buildings and gated communities to complete their deliveries. 

“For years, Amazon Key has transformed how Amazon deliveries are made within restricted-access buildings, providing a seamless experience for building staff and delivery drivers alike. We’re excited to now extend that same convenience to Grubhub,” said Kaushik Mani, Director Amazon Key. “As online shopping continues to grow, the influx of packages presents new challenges for delivery drivers and building management. Amazon Key is proud to be at the forefront of offering a frictionless, secure solution for deliveries within building lobbies and gated communities. Our customers have asked for an expanded service that accommodates third-party delivery companies, and we’re thrilled to meet that need, making delivery access more efficient and manageable for everyone involved.”

Grubhub has successfully completed nearly 1 million deliveries using Amazon Key, significantly enhancing the company’s delivery operations. By utilizing Amazon Key, Grubhub has reduced delivery partner care team calls by over 50 percent and seen a 22 percent decrease in order cancellation rates, streamlining the delivery process and improving efficiency. In a recent internal Grubhub survey, 72 percent of Grubhub drivers reported Amazon Key provided quicker access to delivery locations, and over two-thirds of delivery partners rated their overall experience with the service a 5 out of 5. This innovation is not only benefiting delivery partners, but also Grubhub customers, who enjoy the convenience of secure, hassle-free deliveries without the need to coordinate access.

“Amazon Key has had a tremendously positive impact on our operations and greatly improved the experience for our delivery partners,” said Megan Mergener, Senior Director of Logistics at Grubhub. “They are completing deliveries more efficiently and with fewer issues, which has translated to smoother experiences for our customers. The reduced need for coordination means less friction at every stage, allowing us to deliver easily and securely while giving customers and property managers peace of mind. We look forward to continuing this partnership and building on the success we’ve seen so far.”

Benefits of Grubhub Delivery with Amazon Key:

  • Enhanced Security: Only the single Grubhub delivery partner who is assigned a delivery at an Amazon Key-enabled building will gain time-bound access to the common area of that particular building. Authorized property managers have to opt in to the Third-Party Delivery service. Once opted in they have full control over enabling Grubhub access to their building and can revoke it at any time. They can also review Grubhub delivery partner access history for their building in their Amazon Key dashboard.
  • Improved Delivery Efficiency: Grubhub is able to operate more efficiently with contactless drop-off of customer food deliveries within the building. This eliminates the need to coordinate with building staff or wait for manual access, ultimately reducing delays.
  • Frictionless Resident Experience: For residents, this integration means fewer missed deliveries and less hassle coordinating with Grubhub drivers for package handoffs. This technology is designed to minimize disruptions while enhancing the convenience of modern living.

Privacy and security are foundational to how Amazon designs every experience. Amazon Key Third-Party Deliveries was created with layers of protections that keep customer privacy, safety, and security at the forefront. This includes requiring comprehensive background checks and verification processes for Grubhub delivery partners, and authenticated time-restricted building access to ensure residents can enjoy the convenience this service provides, worry-free.

Grubhub delivery with Amazon Key is provided at no additional cost to property managers or residents, and is maintained by Amazon Key. 

 

About Grubhub

Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features more than 375,000 merchants in over 4,000 U.S. cities.

About Amazon Key

Amazon Key empowers customers to easily manage access to their homes and businesses. Whether streamlining deliveries, giving customers control over who can enter their property, or letting them answer their intercom from anywhere, Amazon Key technology puts security, convenience, privacy, and access control in their customers’ hands. Amazon Key products currently serve single-family homes, multifamily properties, and commercial businesses across four continents.

Grubhub’s Commitment to Transparency

Twenty years ago, Grubhub set out to revolutionize the way people connect with their favorite local restaurants. Born from the frustration of sifting through countless paper takeout menus, our founders had a clear vision: to create a seamless online platform where customers could easily explore and order from a variety of local dining options. What started as a simple solution to a common problem has evolved into a platform that millions of people use every day. 

As we celebrate two decades of innovation, one thing has remained constant: our unwavering commitment to a great user experience. We believe that clear, straightforward communication is key to that, whether it’s ensuring our customers see all applicable fees upfront, empowering merchants to manage their own menus, or providing delivery partners with transparent delivery opportunities and earnings information. 

Let’s take a closer look at how Grubhub’s dedication to transparency benefits everyone involved in the food delivery process—from consumers to drivers to merchant partners.

What do customers see when ordering on Grubhub?

Making the ordering process simple and straightforward has always been a priority. To achieve this, we ensure that key information is clearly communicated to customers every step of the way. When customers search for what they’re craving and scroll through the search results, they’ll see essential information clearly laid out, including each merchant’s distance from their location and estimated delivery time. 

Delivery Fees

When the merchant uses Grubhub delivery partners to deliver, the delivery fee goes toward Grubhub’s delivery-related costs, including compensating the driver fairly. If the merchant uses their own delivery drivers, then the delivery fee goes to the merchant. Delivery fees are typically a fixed dollar amount and change based on a customer’s distance from the merchant.

Service Fees

Customers will also see a service fee at checkout, which helps cover Grubhub’s operating costs. Operating costs include everything associated with running a complex, three-sided marketplace, like making sure our customer-, driver-, and merchant-facing apps are running efficiently and having dedicated staff available 24/7 to support our customers, drivers, and merchant partners. 

Creating a group order with friends? Craving extra, EXTRA cheese today? Want fries with that? Building the perfect order is part of the fun of ordering with Grubhub.  Our service fee is calculated as a percentage of the total value of items in a customer’s basket, which is why it’s disclosed during the checkout process, once a customer has finished adding their items. 

Checkout screen

Service fee explanation prompt

Other fees

In some cases, customers may see a Small Order Fee if the total value of the order is low. This fee helps make delivery more sustainable for all involved, including our delivery and merchant partners. The fee goes away once a minimum order value is reached. 

In some jurisdictions, like California, there may be additional fees to account for things like driver benefits. These are always clearly disclosed during the checkout process.

Tipping

Finally, customers have the option to tip their delivery partner at checkout. Delivery partners always keep 100% of their tips for completed deliveries, and we strongly encourage tipping to reward good service!

What information is visible to Grubhub delivery partners?

When a delivery partner receives a delivery offer, they see the merchant’s name, address, the number of orders that are in the offer, estimated miles, and total pay. In some jurisdictions, where the law mandates, more details may be available to our delivery partners. Based on this information, delivery partners can decide to accept or reject an offer. 

Earnings from completed deliveries are reflected in real time in the Earnings tab of the Grubhub for Drivers app. Delivery partners will be able to see a list of all completed orders including the merchant’s name, earnings from the order, and a breakdown of their pay including base, tips, and any bonuses received.

delivery offer screen
Driver earnings tab

 

Our delivery partners are typically paid once a week. This payment encompasses the amount they earned during the previous week. They also have access to our “Instant Cashout” feature, which allows them to deposit up to $500 a day, almost instantly, for a small fee. As always, our delivery partners can learn more about ways to earn on the Grubhub for Drivers webpage.

What do Grubhub merchant partners see?

When it comes to our merchant partners like restaurants and retailers, Grubhub discloses the marketing fee, delivery fee, promotions, baseline costs of the food order, taxes, and other transaction costs in their statements. The fees charged by Grubhub and our offerings are clearly disclosed on our website. Merchants can choose the package that works for them, with each offering a slew of benefits to our partners, and with rates starting as low as 5%. They’re also welcome to change their package at any time.

Packages and commissions

At Grubhub, we are committed to transparency. For the past twenty years, we’ve stayed true to our roots, striving for clarity and simplicity for our customers, delivery partners, and merchant partners. By offering straightforward pricing, clear information, and no surprises at checkout, we ensure that everyone involved in the delivery experience knows exactly what to expect. As we continue to grow and innovate, our commitment remains the same: to make every interaction with Grubhub as transparent, reliable, and rewarding as possible. Here’s to many more years of serving our communities with honesty and care.

New Grubhub Partnerships Aim to Make Delivery Worker E-Bike Usage Safer, More Sustainable

The E-Bike Lifecycle safety program will provide NYC delivery workers access to more than a thousand safety certified JOCO e-bikes, support FDNY Foundation educational campaign

Grubhub announced today several new initiatives aimed at creating a safer, more sustainable environment for delivery workers that utilize e-bikes in New York City, including a pilot program with JOCO, a leading delivery e-bike rental platform founded in New York City in 2021. The JOCO partnership will provide at least 500 delivery partners free access to more than a thousand safety certified e-bikes, as well as more than 55 JOCO hubs for continuous safe e-bike storage, battery exchange and distribution of delivery rider gear.

JOCO delivery biker
JOCO delivery biker

Grubhub is also working collaboratively with City leaders, the Fire Department of the City of New York (FDNY), and industry partners to advance the safety of the entire e-bike lifecycle. Key initiatives include a $100,000 grant from the Grubhub Community Fund to the FDNY Foundation, an organization working to spread awareness and education about safe practices for using lithium-ion batteries. 

“Delivery workers are essential to thousands of communities and businesses, including Grubhub’s, and helping to ensure their safety – and the safety of all New Yorkers – is a top priority,” said Amy Perlik Healy, vice president of government relations at Grubhub. “These new partnerships are an expansion of our ongoing work to address safe use of e-bikes and handling of batteries by delivery partners, and we will explore any reasonable means to prevent tragic fires from occurring in the future.” 

Beginning mid-June 2023, select Grubhub delivery partners will receive JOCO credits they may use for partial day, daily or weekly e-bike rentals. The initial program will allow Grubhub and JOCO to gather learnings that will inform the companies’ long-term approach to creating a safer e-bike ecosystem for delivery workers. ​​Grubhub will also sponsor a JOCO rest stop hub for delivery workers, beginning in June.

“Our cutting-edge platform provides gig workers and businesses with instant access to certified e-bikes without any initial investment,” said Jonathan Cohen, JOCO co-founder. “We’re delighted to partner with Grubhub in extending our services to a wider delivery community while ensuring secure charging facilities. As we celebrate Earth Week, we’re thrilled to stay committed to our mission of reducing the number of cars and trucks on the road for last-mile delivery.”

JOCO utilizes proprietary, fireproof battery charging cabinets that have been tested at a nationally recognized testing laboratory, each with its own fire safety extinguisher. JOCO’s batteries are certified to IEC 62133 standard, one of the most important standards for exporting lithium-Ion batteries into global markets.

JOCO delivery biker
JOCO delivery biker

“We know that micro-mobility devices are here to stay, and the FDNY is constantly exploring best practices for how to use them safely,” said FDNY Foundation Executive Director Jean O’Shea. “We are grateful for the support of industry partners like Grubhub for helping us spread the important messages of safety and prevention surrounding lithium-ion batteries.”

As Grubhub’s E-Bike Lifecycle safety program continues to evolve, the company is in active discussions with partners to establish a battery recycling program to take-in non-certified devices.

Grubhub is eager to continue working with NYC leaders, FDNY, and industry partners to address this issue by spreading public awareness and directly communicating with delivery partners about safe e-bike use, while preserving access for the delivery workers who rely on them and tackling the clear need for better charging infrastructure. Learn more about Gruhbub’s current and future driver safety initiatives here. 

 

About Grubhub
Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features more than 365,000 restaurant partners in over 4,000 U.S. cities.

About JOCO
JOCO is the first end-to-end platform that enables gig workers and companies to seamlessly use light electric vehicles (LEVs) for last mile delivery. JOCO’s high tech platform and LEV infrastructure network removes all the hassle of owning, storing, charging and maintaining a bike. JOCO has a strong social mission, having already helped thousands of couriers and companies complete millions of deliveries without any upfront investment. With carbon emissions and congestion at an all time high, JOCO is on a pursuit to bring cleaner air to the world and remove cars and trucks off the streets for last mile delivery. JOCO is currently operating in NYC, Chicago and Miami. JOCO was Co-Founded by Jonathan Cohen and Jonathan A. Cohen (no relation).

About FDNY Foundation
The FDNY Foundation is the official not-for-profit organization of the Fire Department, established in 1981 to promote Fire Safety and to fund professional development, training, and education programs. FDNY Foundation supports FDNY in protecting lives and property of those who work, live and visit New York City through its various programs that provide new equipment, training and support for all FDNY members.

Grubhub Teams Up with PayPal & Visa to Offer Drivers Faster & Easier Access to Payments

Instant Cashout via Direct to Debit Allows Drivers to Instantly Send Grubhub Earnings to Visa Cards

CHICAGO, June 14, 2022 /PRNewswire/ — Grubhub, a leading food ordering and delivery marketplace, today announced the launch of Instant Cashout via Direct to Debit, which drivers can use to immediately access their earnings. The new payout option, enabled by Hyperwallet from Paypal and Visa Direct1 – Visa’s real-time2 money movement network – offers more flexible access to earnings by allowing any driver with an eligible bank debit card to deposit their accrued earnings to their eligible debit or prepaid card.

“Cashing out is one of the most important features to Grubhub’s drivers, and we are constantly innovating to deliver the best possible experience,” said Mrugesh Bavda, product manager for Grubhub. “Direct to Debit will expand the ways our drivers can immediately and reliably access the income they generate on our platform, while maintaining the flexibility and independence that they appreciate from Grubhub.”

Direct to Debit is powered by Hyperwallet, a payout management platform managed by PayPal, which in turn uses Visa Direct to deposit those payments to bank debit cards.

“PayPal and Grubhub have nurtured a very strong relationship over the last 10 years that has resulted in millions of customers opting to use PayPal or Venmo at checkout,” said Cindy Turner, vice president of large enterprise product and growth at PayPal. “Currently more than 95 percent of Grubhub transactions are processed by our enterprise offering Braintree, which includes added benefits such as high authorization rates and low risk losses. The addition of payouts through Hyperwallet is a natural extension of our work together, and we are excited to help drivers access their funds more quickly and efficiently.”

“Today’s consumers are accustomed to ‘real-time everything’ and worker expectations are no different when it comes to receiving tips and earnings,” said Yanilsa Gonzalez-Ore, SVP, North America Head of Visa Direct. “Through collaborations with companies like Grubhub, Visa Direct is helping reshape money movement to provide workers with faster, digital access to the money they’ve earned.”

Instant Cashout via Direct to Debit is Grubhub’s latest step to increase financial stability and flexibility for its drivers and is rolling out to all drivers throughout the month of June. The company initially rolled out Instant Cashout – in partnership with Chase – in 2019, allowing drivers to instantly cash out available earnings straight to their bank accounts. More than 60 percent of drivers currently use Instant Cashout as their primary or partial means of getting funds, and drivers use the feature three times per week on average.

About Grubhub

Grubhub is part of Just Eat Takeaway.com (LSE: JET), (AMS: TKWY), a leading global online food delivery marketplace. Dedicated to connecting more than 32 million diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms and an improved delivery experience. Grubhub features more than 320,000 restaurant partners in over 4,000 U.S. cities.

About PayPal

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering 429 million consumers and merchants in more than 200 markets to join and thrive in the global economy.

1 Visa Direct capability enabled through Grubhub’s financial institution partner
2 Actual fund availability depends on receiving financial institution and region

SOURCE Grubhub

Grubhub Applauds Latest Protections For New York City Delivery App Workers

Company commends Mayor Adams and City Council for common sense measures to back workers essential to our businesses and communities

April 21 – Grubhub, a leading food ordering and delivery marketplace, today reiterated its support for New York City measures designed to protect the rights of workers who deliver for any app. The company was an early backer of the measures, the latest of which take effect tomorrow, April 22, and include steps such as paying delivery workers once a week, including disclosures about route, pay and gratuities, providing a free insulated bag to workers after six deliveries, and more.

“These latest protections are common sense steps to support delivery workers who work hard every day for New York’s restaurants and residents,” said Amy Healy, vice president, government affairs at Grubhub. “Grubhub has backed these measures from the beginning, and we commend Mayor Adams and the City Council for acting on behalf of workers who have been absolutely essential to our businesses and communities throughout the pandemic.”

Grubhub proactively took a number of its own steps to ensure the safety of drivers, diners and communities throughout the pandemic, including launching Instant Cash Out for drivers, which allows drivers to cash out available earnings directly into their bank accounts on the same day. Grubhub also launched an online shop for drivers and delivery partners to order their own free PPE, including hand sanitizer and masks, and offered driver support pay to cover medical expenses and loss of income for any partners impacted by COVID-19.

Grubhub Announces 2022 Driver Grant Program Recipients

At the start of the year, we announced the return of our Driver Grant Program — an initiative we launched last year to support drivers who create meaningful change in their communities through education, civic engagement and philanthropic work. Today, we’re excited to announce the 20 recipients of this year’s program.

From fighting food insecurity and homelessness to providing mentorship and school supplies to at-risk youth, our drivers are passionate about a number of great causes in their communities, and we’re proud that Grubhub is continuing to support their efforts.

“While we always appreciate the work our drivers do on the road, we’re beyond proud to support their efforts off the road for the second year in a row,” said Eric Ferguson, chief operations officer at Grubhub. “I was able to connect with recipients and hear first-hand just how passionate they are about making their communities a better place. I look forward to seeing how this grant extends their impact across the country.”

These are the 20 recipients this year and how they plan to use their $10,000 grants:

Amir B. — Westchester, NY
Amir organizes community cleanups and clothing drives and hopes to start a community fridge through his nonprofit. He will use the grant money to buy more supplies to clean the city of Westchester and fund additional clothing drives in the community.

Angelina S. — Bloomington, IN
Angelina plans to use the grant money to support Hotels for Homeless, and Robin and Trisha’s House, a nonprofit organization that provides transitional housing for men experiencing homelessness.

Antonio P. — Spokane, WA
Antonio plans to use the grant money to support Magnolia House, an art collective that encourages local artists to collaborate and teach art to members of the community.

Anyae B. — Willow Grove, PA
Anyae connects people in need and at-risk youth in Philadelphia with food and resources through the Royal Sisters Project. She will use the grant money to fund additional youth-focused initiatives, such as building a community hangout center and providing job and skills training.

Bill L. — West Covina-Diamond, CA
Bill plans to use the grant money to support the Lincoln Training Center (LTC) for individuals with disabilities. The money will be used to cover tuition for LTC students to learn new skills.

Elizabeth G. — Los Angeles, CA
Elizabeth will use the grant money to complete flight school training and become an aerial firefighter, while working as a search and rescue pilot during the off seasons.

Emily F. — Nashville, TN
Emily will donate the grant money to Community Assistance Relief Efforts (CARE), a nonprofit that connects people impacted by natural disasters with food, clothing and other resources.

Galliano F. — Brooklyn, NY
Galliano will use the grant money to support underserved children in his community by providing them with school supplies and food.

Herbert H. — Portland, OR
Herbert will use the grant money to further his training with Being True to You, a coaching group that provides coaching services for addiction recovery, and start his own coaching practice to support veterans looking for treatment resources and centers.

Jeffrey S. — Dayton, OH
Jeffrey will use the grant money to provide support to individuals struggling with mental illness and addictions through support groups, educational programs and awareness efforts.

Juwan S. — Boston, MA
Juwan will support Redefining Our Community, an organization that promotes health, wellness, community engagement and development, anti-violence, awareness and activism. The grant money will help purchase COVID PPE, testing kits and office supplies, as well as host virtual and in-person programming.

Markos H. — Alexandria, VA
Markos will provide resources to youth in Ethiopia and use the grant money to craft care packages and cover expenses for hospitalized children. The grant will also be used for housing reconstruction efforts for those who are less fortunate.

Michelle R. — Indianapolis, IN
Michelle will help build a soccer field with Futbol Field of Dreams, an organization that helps children in Guatemala stay engaged in school through mentorship and soccer programs, where they learn about teamwork and perseverance.

Michael D. — Syracuse, NY
Michael will use the grant money to help open a local treatment center to support individuals who are recovering from substance abuse.

Peter A. — Chicago, IL
Peter will use the grant money to create a series of video biographies to tell the stories of Chicagoland individuals from various backgrounds who are making an impact in their community.

Sandra K. — Cincinnati, OH
Sandra will donate the grant money to Love Must Win, a nonprofit that offers addiction and recovery support and sexual violence prevention programs to the LGBTQ+ community.

Shaina G. — Boston, MA
Shaina plans to use the grant money to support the Empowering Through Education Camp, a nonprofit that empowers Haiti’s most vulnerable youth to become future community leaders.

Shirley M. — Memphis, TN
Shirley works with a local nonprofit, The Original Project, and plans to use the grant money to support the organization’s efforts to eradicate food insecurity and waste in underserved communities.

Stephen O. — Atlanta, GA
Stephen is passionate about math and science and started a virtual tutoring service for students who need support with coursework. With the grant money, Stephen plans to create an app to reach students who don’t have regular access to computers.

Symone M. — Chicago, IL
Symone plans to use the grant money to support a local nonprofit organization, Lakeview Food Pantry, and the Telpochcalli Community Education Project. She will also use some of the money for schooling.

Check back later this year for more information on our next round of grants and application details. If you’re interested in driving with us, you can learn more at driver.grubhub.com.

Grubhub Announces Driver Grant Program Recipients

Back in December, we announced our Driver Grant Program — an initiative that supports drivers who are creating meaningful change in their communities through education, civic engagement, and philanthropic work. Since applications first opened, we received submissions from delivery partners across the country who allowed us a glimpse into their lives and their passions for making a difference within their communities.

We were overwhelmed by the stories that poured in and read countless submissions that touched us — from people serving those less fortunate in their communities, to providing mentorship opportunities and resources for local youth, to drawing attention to the link between deforestation and food insecurity. Every submission had one common theme: our delivery partners have huge hearts and an unwavering drive to help others.

“It was absolutely inspiring to see the many responses and countless examples of valuable work from our drivers across the country. We’re proud that this program will be a stepping stone for drivers who are making positive change within their communities,” said Eric Ferguson, Grubhub’s chief operations officer. “We’re looking forward to seeing all the great things drivers do with these grants and continuing our efforts this year to fund what fuels our drivers.”

Today, we’re excited to announce the first 20 recipients of this program and how they plan to use their $10,000 grants:

Bill R. — Huntington, WV
With this grant money, Bill plans to help upgrade Kiwanis Daycare — which serves low-income children and is the oldest continuously operating daycare in West Virginia.

BriYanna G. — Cleveland, OH
BriYanna plans to use the grant money to build and maintain a website for Ravenella — a marketplace she created for people to support Black-owned fashion lines.

Chad E. — Chicago, IL
Passionate about art, Chad will rent an art studio space to mentor youth in the Chicago area and feed their artistic passions, including graphic design and audio production. He would also like to purchase a screen printing machine and 3D printer so the artists he mentors can make their own products.

Destiny P. — Detroit, MI
Destiny plans to continue her work with local no-kill and animal rescue shelters by funding more reliable transportation for injured dogs and cats so that they can be cared for.

Joanna L. — Pittsburgh, PA
Joanna will use her grant to support Cup-A-Jo Productions — an artists’ collaborative theater she founded that explores non-traditional venues and mixes theatre with film, dance, music and poetry.

Joanne D. — California, MD
Joanne plans to use the grant to purchase additional food for a local nonprofit, S.O.L.D.I.E.R.S OUTREACH — Kids Eat Free.

Judy H. — Dallas/Fort Worth, TX
Using her grant funds, Judy will expand her work to help the homeless population in her area, including increasing her budget to provide more supplies.

Kendal M. — Covington, GA 
Kendal will use his grant to donate and fund additional academic scholarships through The Brother Sister Campaign — a nonprofit organization he founded that’s dedicated to promoting growth and hope to underserved children.

Mary D. — Colorado Springs, CO
Mary plans to use the grant money to fund a retreat for Finding Our Voices — a nonprofit that empowers survivors of sexual assault to thrive by offering creative activities and healing events.

Mike B.  — Birmingham, AL
With the grant, Mike plans to purchase supplies and other resources for his high school students and complete his master’s degree in English.

Musasizi J. — Chicago, IL
Musasizi plans to use the grant money to facilitate campaigns that encourage and educate people to shift from using firewood and charcoal fuels to liquefied petroleum gas in developing parts of the world, where deforestation is impacting food security.

Nicholas S. — Houston, TX
Nicholas plans to expand his personal training and fitness business, including opening a larger fitness facility where he can continue to offer personalized training while also offering a general open space for people looking to train by themselves.

Peter A. — Poughkeepsie, NY
Peter plans to use his grant to support his two communities: Poughkeepsie, New York and Kuna, Kamagambo, Kenya. In Poughkeepsie, he will provide supplies, including winter coats and food, for the local homeless population. And in Kuna, he will work toward building a library and a learning center.

Pousbila O.  — St. Louis, MO
Pousbila will support the African Youth Development Foundation, in addition to helping cover the cost of school registration fees, and health and food plans for vulnerable children in Burkina Faso throughout the school year.

Romel D. — Jacksonville, FL
Romel runs The Jax Tutor —  a tutoring company focused on math, and he’ll use the funds to promote the service and reach more students.

Rosalie J.  — Jeffersonville, IN
Rosalie plans to use the grant money to grow her business that she uses to help fund warm clothing to local children in need and finish paying off her master’s degree in early childhood education.

Simple K. — Virginia Beach, VA
Simple, who runs a mentorship program called Arise Africa, will use the grant money to build a school and buy supplies for the children in his program.

Tameka W. — Evansville, IN
Tameka plans to use the grant to support the Inner City Youth Basketball League for Kids and fund a center for Mother’s Holdin’ It Down — a group she started to connect with other single mothers, share resources and provide support to local families in need.

Terrell B. — Davenport, IA 
Terrell plans to use the grant to establish a community resource for supporting personal and spiritual development.

Theresa N. — Indianapolis, IN
Theresa will use the grant funds to purchase a food truck so that she can feed men and women in her community who are less fortunate and share her ministry with them.

The good news keeps on coming…

Remember how we said we were overwhelmed by the stories from our delivery partners that poured in? There was no shortage of amazing submissions that touched us, and we’re excited to announce today that we’re giving an additional 10 recipients grants thanks to our diners who tweeted their support of our drivers with our #lovedelivered efforts in February. When diners showed their love, we supported the Driver Grant Program with $1 per tweet up to $100,000.

Meet our additional 10 recipients below and read how they plan to use the grant money to drive change in their communities!

Alyssa L. — Bel Air/Aberdeen, MD
A single mom to four kids, Alyssa has a heart for children and a passion for social work. She will use the grant money to continue her education and get a degree in social work.

Imari R. — Chesterfield, MI
Imari plans to use her grant money to launch the Random Love Project—an initiative that will support the homeless population in Michigan through the gifting of free meals and grocery stipends.

Jeffrey J. — Portland, OR
A photographer and filmmaker, Jeffrey finds purpose by connecting those in his community with nature, especially during these challenging times when mental health is so important. An avid fly fisher in his spare time, Jeffrey plans to use the grant money to create an informative video series of the best places to fish in Portland and the surrounding area in hopes other people find enjoyment in the sport as well during these times.

Jillian K. — Seattle, WA
Jillian is the founder of Ginger Gears, a robotics education company that works to combat underrepresentation in the STEAM field. With the grant money, Jillian wants to invest in workshop space for classes, camps and training for Ginger Gears students.

Jonah K. — Detroit, MI
Currently pursuing an undergraduate degree in religious studies, Jonah wants to use the grant money to conduct research about the religious minority communities in the Middle East and Eastern Europe and fund his doctorate degree in the field.

Jonathan M. — Des Moines, IA
With this grant money, Jonathan will pursue his dream of getting a Secondary Education Teaching certificate so that he can teach mentally challenged and disabled children in his community.

Kevin S. — Wilkes-Barre, PA
Kevin will use the grant money to create a permanent home for Diamond City Sports’ youth and adult flag football leagues and renovate their wiffle ball field.

Mohammad D. — Milwaukee, WI
Passionate about cooking, Mohammad will use the grant money to purchase a food truck so that he can spread his love for cooking with others in nearby communities.

Robert H. — Dallas/Fort Worth, TX
With this grant money, Robert plans to get his non-profit that helps homeless veterans off of the ground through marketing and website development so that he can spread its message and reach more people in need.

Timothy C. — Richmond, VA
A middle school counselor, Timothy will use this money to fund programs for students at his school who are interested in STEM.

Check back in the spring for more information on our next round of grants and application details. If you’re interested in driving with us you can learn more at driver.grubhub.com.

New Benefits and Protections for Grubhub Drivers in California

The Protect App-Based Drivers and Services Act (a.k.a. Proposition 22) has taken effect in California and some changes are in store for the state’s Grubhub drivers. Starting today, drivers in California will have a number of new benefits and protections, including:

  • Guaranteed minimum earnings of at least 120 percent of California’s minimum wage for active delivery time before tip (or calculated using the local minimum wage if it’s higher). In addition, drivers will receive 30 cents per active mile driven.

  • Healthcare subsidy from Grubhub after a minimum of 15 hours of active driving per week, and a higher subsidy if a driver has 25 or more hours of active driving. The subsidy amount is based on an average monthly premium cost for a healthcare plan through the Covered California marketplace.

  • Mandatory rest periods of six hours after 12 hours of active driving (within a 24 hour period).

In addition to the guaranteed minimum earnings, Grubhub drivers will continue to receive 100 percent of tips they earn. We will also soon be rolling out the ability for diners to add a tip for the driver after an order is delivered.

Drivers in California will soon receive mandatory safety training as well, which will include information about food safety plus defensive driving and collision avoidance techniques. They will also receive information about sexual harassment prevention, and learn how to recognize and report sexual assault and misconduct.

Additional provisions of Prop 22 will continue to take effect in 2021 and further expand protections for delivery drivers and the public. The upcoming protections include occupational accident insurance and additional protections to cover medical expenses and lost income. More information will be released in the coming months.

Grubhub’s Grant Program Supports Drivers’ Community Philanthropic, Business and Educational Goals

Grubhub is proud to announce its Driver Grant Program to support drivers who are creating meaningful change in their communities. Twenty recipients will receive $10,000 grants that can be used to inspire change in their communities through education, civic engagement, and philanthropic work.

Through the grant program, Grubhub is honoring drivers’ aspirations and supporting the work they do off the road. We hear that our drivers value the autonomy that comes from Grubhub since it allows them to participate in other endeavors, and this program is one way we are able to celebrate and invest in their passions. The program will continue into 2021, with a second grant application period planned to open in the spring.

“Our drivers play a valuable role to serve restaurants and diners across the country, and we’re proud that our grant program is a way to further their personal and professional development and help them drive more change in their communities,” said Eric Ferguson, Grubhub’s chief operations officer. “Knowing that the majority of our drivers deliver for Grubhub part-time to fit into their chosen goals, these grants will give drivers a stepping stone to pursue their broader aspirations, benefitting not only them, but the greater good of their community.”

To be considered for a grant, applicants create a short video or write an essay that outlines how they’ve made a positive impact in their community, how driving with Grubhub fits into their larger mission, and how they’d use the grant to pursue their goals. The application period opens starting December 1 and closes on January 4. Recipients will receive the grant in the first quarter of 2021. Eligible applicants must be active on the Grubhub for Drivers platform for at least 90 days at the time of submission, be in good standing at the time the grant is awarded, and have completed at least one delivery in the last 30 days prior to being selected.

More information on eligibility and how to apply can be found here.