Avride and Grubhub Bring Autonomous Delivery Robots to U.S. College Campuses

Avride and Grubhub are bringing autonomous robot delivery to colleges across the country. Currently available at The Ohio State University, students at Grubhub partnered campuses can order meals, snacks and convenience items for delivery via robot.

The first fleet of 100 robots are currently active on The Ohio State University’s campus,and feature next-generation models designed to handle high volumes of deliveries that a campus as large as The Ohio State University is expected to see. With advanced technology drawn from Avride’s expertise in autonomous vehicles, Avride’s robots are intelligent and reliable—even in challenging conditions like rain or snow. They boast a spacious compartment that can handle anything from a quick snack between classes to an assortment of pizzas and drinks for a get together with friends. The robots also feature customizable LED panels with animated designs, which can be tailored to reflect the unique identity of each campus, making them a fun and familiar presence for students.

“Our robots have already proven their value in campus environments, delivering convenience and delight to students,” said Dmitry Polishchuk, CEO of Avride. “We’re thrilled to be working with Grubhub to scale this success and expect to see hundreds of our robots serving campuses already in 2025.”

“Working with Avride deepens our commitment to allow our campus partners to seamlessly integrate innovative delivery experiences into their dining operations,” said Rob DelaCruz, vice president and general manager of Grubhub Campus. “Students love the convenience of robot delivery, and we’re excited to continue offering our campus partners a variety of delivery options to best meet their unique needs.”

Avride is the latest autonomous delivery provider Grubhub offers its campus partners. Since first offering robot delivery in 2021, hundreds of thousands of Grubhub orders have been delivered via robots across dozens of schools. In addition to robot delivery, Grubhub Campus Dining offers a range of solutions to meet the unique needs of its campus partners, including sustainable reusable packaging and advanced retail technology. In total, Grubhub Campus Dining partners with more than 360 universities and serves more than four and a half million students. For more information on how administrators can bring robot delivery to their campus, please visit here.

Grubhub Grows Pet Category with the Addition of Pet Supplies Plus and Wag N’ Wash

Customers can order from nearly 700 Pet Supplies Plus and Wag N’ Wash locations for on-demand delivery

CHICAGO and LIVONIA, Mich., Jan. 28, 2025Grubhub is making it easier for pet owners to order food, toys, grooming essentials, accessories and more with the addition of a leading pet retailer, Pet Supplies Plus, and its emerging sister brand, Wag N’ Wash, to its marketplace. Through this partnership, Grubhub customers can access thousands of pet-related products from nearly 700 Pet Supplies Plus and Wag N’ Wash locations across the country.

With the convenience of on-demand delivery, pet owners no longer need to make last-minute trips to the store for pet food or supplies, making it easier than ever to care for their pets. In addition to essentials like food and toys, customers can order travel accessories, cold weather clothing and health and wellness items, including flea and tick treatments.

“Adding Pet Supplies Plus to Grubhub’s growing list of partners highlights our continued commitment to offering a diverse range of products and services that meet the needs of all our customers,” said Craig Whitmer, vice president of new verticals at Grubhub. “For pet owners, this partnership creates a seamless shopping experience, providing owners with access to a wide variety of pet products with the convenience and quality of on-demand home delivery.”

As the hometown store for all things pets, Pet Supplies Plus is a neighborhood staple in each community it serves. Locally owned and operated, each store is staffed with a friendly, knowledgeable team and offers a wide selection of over 10,000 products from 400 brands.

“In everything we do, our neighbors always remain top priority,” shared Chris Rowland, CEO of Pet Supplies Plus and Wag N’ Wash. “Through this partnership with Grubhub, pet owners will have another resource to ensure their furry, scaly or feathery friend is cared for.”

To celebrate, Grubhub is offering customers 30% off orders of $30+ from January 27th to February 9th.* Additionally, Pet Supplies Plus and Wag N’ Wash are also available as part of Grubhub+, Grubhub’s loyalty program that allows members to enjoy benefits like $0 delivery fees and lower service fees on eligible orders, discounted priority delivery, ongoing member-only exclusive offers, and more.**

About Grubhub
Grubhub is a leading U.S. ordering and delivery marketplace dedicated to connecting customers with their favorite local restaurants, merchants and convenience retailers. Grubhub elevates online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Part of Wonder Group, Grubhub features 375,000 merchants in over 4,000 U.S. cities.

About Pet Supplies Plus
Your neighborhood Pet Supplies Plus has everything you need for your furry, scaly and feathery friends. Its shelves are stocked with the right products, including a wide selection of over 10,000 natural and made in the USA products from 400 brands. Easily find all their favorites at prices you love, whether you shop in store or online using free curbside pickup, same-day delivery or Autoship. To help keep your pets happy and healthy, pet prescriptions can be filled online and delivered directly to your door. As the nation’s largest pet retail franchise with more than 730 locations in 44 states and counting, Pet Supplies Plus makes shopping local simple. For more information visit www.petsuppliesplus.com.

About Wag N’ Wash
Wag N’ Wash Natural Pet Food & Grooming, a full-line dog grooming and self-wash specialty retail destination, has a mission to recognize, promote and foster the positive impact that companion pets and their humans have on each other. Wag N’ Wash provides full-service grooming, self-wash facilities, baked dog treats, natural food, supplements, and toys. Wag N’ Wash has ranked on Denver Business Journal’s Colorado-Based Franchisors List, Franchise Times’ Top 200+ List and Franchise Gator’s Top 100 Franchisees List. Today, there are 25 Wag N’ Wash locations open across the nation. To learn more about Wag N’ Wash, please visit https://www.wagnwashfranchising.com/.

*Terms and fees apply. Available for orders from participating Pet Supplies Plus and Wag N’ Wash locations only on the Grubhub platform. Order subtotal must be at least $30 (before tax, tip, and fees). Discount will apply to the order subtotal only, up to $15 off. Available 1/27/2025 – 2/09/2025, or while supplies last. See applicable menu page for more details.

** Benefits apply to orders over the applicable subtotal minimum. Terms and additional fees apply. Learn more here.

Grubhub Onsite and Hilton Expand Partnership to Elevate the Guest Experience with Mobile Ordering and Delivery at Over 2,600 Hotels

Guests at Hampton by Hilton, Tru by Hilton, and Spark by Hilton can satisfy their cravings and order essentials from the Grubhub Marketplace

CHICAGO and MCLEAN, Va., Dec. 11, 2024 Grubhub Onsite and Hilton are expanding their partnership by bringing on-demand food, grocery, and convenience item delivery to over 2,600 hotels across the Hampton by Hilton, Tru by Hilton, and Spark by Hilton brands. This expansion means more guests can now enjoy seamless access to Grubhub’s extensive Marketplace of more than 375,000 merchants by simply scanning a QR code, offering the ultimate convenience during their stay. Guests can also enjoy one free month of Grubhub+ for perks like $0 delivery fees and lower service fees on eligible orders, and 5% credit back on pickup orders, making it even easier for guests to get the items they need.*

This rollout builds on the success of Grubhub Onsite at Homewood Suites by Hilton and Home2 Suites by Hilton, where the program launched in 2023. Since then, orders to Hilton properties have more than doubled, with Sunday being the most popular day for orders. Guests have ordered everything from pad thai and caesar salad to phone chargers, deodorant, cold remedies, and nail polish remover. This expanded partnership complements Hilton’s existing offerings by providing guests with additional flexibility to meet their unique needs and cravings. 

“Expanding our partnership with Hilton is a testament to our successful alliance and the strong demand for our service among guests seeking convenient, affordable delivery,” said Rob DelaCruz, vice president and general manager of Grubhub Onsite. “Whether it’s comfort food from a local restaurant, groceries to complete a meal, or forgotten toiletries, we’re devoted to supporting Hilton’s guests while they’re away from home.”

At Hilton, our goal is to make every stay as comfortable and convenient as possible,” said Bill Duncan, senior vice president and global category head, All Suites and Focused Service Brands, Hilton. “The expansion of our Grubhub Onsite partnership to include Hampton, Tru, and Spark enhances the amenities offered at our beloved hotels, offering even more value to our guests and ensuring they have easy access to the items they want during their stay.”

Spark, Tru and Hampton are the latest brands to join Grubhub’s growing list of hospitality partners. They join brands like Choice Privileges, Sonesta International Hotel Corporation, My Place Hotels, and other Hilton brands, including Homewood Suites and Home2 Suites. For more information on Grubhub Onsite, visit here.

About Grubhub
Grubhub is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features more than 365,000 restaurant partners in over 4,000 U.S. cities.

About Hilton
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,300 properties and over 1.25 million rooms, in 138 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No.1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 200 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.

About Hampton by Hilton
As the No. 1 ranked lodging franchise for the last 15 years by Entrepreneur®, Hampton by Hilton — including Hampton Inn by Hilton and Hampton Inn & Suites by Hilton — serves quality-driven and value-conscious travelers at more than 3,000 properties in 41 countries and territories around the globe. The brand continues to lead its segment by providing guests with high quality, thoughtfully designed accommodations and amenities, such as modern, spacious rooms and free hot breakfast featuring the signature Hampton Waffle. Hampton by Hilton is committed to delivering an exceptionally friendly and authentic service all backed by the 100% Hampton Guarantee™. Experience a positive stay at Hampton by Hilton by booking at hampton.com or through the or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Hampton by Hilton at stories.hilton.com/hampton, and follow the brand on Facebook, Instagram and X. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Hampton by Hilton at stories.hilton.com/hampton, and follow the brand on Facebook, Instagram and X. 

About Tru by Hilton
Tru by Hilton is a game-changing hotel brand with more than 270 open locations across the Americas, providing guests with a consistent, fun experience at an affordable price. Spirited, simplified and grounded in value, Tru by Hilton is designed for cross-generational appeal. Efficiently designed modern guestrooms feature rolling desks, oversized windows for natural light and bright, spacious bathrooms. Guests can enjoy complimentary hot breakfast at the Top It breakfast bar, featuring a signature automatic pancake maker. Premium snacks, light meal options and single-serve wine and beer are available for purchase at the 24/7 Eat. & Sip. market. Experience a positive stay at Tru by Hilton by booking at trubyhilton.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Tru by Hilton at stories.hilton.com/trubyhilton, and follow the brand on Facebook, Instagram and X.

About Spark by Hilton  
Spark by Hilton is a premium economy hotel brand at the intersection of value and consistency. Spark provides a reliable and comfortable stay with friendly service for every guest, all at an accessible price. Spark hotels provide a welcoming sense of arrival with colorful accent walls and inspiring artwork. The public spaces provide multi-functional seating, from communal tables to rocking chairs, and guest rooms are comfortable and relaxing with simple, streamlined furniture. In the morning, travelers can enjoy a complimentary signature bagel bar and premium coffee. Spark’s groundbreaking impact on the hotel industry is credited with Hilton’s recognition as one of Fast Company’s 2024 Most Innovative Companies. Experience a positive stay at Spark by Hilton by booking at sparkbyhilton.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about at Spark by Hilton at stories.hilton.com/spark.

*Benefits apply to orders that meet the applicable subtotal minimum from Grubhub+ eligible merchants. Additional fees may apply on Grubhub+ orders. For more details and terms, visit grubhub.com/plus.

Grubhub’s 2024 Delivered Trend Report Reveals Americans Were ‘Doing the Most’ This Year

From extra-extra protein to extra shots of espresso, customers were doing the most with delivery orders that were, well… a bit extra in all the best ways!

Today, Grubhub released its annual 2024 Delivered Report, offering a deep dive into consumer ordering trends and behaviors. The report analyzes orders placed throughout the year—from restaurants, grocery stores, convenience stores, and more—delivered to customers at home, work, college campuses, hotel rooms, and beyond. Grubhub’s trends reveal that even when it felt a bit “extra,” no one hesitated to “add to bag.” Americans fully embraced the art of going all in, making 2024 the year of ‘Doing the Most.’

People rejected the minimalist trend as we witnessed a rise in the end of quiet luxury, neon green aesthetics, loud pop tracks, and a common pride in doing everything to the fullest. After all, doing it halfway didn’t get the gold. What some considered excess, others saw as essential. People were determined to get the most out of their purchases, their travel experiences, and certainly their delivery choices.

Ready to dive into the report? Don’t just grab a coffee for this read– make it an espresso🎶. Oh wait, you probably already have!

PROTEIN POPPED OFF, ONE CHICKEN BREAST AT A TIME
This year, Americans weren’t just eating protein – they were going ALL in. Whether it was meal prepping like pros, or loading up on protein-heavy delivery favorites, they made sure every bite packed a punch. Pro tip: up👏 the👏 protein👏!

  • Chicken ruled this year being included in nearly 40% of all Grubhub restaurant orders and crowding grocery carts like a superstar. Chicken was also part of Grubhub grocery store orders almost three times as often as beef. If there was a protein popularity contest, chicken would take home the crown!
  • Extra protein was extra desirable with 15% of Grubhub Chipotle orders including double protein.
  • Cottage cheese had a social media-fueled renaissance. Customers embraced the protein-packed dairy, transforming trending dishes like cottage cheese toast and flatbreads. But this trend wasn’t just seen on social media. This year, Grubhub delivered over one ton of cottage cheese orders to customers. That’s more than two thousand pounds of cottage cheese!
  • These 5 cities were leading the charge, using curds and whey in the most creative ways:
    1. New York City
    2. Los Angeles
    3. Chicago
    4. San Francisco
    5. Boston

PEOPLE COULDN’T STOP THINKIN’ ABOUT ME ESPRESSO
Americans were buzzing with their love for espresso – whether sipping it in their drinks or blasting it on repeat in their music playlists. So much so that even Grubhub espresso orders spiked the week of June 22nd, right as the hit song topped the charts. Coincidence? We think not! To top it off (literally), customers added more espresso shots to their orders than last year! But it wasn’t just basic espresso that people needed in their lives. They were thirsty for variety and Grubhub delivered, offering nearly 15,000 unique variations of lattes alone this year.

Top 5 cities ordering the most espresso:

  1. Miami
  2. Los Angeles
  3. Denver
  4. Boston
  5. New York City

PICKLES HAD EXTRA ENTRÉE ENERGY
The briny cucumber continued to rise in popularity with a 14% increase in overall orders. This came as no surprise as people made the most of their pickle passions – whether as a bread substitute for cold-cut sandwiches or using its distinctive juices to sour their sodas. Whatever floats your boat!

CONVENIENCE DELIVERY DID THE MOST AS A ONE-STOP CRAVINGS SHOP
Customers turned to their neighborhood convenience spots for 24/7 sustenance, making the most of their diverse offerings on Grubhub. Made-to-order hotdogs, bananas and sodas topped the list as the most popular items ordered from convenience stores this year.

Dr Pepper took the lead as the most-ordered soda from convenience stores. While people still found joy in their Diet Coke breaks, 2024 saw the soda claim victory in the battle of the bubbles! Whether poured from the fountain or straight from the can into the tumbler, customers embraced its unexpected viral twist—added pickles! Who could resist that bold flavor combination?

EMPLOYEES MAXIMIZED THEIR IN-OFFICE PERKS
Thanks to return-to-office policies and trends like coffee badging, corporate ordering made a big comeback. This year, Grubhub saw a 53% increase in corporate coffee orders. If employees were heading back to the office, they were definitely getting their corporate dollars’ worth!

But coffee isn’t the only workplace routine that made a statement this year. “Chipotle Boys” shook up the lunch scene, turning the burrito bowl into the ultimate workday staple – one forkful at a time, multiple times a week. As a result, burrito bowls spiked as THE office lunch choice with corporate Chipotle lunch orders increasing by 27% on Grubhub.

MEXICAN CUISINE WAS SO MUCH MORE THAN TACO NIGHT
It wasn’t just taco night – Mexican cuisine stole the show as the most popular international cuisine for Grubhub customers across the country, and many took their taco game to the next level, ordering nearly 1.3 million birria orders this year alone.

COLLEGE STUDENTS MAJORED IN CAFFEINE
This year, energy drinks trended as a caffeine sidekick and coffee alternative. College students powered through midterm season with February seeing the highest energy drink orders across college campuses, up nearly a third compared to other months.

And while college years are punctuated by exams, getting the most out of the college experience requires energy for epic, early-morning weekend tailgates and late-night socializing. The East Coast did the most when it came to caffeine orders on Grubhub, and these were the top five colleges that ordered the most coffee:

  1. Pace University – NYC
  2. West Chester University of Pennsylvania
  3. Syracuse University
  4. University of Rochester
  5. Rowan University

WHEN IT WAS TIME TO WIND DOWN, DECAF DID THE MOST FOR A BETTER NIGHT’S SLEEP
Some colleges turned to decaf so they could get the most out of their sleep! These five schools were the most decaffeinated:

  1. Fordham University
  2. California State University Fullerton
  3. University of Massachusetts Lowell
  4. University of Illinois Chicago
  5. WashU

In 2024, America embraced the power of peaceful slumber with a surge in decaf orders, marking a 5% boost in caffeine-free choices nationwide. But the real trendsetter? A whopping 21% of those decaf orders were placed after lunch, making the 2 p.m. coffee break a mindful ritual rather than a caffeine-fueled habit. It’s clear: Americans are now sipping their way to better sleep, and that afternoon decaf moment has never been more intentional or more relaxing!

SWEET, SPICY, & EVERYTHING NICE: SWICY DELIVERED THE MOST FOR DINERS’ TASTE BUDS
Swicy took the nation by storm, mixing the best of both worlds—sweet and spicy—into everything from summer drinks to snacks and spirits. Why settle for one when you can have the best of both? This irresistible combo wasn’t just a trend—it was a full-blown movement. In fact, hot honey purchases surged by 30% in Grubhub grocery stores orders, proving that Americans were all in on swicy, pairing it with everything from fried chicken to French fries. Talk about a flavor duo that hits all the right notes!

TRAVELERS MADE THE MOST OUT OF STAYING IN THEIR HOTEL ROOMS
Ever been too tired to leave your hotel room but still wanted to taste the best local flavors? You’re not alone! This year, travelers were very demure and ditched nights on the town for hotel room meals, with 60% of all hotel delivery orders occurring during dinner time. Thanks to Grubhub’s partnerships with top hotels across the country, cravings and forgotten toiletries didn’t stand a chance of ruining vacation goals.

But that’s not all! Wine pairings at dinner, champagne for breakfast in bed, or a six-pack of seltzers to go- adult beverages helped make hotel room stays extra special. These cities placed the most alcohol orders to their hotel:

  1. Virginia Beach
  2. Chicago
  3. New York City
  4. Washington, D.C.

HOSTESSES MADE THE MOST-EST OUT OF FAMILY MEALS
2024 was a big year for at-home entertaining, and Grubhub users were all about socializing with guests over prepping in the kitchen. When it came to feeding the crowd, they called in reinforcements, ordering over 1.6 million family meals from their favorite popular restaurants. Socializing > meal prepping, and Grubhub made it happen!

Ready to hop on these trends before 2025 rings in new cultural food moments?
Sign up for Grubhub+, the platform’s popular loyalty membership program, and take advantage of $0 delivery fees and lower service fees on eligible orders, discounted priority delivery, 5% credit back on pickup orders, ongoing member-only exclusive offers, and more.*

Grubhub+ is also available to all Amazon Prime members (a $120 value per year) – making restaurant, grocery, and convenience ordering easier and more affordable than ever before. If you’re a company looking to bring meal perks to your workplace, please visit corporate.grubhub.com.

Follow Grubhub on X, Instagram, and TikTok, and visit about.grubhub.com for more on the latest news and offerings.

*Benefits apply on eligible standard orders that meet the applicable subtotal minimum only. Additional fees (including service fees and priority delivery fees) may apply. Grubhub+ is an automatically renewing membership service requiring recurring payments at the then-current rate (currently $9.99/mo) plus tax until canceled. For more details and terms on Grubhub+, visit grubhub.com/plus.

About Grubhub
Grubhub is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.

Grubhub Grows its Marketplace Offerings to Include Office Supplies with Office Depot

Office Depot is the first office supplies retailer on Grubhub and is available for on-demand delivery from more than 800 locations

Grubhub announced today that it is adding office supplies to its marketplace in partnership with Office Depot, an operating company of The ODP Corporation and a leading omnichannel retailer dedicated to supporting small business, home office, and education customers live more productive and organized lives. More than 6,000 items are available for on-demand delivery, including laptops, printers, ink, paper products, writing supplies, tech accessories and more. Office Depot is Grubhub’s first office supplies retail partner.

The addition of Office Depot provides even greater convenience for Grubhub Corporate Accounts clients — many of whom are office administrators responsible for restocking supplies. A recent survey found that more than 80 percent of administrators have encountered situations where they run out of essential supplies they need the same day. Furthermore, 67 percent said they would prefer supplies to be delivered the same day they place an order. Office Depot is also part of Grubhub+, Grubhub’s loyalty program that provides unlimited $0 delivery fees on eligible orders.* This offers significant value for corporate clients, with those surveyed ranking $0 delivery fees as their most important consideration.**

“Whether they’re a student preparing for finals, an office administrator who needs to restock supplies, or a working professional setting up their home office, we’re excited about all of the ways our customers can benefit from having access to office supplies on Grubhub,” said Craig Whitmer, vice president of new verticals at Grubhub. “Adding office supplies to our marketplace reflects our commitment to being a platform where customers can get more of what they need.”

“Partnering with Grubhub enhances our distribution reach and empowers us to better serve our customers’ unique needs,” said Kevin Moffitt, executive vice president of The ODP Corporation and president of Office Depot. “We are excited to join a dynamic marketplace where consumers can effortlessly shop for their office and personal essentials, ultimately fostering a more productive lifestyle.”

More than 800 locations across 42 states are available for customers to order from. Office supplies is the latest category available for order on Grubhub, joining restaurants, convenience, grocery, and pet supplies.

About Grubhub
Grubhub is part of
Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.

About Office Depot
Office Depot, LLC, an operating company of The ODP Corporation, is a leading specialty retailer providing innovative products and services delivered through a fully integrated omnichannel platform of Office Depot and OfficeMax retail stores and an award-winning online presence, OfficeDepot.com, to support the productivity and organization of its small business, home office and education clients. Office Depot is committed to enabling its clients’ success, strengthening local communities and providing equal opportunities for all. For more information, visit officedepot.com, download the Office Depot app on your iPhone or Android and follow @officedepot on Facebook, X, Instagram and TikTok.

Office Depot is a trademark of The Office Club, LLC. OfficeMax is a trademark of OMX, Inc

* Terms and additional fees apply. Learn more here.

**Data points are based on an internal survey of Grubhub Corporate clients (2024)

Grubhub Adds New Category to its Marketplace with PetSmart Partnership

PetSmart is the first pet supplies retailer available for Grubhub delivery with more than 1,400 locations on Grubhub across the country

CHICAGO and PHOENIX, Oct. 30, 2024 — Grubhub announced today that it is partnering with PetSmart to bring the leading pet retailer’s inventory of pet supplies, foods, supplements, habitats, accessories and more to the Grubhub Marketplace. PetSmart is Grubhub’s first pet retail partner, marking Grubhub’s expansion beyond restaurants, convenience and grocery.

More than 14,000 items are available for delivery from more than 1,400 PetSmart locations on Grubhub in all 50 states. Customers can choose from premium pet food, treats, toys and apparel, available for on-demand delivery. With more than half of millennials and Generation Z consumers using online channels to purchase products for their pets, the addition of PetSmart is a natural extension of the Grubhub Marketplace and builds on Grubhub’s recent grocery and convenience partnerships with Albertsons, CVS and Mercato.* PetSmart is also available as a part of Grubhub+, Grubhub’s loyalty program that provides access to unlimited $0 delivery fees on eligible orders, making it even easier and more affordable for customers to treat their pets.**

“Now with PetSmart, we’re giving our customers the ultimate convenience of getting more of what they want delivered right to their door,” said Craig Whitmer, vice president of new verticals at Grubhub. “Americans are investing in their pets more than ever, and I’m thrilled that customers can cater to their pets’ needs where they already order their favorite meals, grocery and convenience items.”

Grubhub’s partnership with PetSmart is just in time for Halloween and the winter holiday season, when many people look for opportunities to include their pets in festivities. The vast majority of consumers consider their pet to be a part of the family, with more than half buying their pet a birthday or holiday present and nearly a quarter dressing their pet up for holidays or events.*** To join in the celebration, Grubhub is offering customers $10 off delivery orders of $40 or more for up to 10 orders from now until Dec. 31.****

About Grubhub
Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.

About PetSmart
PetSmart is the leading pet retailer offering products, services and solutions for the lifetime needs of pets. At PetSmart, we love pets and we believe pets make us better people. Every day with every connection, PetSmart’s passionate associates help bring pet parents closer to their pets so together they can live more fulfilled lives. This vision impacts everything we do for our customers, the way we support our associates and how we give back to our communities.

PetSmart operates nearly 1,700 pet stores in the United States, Canada and Puerto Rico, as well as more than 200 in-store PetSmart PetsHotel® dog and cat boarding facilities. We provide a broad range of competitively priced pet food and products as well as services such as dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp™ and pet adoption.

PetSmart, PetSmart Charities® and PetSmart Charities® of Canada work with nearly 4,000 animal welfare organizations to bring adoptable pets into stores so they have the best chance possible of finding a forever home. Through this in-store adoption program and other signature events, PetSmart has facilitated over 10 million adoptions, more than any other brick-and-mortar organization.

* Source: APPA; Pet Food Processing
** Terms and additional fees apply. Learn more here.
***Source: Statista: U.S., December 2023
**** Discount is automatically applied at checkout. Terms and fees apply. See app for details.

Grubhub Grows its Marketing Platform with New Advertising Placements for Merchants and Brands

Since our earliest days in 2004, Grubhub’s mission has been to help connect consumers to nearby merchants, while giving these merchants a platform to grow their businesses. We’ve done this through our Grubhub Marketplace, which is a marketing platform at its core that gives our more than 375,000 merchant partners access to tens of millions of consumers across the country looking for takeout. We provide our merchant partners with a variety of marketing packages to choose from depending on their business goals, and they only pay when they generate orders on our Marketplace. Today, we’re expanding how merchants and brands can use Grubhub as an advertising channel.

Grubhub Pre-Checkout Ads for Merchants
We frequently hear that our merchant partners are looking for more control and flexibility over how their business shows up on the Grubhub Marketplace. They want to reach more people at the earliest point in the decision-making process and add incremental value throughout the customer experience. With Grubhub Ads, they can now run and manage listings on the homepage, search results list and cuisine category page to reach more customers throughout the ordering process.

Differing from our existing sponsored listings that Grubhub manages for merchants as an add-on to our Premium marketing package, these new ad placements give all partners, regardless of their marketing package, control over the frequency, location and targeting of their ads.

Powered by Koddi, Grubhub Ads are managed within the merchant’s portal in Grubhub for Restaurants. Merchants can choose their audience, the dates and times the ad will run, the duration of the ads and their monthly budget. Once the ad is live, they can edit, pause or end the campaign at any time and they only pay when customers click on their listing.

“We’re a newer restaurant in our area, and with all of the competing restaurants around us, it’s important that we are able to advertise our restaurant so that we attract customers and gain visibility on the Grubhub Marketplace. Since running ads on Grubhub, our sales are up 30 to 40 percent, and that’s just in the summer alone. As we get into fall and winter when people tend to order out more, I know we will see even greater results.” — Cindy Lech, co-owner of Lenoxthai, a Thai restaurant on the Upper East Side in NYC

“I’m a big believer of advertising, especially in a city like New York where there’s no shortage of restaurants and you have people coming and going at all times. In order for people to notice your restaurant, you better be in one of the top 10 placements. Since running ads on Grubhub, I’ve seen a 15 to 20 percent increase in orders, and it’s a huge plus to know if a customer is new or returning. Having a 4 or 4.5 star rating on Grubhub and the ability to run ads keeps you on top. I don’t think it gets any better than that.” — Edon Vokshi, owner of Pizzeria L’ Antica in NYC

Post-Checkout Ads for Brands
Tens of millions of customers use Grubhub regularly, and they eagerly pay attention to our delivery confirmation and tracking page as they wait for their order to arrive. Now in partnership with Rokt, we’re offering consumer brands access to market to this captive audience of customers on Grubhub’s order tracking page. Through Rokt’s AI technology, brands can showcase relevant and non-intrusive offers to Grubhub’s customers at a time when they are highly engaged (post-checkout) with offers that range from cash back and rewards to fitness memberships, video, music and audio subscriptions, and more.

“As a marketplace with tens of millions of customers, we’re excited to give merchants and brands more opportunities to grow their business through Grubhub,” said Kyle Emmett, senior director of retail media and merchant solutions at Grubhub. “These new advertising tools are a natural extension of our long-standing efforts to make Grubhub an effective marketing channel for our merchant partners to acquire more consumers and a further step to reach our full potential as an advertising channel.”

These new tools for merchants and brands complement Grubhub’s existing suite of marketing capabilities for merchant partners. By selecting from our range of marketing packages, merchants unlock access to promotions, loyalty and promoted placements and receive actionable information about their business through Order Frequency Insights. These tools allow merchants to better target customers to strategically grow their sales while giving them visibility into what’s performing well across different customer segments.

For more information on how to get started with ads, please visit here.

Grubhub’s Commitment to Transparency

Twenty years ago, Grubhub set out to revolutionize the way people connect with their favorite local restaurants. Born from the frustration of sifting through countless paper takeout menus, our founders had a clear vision: to create a seamless online platform where customers could easily explore and order from a variety of local dining options. What started as a simple solution to a common problem has evolved into a platform that millions of people use every day. 

As we celebrate two decades of innovation, one thing has remained constant: our unwavering commitment to a great user experience. We believe that clear, straightforward communication is key to that, whether it’s ensuring our customers see all applicable fees upfront, empowering merchants to manage their own menus, or providing delivery partners with transparent delivery opportunities and earnings information. 

Let’s take a closer look at how Grubhub’s dedication to transparency benefits everyone involved in the food delivery process—from consumers to drivers to merchant partners.

What do customers see when ordering on Grubhub?

Making the ordering process simple and straightforward has always been a priority. To achieve this, we ensure that key information is clearly communicated to customers every step of the way. When customers search for what they’re craving and scroll through the search results, they’ll see essential information clearly laid out, including each merchant’s distance from their location and estimated delivery time. 

Delivery Fees

When the merchant uses Grubhub delivery partners to deliver, the delivery fee goes toward Grubhub’s delivery-related costs, including compensating the driver fairly. If the merchant uses their own delivery drivers, then the delivery fee goes to the merchant. Delivery fees are typically a fixed dollar amount and change based on a customer’s distance from the merchant.

Service Fees

Customers will also see a service fee at checkout, which helps cover Grubhub’s operating costs. Operating costs include everything associated with running a complex, three-sided marketplace, like making sure our customer-, driver-, and merchant-facing apps are running efficiently and having dedicated staff available 24/7 to support our customers, drivers, and merchant partners. 

Creating a group order with friends? Craving extra, EXTRA cheese today? Want fries with that? Building the perfect order is part of the fun of ordering with Grubhub.  Our service fee is calculated as a percentage of the total value of items in a customer’s basket, which is why it’s disclosed during the checkout process, once a customer has finished adding their items. 

Checkout screen

Service fee explanation prompt

Other fees

In some cases, customers may see a Small Order Fee if the total value of the order is low. This fee helps make delivery more sustainable for all involved, including our delivery and merchant partners. The fee goes away once a minimum order value is reached. 

In some jurisdictions, like California, there may be additional fees to account for things like driver benefits. These are always clearly disclosed during the checkout process.

Tipping

Finally, customers have the option to tip their delivery partner at checkout. Delivery partners always keep 100% of their tips for completed deliveries, and we strongly encourage tipping to reward good service!

What information is visible to Grubhub delivery partners?

When a delivery partner receives a delivery offer, they see the merchant’s name, address, the number of orders that are in the offer, estimated miles, and total pay. In some jurisdictions, where the law mandates, more details may be available to our delivery partners. Based on this information, delivery partners can decide to accept or reject an offer. 

Earnings from completed deliveries are reflected in real time in the Earnings tab of the Grubhub for Drivers app. Delivery partners will be able to see a list of all completed orders including the merchant’s name, earnings from the order, and a breakdown of their pay including base, tips, and any bonuses received.

delivery offer screen
Driver earnings tab

 

Our delivery partners are typically paid once a week. This payment encompasses the amount they earned during the previous week. They also have access to our “Instant Cashout” feature, which allows them to deposit up to $500 a day, almost instantly, for a small fee. As always, our delivery partners can learn more about ways to earn on the Grubhub for Drivers webpage.

What do Grubhub merchant partners see?

When it comes to our merchant partners like restaurants and retailers, Grubhub discloses the marketing fee, delivery fee, promotions, baseline costs of the food order, taxes, and other transaction costs in their statements. The fees charged by Grubhub and our offerings are clearly disclosed on our website. Merchants can choose the package that works for them, with each offering a slew of benefits to our partners, and with rates starting as low as 5%. They’re also welcome to change their package at any time.

Packages and commissions

At Grubhub, we are committed to transparency. For the past twenty years, we’ve stayed true to our roots, striving for clarity and simplicity for our customers, delivery partners, and merchant partners. By offering straightforward pricing, clear information, and no surprises at checkout, we ensure that everyone involved in the delivery experience knows exactly what to expect. As we continue to grow and innovate, our commitment remains the same: to make every interaction with Grubhub as transparent, reliable, and rewarding as possible. Here’s to many more years of serving our communities with honesty and care.

Improving the User Experience with New Features

By: Kiran Chandran, Vice President, Consumer Product

From the moment a user opens the Grubhub app to look for their next meal, their experience matters from start to finish. That’s why we’ve added new features that improve every aspect of the user journey — from helping find the perfect restaurant to showing what credits are available in a user’s digital wallet, offering faster delivery, improving order tracking and more.

Homepage Personalization
We now have a selection of more than 30 personalized recommendation carousels on our homepage so that every user can find what they’re looking for. Examples of carousels include merchants with ETAs of 30 minutes or less, merchants from a user’s favorite cuisine, items similar to the user’s most ordered item, new nearby merchants; convenience, grocery and more; national brands; and others.

To show the most relevant content for users, we use historical click-through and conversion rates to select which carousels a user sees. We consider whether the user is new or returning, time of day, day of the week, and location. For return users, we show recommendations that factor in their past order history, such as similar merchants to their most recent orders. This improved homepage personalization allows us to display the most relevant recommendations for each user, which increases the likelihood they place an order in that moment and the future.

Wallet
Users can have multiple forms of credit tied to their account (such as gift cards, Care concessions, Grubhub+ credit, and a line of credit), which can make it hard to keep track. To
better display a user’s credits, we’ve created Wallet, an informational component that shows how much and what types of credits a user has.

Wallet is accessible on the Grubhub homepage, ensuring users can view all their credits before placing an order. Since launching this feature, we’ve seen higher utilization across all credit types.

Add-On Recommendations at Checkout
With our new cross-sell placement feature, users can finalize their carts with ease. We know from user feedback that they appreciate menu item recommendations that inspire and encourage them to try new things. With our new ‘You might also like’ suggestions on the cart screen, users are shown recommended items while confirming their order details. Whether it’s a forgotten dipping sauce for nuggets, adding fries to a burger, or trying a new side, no item is left behind with this feature.

Priority Delivery
With their main items and any add-ons now in their cart, users are ready to check out and select their delivery method. We know our users value speed and convenience, and we’re excited to double down on both by offering Priority Delivery. Priority Delivery is a new feature that allows users to receive orders delivered by Grubhub’s network of couriers faster. At checkout when available, users can select Priority Delivery for $2.49 and take advantage of the faster ETA than standard delivery.

For Grubhub+ members, we offer Priority Delivery at a lower cost on eligible orders, allowing members to benefit from additional savings. For a limited time, Grubhub+ members can try Priority Delivery at no extra cost. Availability depends on a user’s location and Grubhub delivery supply in a given market.

Live Activity Tracking
Once a user places their order, the natural urge to refresh their phone to see their order status kicks in. To make it easier for users to know where their order is in the delivery process, we’ve added Live Activity Tracking for iOS. Live Activity Tracking allows users to stay updated on their order status and ETA directly from their home and lock screens. Previously, users would have to wait for a push notification or click into the Grubhub app.

Self-Service Order Not Received
Our priority is to have every order completed without incident, but when things don’t go as planned, we do our best to make things right. With the Self-Service Order Not Received feature, users can automatically report and resolve issues by visiting Grubhub’s ‘Help’ page. Without having to talk to an agent, users can request re-delivery of their order with no fees or a full refund back to their account. By automating this process, users have a better Care experience, which increases the likelihood they place future orders.

“With the speed that technology and user expectations change today, advancements that keep Grubhub ahead of the curve and strengthen the user experience are crucial. We’re proud to keep improving our product with new features that make ordering food easier, faster and more enjoyable for everyone.”

— Kiran Chandran, Vice President, Consumer Product

Stay tuned as we continue to make updates throughout the year!

Grubhub Celebrates 20th Anniversary in Hometown Chicago and Across the Country

Marking 20 years of opening doors for merchants and customers, Grubhub is celebrating with a series of epic deals, giveback programs, and community events.

CHICAGO, July 17, 2024 – Since Grubhub opened its doors in Chicago in 2004, it has helped restaurants across the country open their doors to new diners and empowered diners to explore new cuisines. As Grubhub celebrates its 20th anniversary, the milestone is marked by honoring the 375,000 merchants, 200,000 delivery partners, and 2,400 employees that helped the business serve nearly 100 million customers over the past two decades.

To kick off anniversary festivities, Grubhub is launching a 2-week event, 20 Years of Deals, providing customers some of the best offers yet. Starting today until July 30, Grubhub customers can indulge in exclusive high-value offers featuring 20,000 FREE items* from some of the most-loved national restaurants such as Taco Bell, Wendy’s, Panera, Pizza Hut, Popeyes, and McDonald’s. Adding to the party, several other restaurants and convenience stores will offer up to 20 percent off of orders. 

20 Years of Deals

Below are some of the most exciting deals, with more offers available to Grubhub customers. Visit about.grubhub.com/opening-doors to see full terms and conditions and offers.

  • Taco Bell (July 17) – 20K Free Cantina Chicken Quesadillas on orders $20+
  • Wendy’s (July 19) – 20K Free 10 PC Nuggets on orders $20+
  • Panera (July 21) – 20K Free Mac & Cheeses on orders $25+
  • Pizza Hut (July 24) – 20K Free 6″ Personal Pan Pizzas on orders $25+
  • Popeyes (July 26) – 20K Free Chicken Sandwiches on orders $20+
  • McDonald’s (July 28) – 20K Free Big Macs on orders $15+

“Grubhub started 20 years ago as a business that helped restaurants digitize their menus to reach more diners online. Today, we help millions of customers get whatever they want, whenever they want it, delivered right to their doorstep,” said Howard Migdal, chief executive officer, Grubhub. “This year, we’re not just celebrating this milestone by recognizing what we have accomplished but we’re also showing our gratitude to the people who made it possible – our merchant partners, couriers, diners, and employees – and looking ahead to the exciting things to come in Grubhub’s future.”

Over the next several months, Grubhub will keep the festivities going with a variety of activities – big and small – to continue saying thank you to its merchant and delivery partners, customers, and employees. Keep an eye out for… 

  • Chicago City Council Resolution: In July, the Chicago City Council is expected to honor Grubhub with a resolution, recognizing its significant contribution to the local economy and role in shaping the food delivery industry. 
  • Driver Community Grant Program: In August, Grubhub will launch a new grant program, made possible by the Grubhub Community Fund, to help top delivery partners support the nonprofits that contribute positively to their communities. 
  • Chicago Food Fest: In September, Grubhub will host a food festival at Chicago’s Daley Plaza to celebrate the small business restaurants that make up the company’s hometown food scene – while also treating customers to a free lunch experience.
  • Employee Giving Campaign: This fall, Grubhub will engage employees in giving to nonprofits that align with the company’s impact focus areas – helping close the hunger gap, creating more opportunities for people in the hospitality industry, and supporting independent restaurants – an initiative made possible by the Grubhub Community Fund.

For the remainder of 2024, Grubhub plans to continue sharing details about its celebration of 20 years of opening doors, and how everyone can join the party. 

About Grubhub
Grubhub opened its doors in Chicago in 2004, founded on the belief that it could create opportunities for local businesses to grow by connecting food from the best restaurants with the people who love it most. Over the past two decades, Grubhub has supported two billion orders and served nearly 100 million consumers while providing delivery partners with opportunities to earn. Today, Grubhub is a part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), featuring 375,000 restaurant, convenience, and grocery merchants in over 4,000 U.S. cities.

*Terms and conditions apply to all offers. Additional fees (including service fees) apply to orders. Limited quantities (expect high demand), available while supplies last. See lp.grubhub.com/20thlegal for full offer terms. For more information on our 20th anniversary celebrations, visit about.grubhub.com/opening-doors

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