News Category: Drivers

Grubhub Partners with Incognia to Enhance Platform Security and Improve Customer Experience

Leading Food Delivery Platform Sees Increase in Profitability and Decrease in Care Costs With Incognia

San Jose, CA – November 14, 2024 – Incognia, the innovator of next-generation identity solutions, is announcing its partnership with Grubhub, a leading U.S. food ordering and delivery marketplace. As part of the company’s trust and safety initiative, Grubhub is leveraging Incognia’s fraud prevention technology to increase security on the platform and provide a seamless experience for its community of customers and delivery partners. Initial testing shows the solution will make a substantial impact –  Incognia has already proven to increase order profitability and decreased care costs for Grubhub.

“At Grubhub, we aim to provide a seamless and enjoyable experience for everyone who uses our platform, and maintaining safety and security is key to that commitment,” said Jared Horton, Senior Director of Logistics at Grubhub. “Our partnership with Incognia strengthens our ongoing efforts to enhance safety across the platform. Their expertise in keeping marketplaces secure makes them an ideal partner for addressing the unique and complex trust and safety challenges facing platforms like ours.”

Food delivery in the U.S. is a $350 billion industry, with half of diners saying they’ve used at least one food delivery service within the last year. Users rely on delivery platforms to keep them safe and their accounts secure without compromising a seamless experience. Incognia leverages device fingerprinting, location analysis, and tamper detection features to prevent a variety of fraudulent actions impacting the operational efficiencies of food delivery companies today. 

“We’re thrilled to partner with Grubhub. This collaboration represents a significant milestone in Incognia’s mission to empower safe and seamless digital experiences,” said André Ferraz, Co-founder and CEO at Incognia. “By combining Grubhub’s expertise with our cutting-edge technology solutions, we’re confident this partnership will set a new trust and safety standard for the food delivery industry.”

Incognia is used by global companies across industries, including food delivery, ride-hailing, peer-to-peer marketplaces, and financial services. After securing $31 million in funding earlier this year from Bessemer Venture Partners, Incognia is dedicated to expanding its strategic partnerships and continuing to develop and enhance its robust fraud prevention offerings.

For more information, visit www.incognia.com. 

 

About Incognia

Incognia is the innovator of next-generation identity solutions that enable secure and seamless digital experiences. With its persistent device fingerprint solution, Incognia combines best-in-class device recognition signals, location analysis, and tamper detection features for frictionless user verification and fraud prevention. Incognia’s customizable risk assessment and actionable insights empower companies in food delivery, ride-hailing, marketplace, and financial services to protect their reputation, retention, and revenue.  

 

About Grubhub

Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.

 

Grubhub Partners with Amazon Key—Simplifying Third-Party Deliveries to Residential Buildings

New Service Enables Seamless Entry for Authorized Grubhub Delivery Partners at Amazon Key-Enabled Buildings

SEATTLE—Oct. 21, 2024—Amazon Key today announced a partnership with Grubhub for a new service called Amazon Key Third-Party Deliveries. Grubhub delivery partners can now leverage Amazon Key’s 1-Click Access technology to gain authorized entry to common areas of Amazon Key-enabled buildings and gated communities to complete their deliveries. 

“For years, Amazon Key has transformed how Amazon deliveries are made within restricted-access buildings, providing a seamless experience for building staff and delivery drivers alike. We’re excited to now extend that same convenience to Grubhub,” said Kaushik Mani, Director Amazon Key. “As online shopping continues to grow, the influx of packages presents new challenges for delivery drivers and building management. Amazon Key is proud to be at the forefront of offering a frictionless, secure solution for deliveries within building lobbies and gated communities. Our customers have asked for an expanded service that accommodates third-party delivery companies, and we’re thrilled to meet that need, making delivery access more efficient and manageable for everyone involved.”

Grubhub has successfully completed nearly 1 million deliveries using Amazon Key, significantly enhancing the company’s delivery operations. By utilizing Amazon Key, Grubhub has reduced delivery partner care team calls by over 50 percent and seen a 22 percent decrease in order cancellation rates, streamlining the delivery process and improving efficiency. In a recent internal Grubhub survey, 72 percent of Grubhub drivers reported Amazon Key provided quicker access to delivery locations, and over two-thirds of delivery partners rated their overall experience with the service a 5 out of 5. This innovation is not only benefiting delivery partners, but also Grubhub customers, who enjoy the convenience of secure, hassle-free deliveries without the need to coordinate access.

“Amazon Key has had a tremendously positive impact on our operations and greatly improved the experience for our delivery partners,” said Megan Mergener, Senior Director of Logistics at Grubhub. “They are completing deliveries more efficiently and with fewer issues, which has translated to smoother experiences for our customers. The reduced need for coordination means less friction at every stage, allowing us to deliver easily and securely while giving customers and property managers peace of mind. We look forward to continuing this partnership and building on the success we’ve seen so far.”

Benefits of Grubhub Delivery with Amazon Key:

  • Enhanced Security: Only the single Grubhub delivery partner who is assigned a delivery at an Amazon Key-enabled building will gain time-bound access to the common area of that particular building. Authorized property managers have to opt in to the Third-Party Delivery service. Once opted in they have full control over enabling Grubhub access to their building and can revoke it at any time. They can also review Grubhub delivery partner access history for their building in their Amazon Key dashboard.
  • Improved Delivery Efficiency: Grubhub is able to operate more efficiently with contactless drop-off of customer food deliveries within the building. This eliminates the need to coordinate with building staff or wait for manual access, ultimately reducing delays.
  • Frictionless Resident Experience: For residents, this integration means fewer missed deliveries and less hassle coordinating with Grubhub drivers for package handoffs. This technology is designed to minimize disruptions while enhancing the convenience of modern living.

Privacy and security are foundational to how Amazon designs every experience. Amazon Key Third-Party Deliveries was created with layers of protections that keep customer privacy, safety, and security at the forefront. This includes requiring comprehensive background checks and verification processes for Grubhub delivery partners, and authenticated time-restricted building access to ensure residents can enjoy the convenience this service provides, worry-free.

Grubhub delivery with Amazon Key is provided at no additional cost to property managers or residents, and is maintained by Amazon Key. 

 

About Grubhub

Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features more than 375,000 merchants in over 4,000 U.S. cities.

About Amazon Key

Amazon Key empowers customers to easily manage access to their homes and businesses. Whether streamlining deliveries, giving customers control over who can enter their property, or letting them answer their intercom from anywhere, Amazon Key technology puts security, convenience, privacy, and access control in their customers’ hands. Amazon Key products currently serve single-family homes, multifamily properties, and commercial businesses across four continents.

Grubhub’s Commitment to Transparency

Twenty years ago, Grubhub set out to revolutionize the way people connect with their favorite local restaurants. Born from the frustration of sifting through countless paper takeout menus, our founders had a clear vision: to create a seamless online platform where customers could easily explore and order from a variety of local dining options. What started as a simple solution to a common problem has evolved into a platform that millions of people use every day. 

As we celebrate two decades of innovation, one thing has remained constant: our unwavering commitment to a great user experience. We believe that clear, straightforward communication is key to that, whether it’s ensuring our customers see all applicable fees upfront, empowering merchants to manage their own menus, or providing delivery partners with transparent delivery opportunities and earnings information. 

Let’s take a closer look at how Grubhub’s dedication to transparency benefits everyone involved in the food delivery process—from consumers to drivers to merchant partners.

What do customers see when ordering on Grubhub?

Making the ordering process simple and straightforward has always been a priority. To achieve this, we ensure that key information is clearly communicated to customers every step of the way. When customers search for what they’re craving and scroll through the search results, they’ll see essential information clearly laid out, including each merchant’s distance from their location and estimated delivery time. 

Delivery Fees

When the merchant uses Grubhub delivery partners to deliver, the delivery fee goes toward Grubhub’s delivery-related costs, including compensating the driver fairly. If the merchant uses their own delivery drivers, then the delivery fee goes to the merchant. Delivery fees are typically a fixed dollar amount and change based on a customer’s distance from the merchant.

Service Fees

Customers will also see a service fee at checkout, which helps cover Grubhub’s operating costs. Operating costs include everything associated with running a complex, three-sided marketplace, like making sure our customer-, driver-, and merchant-facing apps are running efficiently and having dedicated staff available 24/7 to support our customers, drivers, and merchant partners. 

Creating a group order with friends? Craving extra, EXTRA cheese today? Want fries with that? Building the perfect order is part of the fun of ordering with Grubhub.  Our service fee is calculated as a percentage of the total value of items in a customer’s basket, which is why it’s disclosed during the checkout process, once a customer has finished adding their items. 

Checkout screen

Service fee explanation prompt

Other fees

In some cases, customers may see a Small Order Fee if the total value of the order is low. This fee helps make delivery more sustainable for all involved, including our delivery and merchant partners. The fee goes away once a minimum order value is reached. 

In some jurisdictions, like California, there may be additional fees to account for things like driver benefits. These are always clearly disclosed during the checkout process.

Tipping

Finally, customers have the option to tip their delivery partner at checkout. Delivery partners always keep 100% of their tips for completed deliveries, and we strongly encourage tipping to reward good service!

What information is visible to Grubhub delivery partners?

When a delivery partner receives a delivery offer, they see the merchant’s name, address, the number of orders that are in the offer, estimated miles, and total pay. In some jurisdictions, where the law mandates, more details may be available to our delivery partners. Based on this information, delivery partners can decide to accept or reject an offer. 

Earnings from completed deliveries are reflected in real time in the Earnings tab of the Grubhub for Drivers app. Delivery partners will be able to see a list of all completed orders including the merchant’s name, earnings from the order, and a breakdown of their pay including base, tips, and any bonuses received.

delivery offer screen
Driver earnings tab

 

Our delivery partners are typically paid once a week. This payment encompasses the amount they earned during the previous week. They also have access to our “Instant Cashout” feature, which allows them to deposit up to $500 a day, almost instantly, for a small fee. As always, our delivery partners can learn more about ways to earn on the Grubhub for Drivers webpage.

What do Grubhub merchant partners see?

When it comes to our merchant partners like restaurants and retailers, Grubhub discloses the marketing fee, delivery fee, promotions, baseline costs of the food order, taxes, and other transaction costs in their statements. The fees charged by Grubhub and our offerings are clearly disclosed on our website. Merchants can choose the package that works for them, with each offering a slew of benefits to our partners, and with rates starting as low as 5%. They’re also welcome to change their package at any time.

Packages and commissions

At Grubhub, we are committed to transparency. For the past twenty years, we’ve stayed true to our roots, striving for clarity and simplicity for our customers, delivery partners, and merchant partners. By offering straightforward pricing, clear information, and no surprises at checkout, we ensure that everyone involved in the delivery experience knows exactly what to expect. As we continue to grow and innovate, our commitment remains the same: to make every interaction with Grubhub as transparent, reliable, and rewarding as possible. Here’s to many more years of serving our communities with honesty and care.

Grubhub Celebrates 20th Anniversary in Hometown Chicago and Across the Country

Marking 20 years of opening doors for merchants and customers, Grubhub is celebrating with a series of epic deals, giveback programs, and community events.

CHICAGO, July 17, 2024 – Since Grubhub opened its doors in Chicago in 2004, it has helped restaurants across the country open their doors to new diners and empowered diners to explore new cuisines. As Grubhub celebrates its 20th anniversary, the milestone is marked by honoring the 375,000 merchants, 200,000 delivery partners, and 2,400 employees that helped the business serve nearly 100 million customers over the past two decades.

To kick off anniversary festivities, Grubhub is launching a 2-week event, 20 Years of Deals, providing customers some of the best offers yet. Starting today until July 30, Grubhub customers can indulge in exclusive high-value offers featuring 20,000 FREE items* from some of the most-loved national restaurants such as Taco Bell, Wendy’s, Panera, Pizza Hut, Popeyes, and McDonald’s. Adding to the party, several other restaurants and convenience stores will offer up to 20 percent off of orders. 

20 Years of Deals

Below are some of the most exciting deals, with more offers available to Grubhub customers. Visit about.grubhub.com/opening-doors to see full terms and conditions and offers.

  • Taco Bell (July 17) – 20K Free Cantina Chicken Quesadillas on orders $20+
  • Wendy’s (July 19) – 20K Free 10 PC Nuggets on orders $20+
  • Panera (July 21) – 20K Free Mac & Cheeses on orders $25+
  • Pizza Hut (July 24) – 20K Free 6″ Personal Pan Pizzas on orders $25+
  • Popeyes (July 26) – 20K Free Chicken Sandwiches on orders $20+
  • McDonald’s (July 28) – 20K Free Big Macs on orders $15+

“Grubhub started 20 years ago as a business that helped restaurants digitize their menus to reach more diners online. Today, we help millions of customers get whatever they want, whenever they want it, delivered right to their doorstep,” said Howard Migdal, chief executive officer, Grubhub. “This year, we’re not just celebrating this milestone by recognizing what we have accomplished but we’re also showing our gratitude to the people who made it possible – our merchant partners, couriers, diners, and employees – and looking ahead to the exciting things to come in Grubhub’s future.”

Over the next several months, Grubhub will keep the festivities going with a variety of activities – big and small – to continue saying thank you to its merchant and delivery partners, customers, and employees. Keep an eye out for… 

  • Chicago City Council Resolution: In July, the Chicago City Council is expected to honor Grubhub with a resolution, recognizing its significant contribution to the local economy and role in shaping the food delivery industry. 
  • Driver Community Grant Program: In August, Grubhub will launch a new grant program, made possible by the Grubhub Community Fund, to help top delivery partners support the nonprofits that contribute positively to their communities. 
  • Chicago Food Fest: In September, Grubhub will host a food festival at Chicago’s Daley Plaza to celebrate the small business restaurants that make up the company’s hometown food scene – while also treating customers to a free lunch experience.
  • Employee Giving Campaign: This fall, Grubhub will engage employees in giving to nonprofits that align with the company’s impact focus areas – helping close the hunger gap, creating more opportunities for people in the hospitality industry, and supporting independent restaurants – an initiative made possible by the Grubhub Community Fund.

For the remainder of 2024, Grubhub plans to continue sharing details about its celebration of 20 years of opening doors, and how everyone can join the party. 

About Grubhub
Grubhub opened its doors in Chicago in 2004, founded on the belief that it could create opportunities for local businesses to grow by connecting food from the best restaurants with the people who love it most. Over the past two decades, Grubhub has supported two billion orders and served nearly 100 million consumers while providing delivery partners with opportunities to earn. Today, Grubhub is a part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), featuring 375,000 restaurant, convenience, and grocery merchants in over 4,000 U.S. cities.

*Terms and conditions apply to all offers. Additional fees (including service fees) apply to orders. Limited quantities (expect high demand), available while supplies last. See lp.grubhub.com/20thlegal for full offer terms. For more information on our 20th anniversary celebrations, visit about.grubhub.com/opening-doors. 

###

The Impact of “PayUp”: Unpacking Seattle’s Damaging New Delivery Law

Seattle’s experimental new minimum pay ordinance for delivery couriers, first passed by the Seattle City Council in 2022 and implemented in January 2024, was intended to help Seattle-based couriers earn substantially more than the city’s minimum wage of $19.97. The legislation – primarily advocated for by individuals who no longer serve on the Council – raised couriers’ earnings to $26.40 an hour, guaranteed, before tips. Unfortunately, Grubhub data and news reports show the law has had swift, adverse consequences for the very people it was meant to help.

Grubhub delivery partners are now waiting over 1½ hours between orders

Seattle’s ordinance restricted marketplace platforms’ ability to run their businesses effectively. On Grubhub, this has led to far too many delivery partners being available for the number of orders available. As a result, delivery partners are now waiting an average of 102 minutes between orders, an increase of 437%. 
Chart showing the difference in courier wait times between orders pre- and post-implementation of Seattle's "PayUp" wage ordinance. Two columns, one labeled "Before PayUp" showing wait times under 20 minutes, and a second column labeled "After PayUp" showing wait times over 100 minutes.

Tips are down 26%

When delivery partners are on a delivery, they are getting paid more for the duration of that delivery – but because of Seattleites’ knowledge of delivery partners’ new extreme pay, the increased costs associated with delivering in Seattle, and changes we’ve had to make to our platform in response to the law, tips on those orders have dropped by 26%. This is despite Grubhub keeping tipping in the checkout flow (as opposed to moving it post-delivery.)

Fewer, smaller orders are being placed

PayUp has hurt merchants in Seattle, too, and is disproportionately impacting smaller mom-and-pop restaurants. We are seeing fewer orders being placed overall, and the orders that are being placed are smaller in size. This could be because diners in Seattle feel delivery is no longer an affordable option for them, and even if the law is fixed, it’s possible these customers are gone for good – hurting Seattle businesses in the long term.

It’s not too late to help delivery partners, in Seattle and across the country

While efforts are under way to fix the law, the fallout of PayUp serves as a stark warning to other jurisdictions considering similarly misguided legislation. To be clear, Grubhub supports better pay for delivery partners, but the policy must be written and implemented properly, with all stakeholders at the table. 

Grubhub and JOCO Officially Open Hub for Delivery Workers in NYC

In April, Grubhub announced a series of new initiatives that aim to support delivery workers while making e-bike usage safer and more sustainable in New York City – with one key  initiative being a formal partnership with delivery e-bike rental platform, JOCO. This week, we officially unveiled a new, centrally-located co-branded hub – JOCO Concierge Sponsored by Grubhub – to kick off our pilot program and provide NYC delivery workers a place to recharge both their e-bikes and themselves. 

While many New Yorkers plan to slow things down as summer approaches, we know delivery workers will be working as hard as ever. We recognize the work our delivery partners do is absolutely critical to helping Grubhub serve our diners. They help us ensure hungry diners across the city get the food they want, when they want it, how they want it – every time. Providing a place where our NYC delivery workers can take care of themselves and their equipment is an important step in continuing to invest in our partners and everything they do for Grubhub and our diners.  

Mayor Eric Adams helps open JOCO Concierge sponsored by Grubhub in Soho. (Yuan Images for Grubhub)

Starting today,  Grubhub bikers with active JOCO credits can make a pitstop at the facility located at 259 Bowery in Soho during the peak hours of 12:00-8:00 pm to take advantage of a host of amenities. From battery swapping and bike rentals to complimentary delivery gear and essential amenities like restroom facilities and phone charging stations, the new Grubhub x JOCO hub is a one-stop shop for all delivery rider needs, providing riders with a safe and seamless experience on the job. With the launch of the JOCO Concierge sponsored by Grubhub, we aim to empower delivery workers in one convenient hub. 

JOCO Concierge sponsored by Grubhub (Yuan Images for Grubhub)

“When it comes to our delivery partners, of course safety is absolutely key, and that’s why this hub from Grubhub and JOCO combines elements like safe battery exchange with amenities that help riders rest and recharge,” said Amy Perlik Healy, vice president of Government Relations at Grubhub. “This is an evolving effort for us, and Grubhub is continually working with important partners like JOCO as well as city leaders to explore new ways to support delivery workers and communities across New York City.”

JOCO Concierge sponsored by Grubhub (Yuan Images for Grubhub)

And, starting next week, Grubhub will offer monthly credits to our top tier bikers that deliver in Manhattan, giving them free access to more than a thousand safety-certified JOCO e-bikes. Grubhub riders will also have access to more than 55 additional JOCO hubs for continuous safe e-bike storage, battery exchange, and delivery rider gear. Currently spread across Manhattan and Queens with plans to add new locations soon, the hubs will serve as the only rest stops available to NYC’s more than 60,000 delivery workers.

“We’re thrilled to work with Grubhub and bring the JOCO Concierge sponsored by Grubhub to life,” said Jonathan Cohen, co-founder of JOCO. “Through this hub and our initial phase of the program, we’ll be able to provide Grubhub delivery workers with access to safer, more sustainable e-bikes while giving them the unique opportunity to take advantage of a state-of-the-art facility with gear and amenities. We’re excited to launch this alongside our other hubs around New York and look forward to expanding across all boroughs to continue to provide for delivery workers throughout all of New York.”

Grubhub’s partnership with JOCO is just one piece of our broader E-Bike Lifecycle safety program. In addition, a $100,000 grant from the Grubhub Community Fund is helping to support the FDNY Foundation’s fire safety campaign which includes educational resources on the safe handling of lithium ion batteries. The safety of our drivers is important to us, and we continue to work with NYC leaders, the FDNY, and our industry partners to collectively inform delivery workers and the broader public about safe e-bike use. 

 

New Grubhub Partnerships Aim to Make Delivery Worker E-Bike Usage Safer, More Sustainable

The E-Bike Lifecycle safety program will provide NYC delivery workers access to more than a thousand safety certified JOCO e-bikes, support FDNY Foundation educational campaign

Grubhub announced today several new initiatives aimed at creating a safer, more sustainable environment for delivery workers that utilize e-bikes in New York City, including a pilot program with JOCO, a leading delivery e-bike rental platform founded in New York City in 2021. The JOCO partnership will provide at least 500 delivery partners free access to more than a thousand safety certified e-bikes, as well as more than 55 JOCO hubs for continuous safe e-bike storage, battery exchange and distribution of delivery rider gear.

JOCO delivery biker
JOCO delivery biker

Grubhub is also working collaboratively with City leaders, the Fire Department of the City of New York (FDNY), and industry partners to advance the safety of the entire e-bike lifecycle. Key initiatives include a $100,000 grant from the Grubhub Community Fund to the FDNY Foundation, an organization working to spread awareness and education about safe practices for using lithium-ion batteries. 

“Delivery workers are essential to thousands of communities and businesses, including Grubhub’s, and helping to ensure their safety – and the safety of all New Yorkers – is a top priority,” said Amy Perlik Healy, vice president of government relations at Grubhub. “These new partnerships are an expansion of our ongoing work to address safe use of e-bikes and handling of batteries by delivery partners, and we will explore any reasonable means to prevent tragic fires from occurring in the future.” 

Beginning mid-June 2023, select Grubhub delivery partners will receive JOCO credits they may use for partial day, daily or weekly e-bike rentals. The initial program will allow Grubhub and JOCO to gather learnings that will inform the companies’ long-term approach to creating a safer e-bike ecosystem for delivery workers. ​​Grubhub will also sponsor a JOCO rest stop hub for delivery workers, beginning in June.

“Our cutting-edge platform provides gig workers and businesses with instant access to certified e-bikes without any initial investment,” said Jonathan Cohen, JOCO co-founder. “We’re delighted to partner with Grubhub in extending our services to a wider delivery community while ensuring secure charging facilities. As we celebrate Earth Week, we’re thrilled to stay committed to our mission of reducing the number of cars and trucks on the road for last-mile delivery.”

JOCO utilizes proprietary, fireproof battery charging cabinets that have been tested at a nationally recognized testing laboratory, each with its own fire safety extinguisher. JOCO’s batteries are certified to IEC 62133 standard, one of the most important standards for exporting lithium-Ion batteries into global markets.

JOCO delivery biker
JOCO delivery biker

“We know that micro-mobility devices are here to stay, and the FDNY is constantly exploring best practices for how to use them safely,” said FDNY Foundation Executive Director Jean O’Shea. “We are grateful for the support of industry partners like Grubhub for helping us spread the important messages of safety and prevention surrounding lithium-ion batteries.”

As Grubhub’s E-Bike Lifecycle safety program continues to evolve, the company is in active discussions with partners to establish a battery recycling program to take-in non-certified devices.

Grubhub is eager to continue working with NYC leaders, FDNY, and industry partners to address this issue by spreading public awareness and directly communicating with delivery partners about safe e-bike use, while preserving access for the delivery workers who rely on them and tackling the clear need for better charging infrastructure. Learn more about Grubhub’s current and future driver safety initiatives here. 

About Grubhub
Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features more than 365,000 restaurant partners in over 4,000 U.S. cities.

About JOCO
JOCO is the first end-to-end platform that enables gig workers and companies to seamlessly use light electric vehicles (LEVs) for last mile delivery. JOCO’s high tech platform and LEV infrastructure network removes all the hassle of owning, storing, charging and maintaining a bike. JOCO has a strong social mission, having already helped thousands of couriers and companies complete millions of deliveries without any upfront investment. With carbon emissions and congestion at an all time high, JOCO is on a pursuit to bring cleaner air to the world and remove cars and trucks off the streets for last mile delivery. JOCO is currently operating in NYC, Chicago and Miami. JOCO was Co-Founded by Jonathan Cohen and Jonathan A. Cohen (no relation).

About FDNY Foundation
The FDNY Foundation is the official not-for-profit organization of the Fire Department, established in 1981 to promote Fire Safety and to fund professional development, training, and education programs. FDNY Foundation supports FDNY in protecting lives and property of those who work, live and visit New York City through its various programs that provide new equipment, training and support for all FDNY members.

Grubhub Partners with RapidSOS to Enhance Driver Safety through Faster & Smarter 911 Response

RapidSOS’s intelligent safety platform integrates with Grubhub for Drivers app, routing accurate data to 911 responders whenever an emergency call is made 

CHICAGO and NEW YORK, Jan. 19, 2023 /PRNewswire/ — Grubhub announced today it is enhancing safety for its delivery partner community by linking into RapidSOS, the intelligent safety platform that routes life-saving data to first responders in an emergency. The partnership will provide Grubhub delivery partners the ability to share dynamic location data as well as caller ID (name, phone number) directly to 911 responders when an emergency call is placed via the Grubhub for Drivers App. The integration is now available in New York City, Boston, Philadelphia and Chicago and will roll out nationwide by mid-2023.

Grubhub and RapidSOS Integration
Grubhub and RapidSOS Integration

With the continuous rise of gig economy jobs, which are expected to make up half of the United States workforce by 2027, Grubhub is focused on expanding its safety features for drivers through partnerships with leading technologies like RapidSOS. For those seeking more flexibility and earning opportunities via Grubhub, the new features will protect delivery partners every step of the way by providing around the clock access to emergency services.

“Grubhub knows that feeling comfortable on the road is a huge component of a positive driving experience, and we are thrilled to partner with RapidSOS to allow our drivers to quickly connect with first responders directly through our app in case of emergency,” said Jeff Smith, director of logistics for Grubhub. “Our delivery partners are essential to thousands of businesses and communities, which is why we are constantly innovating to offer the latest safety features and technology.”

“Grubhub is a leader in take-out and food delivery, providing an essential service for communities and opportunities for individuals,” said Karin Marquez, Chief Public Safety Brand Officer, RapidSOS. “With safety becoming an important feature across technology products and apps, we applaud Grubhub for being proactive in bringing a direct link to 911 for its delivery partners with actionable data that enables faster and smarter emergency response.”

Linking Delivery Partners to Safety

Serving millions of diners with hundreds of thousands of orders daily, Grubhub’s delivery partners are essential to their local businesses and communities. Through its Driver Safety Council, Grubhub holds regular discussions with active Grubhub delivery partners on how to ensure each feels safe while delivering orders. Direct input helps the company continuously improve while connecting drivers to safety gear, tutorials, and in-app navigation for those using bikes to make deliveries.

In collaboration with RapidSOS, the Grubhub for Drivers App will now digitally route critical data to the nearest 911 center. It does so via three new features that are accessible to delivery partners when they hit the SOS Button in the Safety Services section: 911 Slider, Safety Agent Call, and Safety Agent Text. With just one tap, Grubhub Delivery Partners are connected to emergency assistance by voice or text message.

The 911 slider feature allows a delivery partner to simply swipe within the app to immediately connect with 911. The Safety Agent Call or Text feature links a delivery partner to a RapidSOS agent, who can walk them through an uncomfortable situation and pass along real-time location data along with name and phone number to first responders if needed.

For more information about the partnership and Grubhub’s commitment to delivery partner safety, please visit https://driver.grubhub.com/driver-safety/.

About RapidSOS, Inc.

In partnership with public safety, RapidSOS has created the world’s first intelligent safety platform that securely links life-saving data from over 500 million connected devices, apps and sensors directly to safety agents, 911 and first responders. To learn more about our technology that’s creating life-saving connections, visit www.rapidsos.com.

About Grubhub

Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms and an improved delivery experience. Grubhub features more than 365,000 restaurant partners in over 4,000 U.S. cities.

Grubhub Teams Up with PayPal & Visa to Offer Drivers Faster & Easier Access to Payments

Instant Cashout via Direct to Debit Allows Drivers to Instantly Send Grubhub Earnings to Visa Cards

CHICAGO, June 14, 2022 /PRNewswire/ — Grubhub, a leading food ordering and delivery marketplace, today announced the launch of Instant Cashout via Direct to Debit, which drivers can use to immediately access their earnings. The new payout option, enabled by Hyperwallet from Paypal and Visa Direct1 – Visa’s real-time2 money movement network – offers more flexible access to earnings by allowing any driver with an eligible bank debit card to deposit their accrued earnings to their eligible debit or prepaid card.

“Cashing out is one of the most important features to Grubhub’s drivers, and we are constantly innovating to deliver the best possible experience,” said Mrugesh Bavda, product manager for Grubhub. “Direct to Debit will expand the ways our drivers can immediately and reliably access the income they generate on our platform, while maintaining the flexibility and independence that they appreciate from Grubhub.”

Direct to Debit is powered by Hyperwallet, a payout management platform managed by PayPal, which in turn uses Visa Direct to deposit those payments to bank debit cards.

“PayPal and Grubhub have nurtured a very strong relationship over the last 10 years that has resulted in millions of customers opting to use PayPal or Venmo at checkout,” said Cindy Turner, vice president of large enterprise product and growth at PayPal. “Currently more than 95 percent of Grubhub transactions are processed by our enterprise offering Braintree, which includes added benefits such as high authorization rates and low risk losses. The addition of payouts through Hyperwallet is a natural extension of our work together, and we are excited to help drivers access their funds more quickly and efficiently.”

“Today’s consumers are accustomed to ‘real-time everything’ and worker expectations are no different when it comes to receiving tips and earnings,” said Yanilsa Gonzalez-Ore, SVP, North America Head of Visa Direct. “Through collaborations with companies like Grubhub, Visa Direct is helping reshape money movement to provide workers with faster, digital access to the money they’ve earned.”

Instant Cashout via Direct to Debit is Grubhub’s latest step to increase financial stability and flexibility for its drivers and is rolling out to all drivers throughout the month of June. The company initially rolled out Instant Cashout – in partnership with Chase – in 2019, allowing drivers to instantly cash out available earnings straight to their bank accounts. More than 60 percent of drivers currently use Instant Cashout as their primary or partial means of getting funds, and drivers use the feature three times per week on average.

About Grubhub

Grubhub is part of Just Eat Takeaway.com (LSE: JET), (AMS: TKWY), a leading global online food delivery marketplace. Dedicated to connecting more than 32 million diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms and an improved delivery experience. Grubhub features more than 320,000 restaurant partners in over 4,000 U.S. cities.

About PayPal

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering 429 million consumers and merchants in more than 200 markets to join and thrive in the global economy.

1 Visa Direct capability enabled through Grubhub’s financial institution partner
2 Actual fund availability depends on receiving financial institution and region

SOURCE Grubhub

Grubhub Applauds Latest Protections For New York City Delivery App Workers

Company commends Mayor Adams and City Council for common sense measures to back workers essential to our businesses and communities

April 21 – Grubhub, a leading food ordering and delivery marketplace, today reiterated its support for New York City measures designed to protect the rights of workers who deliver for any app. The company was an early backer of the measures, the latest of which take effect tomorrow, April 22, and include steps such as paying delivery workers once a week, including disclosures about route, pay and gratuities, providing a free insulated bag to workers after six deliveries, and more.

“These latest protections are common sense steps to support delivery workers who work hard every day for New York’s restaurants and residents,” said Amy Healy, vice president, government affairs at Grubhub. “Grubhub has backed these measures from the beginning, and we commend Mayor Adams and the City Council for acting on behalf of workers who have been absolutely essential to our businesses and communities throughout the pandemic.”

Grubhub proactively took a number of its own steps to ensure the safety of drivers, diners and communities throughout the pandemic, including launching Instant Cash Out for drivers, which allows drivers to cash out available earnings directly into their bank accounts on the same day. Grubhub also launched an online shop for drivers and delivery partners to order their own free PPE, including hand sanitizer and masks, and offered driver support pay to cover medical expenses and loss of income for any partners impacted by COVID-19.