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Grubhub Partners with Incognia to Enhance Platform Security and Improve Customer Experience

Leading Food Delivery Platform Sees Increase in Profitability and Decrease in Care Costs With Incognia

San Jose, CA – November 14, 2024 – Incognia, the innovator of next-generation identity solutions, is announcing its partnership with Grubhub, a leading U.S. food ordering and delivery marketplace. As part of the company’s trust and safety initiative, Grubhub is leveraging Incognia’s fraud prevention technology to increase security on the platform and provide a seamless experience for its community of customers and delivery partners. Initial testing shows the solution will make a substantial impact –  Incognia has already proven to increase order profitability and decreased care costs for Grubhub.

“At Grubhub, we aim to provide a seamless and enjoyable experience for everyone who uses our platform, and maintaining safety and security is key to that commitment,” said Jared Horton, Senior Director of Logistics at Grubhub. “Our partnership with Incognia strengthens our ongoing efforts to enhance safety across the platform. Their expertise in keeping marketplaces secure makes them an ideal partner for addressing the unique and complex trust and safety challenges facing platforms like ours.”

Food delivery in the U.S. is a $350 billion industry, with half of diners saying they’ve used at least one food delivery service within the last year. Users rely on delivery platforms to keep them safe and their accounts secure without compromising a seamless experience. Incognia leverages device fingerprinting, location analysis, and tamper detection features to prevent a variety of fraudulent actions impacting the operational efficiencies of food delivery companies today. 

“We’re thrilled to partner with Grubhub. This collaboration represents a significant milestone in Incognia’s mission to empower safe and seamless digital experiences,” said André Ferraz, Co-founder and CEO at Incognia. “By combining Grubhub’s expertise with our cutting-edge technology solutions, we’re confident this partnership will set a new trust and safety standard for the food delivery industry.”

Incognia is used by global companies across industries, including food delivery, ride-hailing, peer-to-peer marketplaces, and financial services. After securing $31 million in funding earlier this year from Bessemer Venture Partners, Incognia is dedicated to expanding its strategic partnerships and continuing to develop and enhance its robust fraud prevention offerings.

For more information, visit www.incognia.com.

About Incognia
Incognia is the innovator of next-generation identity solutions that enable secure and seamless digital experiences. With its persistent device fingerprint solution, Incognia combines best-in-class device recognition signals, location analysis, and tamper detection features for frictionless user verification and fraud prevention. Incognia’s customizable risk assessment and actionable insights empower companies in food delivery, ride-hailing, marketplace, and financial services to protect their reputation, retention, and revenue.

About Grubhub
Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.

Wonder Announces Acquisition of Grubhub

NEW YORK and CHICAGO, Nov. 13, 2024 — Wonder, a new kind of food hall that is revolutionizing the food industry by creating the super app for mealtime, announced that it is acquiring Grubhub, a leading food ordering and delivery platform with more than 375,000 merchants and 200,000 delivery partners across the United States. Integrating Grubhub with Wonder is the next step in Wonder’s mission to make great food more accessible, bringing together the convenience, speed and selection of first-party and third-party restaurants, groceries and meal kits in a single app order. Additionally, all Wonder locations will be available on Grubhub for third-party delivery.

Wonder will acquire Grubhub from Just Eat Takeaway.com for an enterprise value of $650 million, including $500 million of senior notes and $150 million cash. Completion is expected during Q1 2025, subject to customary closing conditions including regulatory approvals. Jefferies served as Wonder’s exclusive financial advisor on the transaction.

Wonder has also announced an additional $250 million in capital raised exclusively from new investors to further its mission and growth.

Founded by serial entrepreneur Marc Lore, Wonder is making great food more accessible while pioneering a new category of “Fast Fine” dining. Wonder offers Multi-Restaurant Ordering, a first in the industry where customers can order from upwards of 30 restaurants in a single order, with each item being made-to-order in a sequenced fashion so that they finish simultaneously and can be delivered to the customer together.

The platform features exclusive offerings from the world’s best chefs–including Bobby Flay, Marcus Samuelsson and José Andrés–and the country’s best restaurants–including Maydan, Tejas Barbecue, Di Fara Pizza and Fred’s Meat and Bread. Wonder currently has 28 locations in the Northeastern U.S., with seven additional locations slated to open by the end of the year. Leveraging its proprietary technology, Wonder is able to differentiate itself from every other restaurant or food delivery concept by offering exceptionally high-quality food, with order-to-delivery times below 30 minutes.

For 20 years, Grubhub has connected merchants with nearby customers looking for takeout and delivery. Its logistics network covers the vast majority of the U.S. population with on-demand delivery from independent restaurants, leading national restaurant brands, and convenience, grocery, pet and office supply retailers. The company’s loyalty program, Grubhub+, provides members with $0 delivery fees, lower service fees and 5 percent back on pickup orders. Beyond its consumer delivery marketplace, Grubhub has a Campus Dining business that powers online ordering at more than 360 universities and a Corporate Accounts business that provides flexible meal perks platforms for more than 10,000 companies.

“Wonder’s acquisition of Grubhub continues our mission to make great food more accessible. As we enhance our customer experience with selection, speed, and variety, we’re excited to soon offer a curated selection of Grubhub’s restaurant partners directly in the Wonder app, alongside our owned and operated restaurants and meal kits,” said Marc Lore, Founder and CEO of Wonder. “Bringing Wonder and Grubhub together is the next step in our vision to create the super app for meal time, re-envisioning the future of food delivery.” 

“I am incredibly excited for Grubhub to join forces with Wonder and bring more value to our diners, merchants and delivery partners,” said Howard Migdal, Grubhub CEO. “Since our earliest days, Grubhub has helped restaurants open their doors to new customers, while introducing diners to new cuisines. That’s why I’m confident that Grubhub will complement Wonder’s mission to make great food more accessible and that together we will create remarkable dining experiences for more customers across the country.”

About Wonder
Wonder is a new kind of food hall that is revolutionizing the food industry by creating the super app for mealtime, operating a collection of delivery-first restaurants and pioneering a new category of “Fast Fine” dining. 

Featuring some of the world’s best chefs including Bobby Flay, Jose Andres, Nancy Silverton and Marcus Samuelsson, along with award-winning restaurants from across the country including Tejas Barbeque and Di Fara Pizza, customers can experience any combination of these chefs and restaurants all together in one order for the first time. In 2023, Wonder acquired meal kit pioneer Blue Apron.

About Grubhub
Grubhub is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.

Grubhub Holdings Inc. (Grubhub) expected to Supplement Senior Note Indenture for Benefit of Noteholders Upon Closing of Wonder Group, Inc. Acquisition

As part of Wonder’s acquisition of Grubhub Inc. (the parent company of Grubhub) from Just Eat Takeaway.com N.V., $500 million of existing senior notes issued by Grubhub are expected to remain in place at Grubhub.  In connection with the closing of the acquisition, Wonder intends for Grubhub to supplement the senior note indenture, pursuant to its terms, to include certain additional protections and modifications for the benefit of noteholders. This supplement is anticipated to become effective contemporaneously with, and contingent upon, the closing of the acquisition, which is expected during Q1 2025, subject to customary closing conditions including regulatory approvals.

These covenant additions and modifications will include:

  • New covenant providing for certain limitations on the making of restricted payments;
  • New covenant providing for certain limitations on transacting with affiliates;
  • New asset sale covenant, with certain repurchase and reinvestment provisions;
  • Tightened leverage level related to the incurrence of indebtedness;
  • Tightened leverage level related to the incurrence of permitted liens;
  • An expansion of the subsidiary debt covenant to cover additional subsidiaries, as well as to cover the incurrence (in addition to guarantee) of indebtedness;
  • A limitation on material asset transfers to non-guarantor subsidiaries; and
  • The removal of the ability to suspend certain covenants or release certain guarantees upon achieving an investment grade rating.

 

Grubhub Grows its Marketplace Offerings to Include Office Supplies with Office Depot

Office Depot is the first office supplies retailer on Grubhub and is available for on-demand delivery from more than 800 locations

Grubhub announced today that it is adding office supplies to its marketplace in partnership with Office Depot, an operating company of The ODP Corporation and a leading omnichannel retailer dedicated to supporting small business, home office, and education customers live more productive and organized lives. More than 6,000 items are available for on-demand delivery, including laptops, printers, ink, paper products, writing supplies, tech accessories and more. Office Depot is Grubhub’s first office supplies retail partner.

The addition of Office Depot provides even greater convenience for Grubhub Corporate Accounts clients — many of whom are office administrators responsible for restocking supplies. A recent survey found that more than 80 percent of administrators have encountered situations where they run out of essential supplies they need the same day. Furthermore, 67 percent said they would prefer supplies to be delivered the same day they place an order. Office Depot is also part of Grubhub+, Grubhub’s loyalty program that provides unlimited $0 delivery fees on eligible orders.* This offers significant value for corporate clients, with those surveyed ranking $0 delivery fees as their most important consideration.**

“Whether they’re a student preparing for finals, an office administrator who needs to restock supplies, or a working professional setting up their home office, we’re excited about all of the ways our customers can benefit from having access to office supplies on Grubhub,” said Craig Whitmer, vice president of new verticals at Grubhub. “Adding office supplies to our marketplace reflects our commitment to being a platform where customers can get more of what they need.”

“Partnering with Grubhub enhances our distribution reach and empowers us to better serve our customers’ unique needs,” said Kevin Moffitt, executive vice president of The ODP Corporation and president of Office Depot. “We are excited to join a dynamic marketplace where consumers can effortlessly shop for their office and personal essentials, ultimately fostering a more productive lifestyle.”

More than 800 locations across 42 states are available for customers to order from. Office supplies is the latest category available for order on Grubhub, joining restaurants, convenience, grocery, and pet supplies.

About Grubhub
Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.

About Office Depot
Office Depot, LLC, an operating company of The ODP Corporation, is a leading specialty retailer providing innovative products and services delivered through a fully integrated omnichannel platform of Office Depot and OfficeMax retail stores and an award-winning online presence, OfficeDepot.com, to support the productivity and organization of its small business, home office and education clients. Office Depot is committed to enabling its clients’ success, strengthening local communities and providing equal opportunities for all. For more information, visit officedepot.com, download the Office Depot app on your iPhone or Android and follow @officedepot on Facebook, X, Instagram and TikTok.

Office Depot is a trademark of The Office Club, LLC. OfficeMax is a trademark of OMX, Inc

* Terms and additional fees apply. Learn more here.

**Data points are based on an internal survey of Grubhub Corporate clients (2024)

Voices of Grubhub: Yolonda Smith, Head of Cybersecurity, on Protecting Grubhub and its Customers

For this edition of our Leadership Insights Series, we caught up with Yolonda Smith, Head of Cybersecurity.

The number one global risk organizations face today is the threat of a cyber-attack or data breach. Yolonda and her team serve as the gatekeepers to help protect Grubhub and its customers.

Tell us a little about your background and career before you arrived at Grubhub.
I have been in the cybersecurity space for 15 years. Before joining Grubhub, I worked at Sweetgreen, where I was the first-ever security employee. My role there involved overseeing all IT operations, security for the app and website, and the company itself. Before Sweetgreen, I had roles in product management for a cybersecurity company, as an analyst at Target, and I served in the Air Force for eight years. It was in the military where I first learned about hacking and cybersecurity, and all these experiences shaped my approach to security at Sweetgreen and now at Grubhub.

That’s impressive! So, what motivated you to join Grubhub?
Grubhub reached out to me because they were looking for someone who could apply the same kind of practical, scalable security measures that I had developed at Sweetgreen. I was excited to take on that challenge. My background allowed me to bring a unique perspective, particularly in tailoring security programs to fit a company’s specific needs and risks.

How did your military experience shape your approach to your career?
My military background had a huge impact on how I approach security. My very first assignment in the Air Force was actually in a mailroom, not in computers, which wasn’t what I expected. But that experience taught me a lot about managing complexity, solving problems quickly, and maintaining a clear mission under pressure. These lessons have been invaluable in my cybersecurity career. It also helped me understand the importance of protecting sensitive information. Later on, I was trained in cyber attacker methods, which gave me insights into how attackers think. All of these experiences combined helped me develop a strong, defense-focused approach to security.

Cybersecurity is a constantly evolving field. What keeps you motivated to stay in the industry?
The constant change keeps me going! I also had a personal experience when I was in the military. My identity was stolen, and I remember that feeling of helplessness when I realized all the money in my bank account was gone. I don’t want anyone else to feel that way. That experience drives me to ensure Grubhub’s customers and employees don’t face that kind of vulnerability.

What’s the biggest misconception people have about cybersecurity?
I think many people don’t realize how prevalent cyber threats are, or they underestimate their impact. One thing I wish people understood is how critical social engineering has become again. A lot of breaches happen because hackers manipulate people into revealing sensitive information. It’s an old threat, but it’s making a comeback, especially now that hackers are weaponizing AI to automate attacks.

What does the Grubhub cybersecurity team focus on, and how do you measure its effectiveness?
We have a dedicated team of developers, analysts, and operators who protect the Grubhub website, the app, and the overall brand. We work with engineering partners to ensure login systems are secure, monitor external threats, and maintain internal security protocols.

In terms of measuring our effectiveness, we align our security objectives with the company’s overall strategy. Every year, we set specific risk goals. This year, we aimed to reduce our risk score by more than a half point, which we accomplished. It might not sound like much, but that’s a big improvement for a small team. We also measure our success by how quickly we respond to incidents, whether we address the highest risks, and how well we communicate with the business.

What are some of the biggest cybersecurity threats the industry is currently facing?
Right now, phishing and social engineering are the major threats. Attackers often pose as company representatives and use sophisticated techniques to trick merchants into giving up sensitive information. What’s worse is that AI has made these kinds of attacks more efficient. It used to take weeks to set up a phishing campaign. Now, someone with minimal expertise can automate the entire process in a fraction of the time.

How would you describe your leadership style?
I set a high bar and expect people to hold themselves to those same standards. I focus on empowering my team to make decisions at their level and encourage pride in their work, quality of their deliverables, and their communication. My goal is to be hands-off on the details so people have a chance to come up with creative solutions, but remain close to the overall goals and objectives so I can provide guidance to get us back on track if that’s what’s needed. I think it’s important to balance between giving direction and providing autonomy.

Grubhub Adds New Category to its Marketplace with PetSmart Partnership

PetSmart is the first pet supplies retailer available for Grubhub delivery with more than 1,400 locations on Grubhub across the country

CHICAGO and PHOENIX, Oct. 30, 2024 — Grubhub announced today that it is partnering with PetSmart to bring the leading pet retailer’s inventory of pet supplies, foods, supplements, habitats, accessories and more to the Grubhub Marketplace. PetSmart is Grubhub’s first pet retail partner, marking Grubhub’s expansion beyond restaurants, convenience and grocery.

More than 14,000 items are available for delivery from more than 1,400 PetSmart locations on Grubhub in all 50 states. Customers can choose from premium pet food, treats, toys and apparel, available for on-demand delivery. With more than half of millennials and Generation Z consumers using online channels to purchase products for their pets, the addition of PetSmart is a natural extension of the Grubhub Marketplace and builds on Grubhub’s recent grocery and convenience partnerships with Albertsons, CVS and Mercato.* PetSmart is also available as a part of Grubhub+, Grubhub’s loyalty program that provides access to unlimited $0 delivery fees on eligible orders, making it even easier and more affordable for customers to treat their pets.**

“Now with PetSmart, we’re giving our customers the ultimate convenience of getting more of what they want delivered right to their door,” said Craig Whitmer, vice president of new verticals at Grubhub. “Americans are investing in their pets more than ever, and I’m thrilled that customers can cater to their pets’ needs where they already order their favorite meals, grocery and convenience items.”

Grubhub’s partnership with PetSmart is just in time for Halloween and the winter holiday season, when many people look for opportunities to include their pets in festivities. The vast majority of consumers consider their pet to be a part of the family, with more than half buying their pet a birthday or holiday present and nearly a quarter dressing their pet up for holidays or events.*** To join in the celebration, Grubhub is offering customers $10 off delivery orders of $40 or more for up to 10 orders from now until Dec. 31.****

About Grubhub
Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.

About PetSmart
PetSmart is the leading pet retailer offering products, services and solutions for the lifetime needs of pets. At PetSmart, we love pets and we believe pets make us better people. Every day with every connection, PetSmart’s passionate associates help bring pet parents closer to their pets so together they can live more fulfilled lives. This vision impacts everything we do for our customers, the way we support our associates and how we give back to our communities.

PetSmart operates nearly 1,700 pet stores in the United States, Canada and Puerto Rico, as well as more than 200 in-store PetSmart PetsHotel® dog and cat boarding facilities. We provide a broad range of competitively priced pet food and products as well as services such as dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp™ and pet adoption.

PetSmart, PetSmart Charities® and PetSmart Charities® of Canada work with nearly 4,000 animal welfare organizations to bring adoptable pets into stores so they have the best chance possible of finding a forever home. Through this in-store adoption program and other signature events, PetSmart has facilitated over 10 million adoptions, more than any other brick-and-mortar organization.

* Source: APPA; Pet Food Processing
** Terms and additional fees apply. Learn more here.
***Source: Statista: U.S., December 2023
**** Discount is automatically applied at checkout. Terms and fees apply. See app for details.

‘Delivery’s Other Half’: New Campaign Spotlights Grubhub’s $0 Delivery Fee Offer for Amazon Prime Members

Grubhub and Amazon announce the launch of “Delivery’s Other Half”, a cross-channel ad campaign designed to raise awareness that Amazon Prime members can get a free Grubhub+ membership. This membership entitles them to unlimited $0 delivery fees and lower service fees on eligible Grubhub orders, 5% back on pick-up orders, and exclusive merchant offers.*

The launch of this campaign marks the latest evolution of Grubhub and Amazon’s growing collaboration following free Grubhub+ membership becoming an ongoing offer for all Prime members in the U.S. As long as customers remain Prime members, they can enjoy free ongoing Grubhub+, worth $120 a year, without automatically renewing into a paid membership.

About “Delivery’s Other Half”
The campaign highlights the relationship between Amazon and Grubhub by showcasing how these iconic membership and delivery brands are partnering to give consumers what they want most: unparalleled value, selection, and convenience.

The creative tells the story of a budding friendship between Amazon and Grubhub delivery drivers as they run into each other time and time again, thanks to more Prime members enjoying $0 delivery fees on Grubhub. 

”We are thrilled with how this charismatic delivery duo perfectly personifies Amazon and Grubhub coming together to provide even more value to customers,” said Marnie Kain, VP brand marketing, Grubhub. “They are ‘in the know’ about the Grubhub+ offer for Prime members and with this new campaign, now even more people will know they too should be taking advantage of $0 delivery fees from Grubhub.”

“Delivery’s Other Half” will launch across multiple platforms, including digital TV, digital audio and social media. 

Even More Added Value
Since the start of the Grubhub+ offer in 2022, Prime members have saved hundreds of millions of dollars from waived subscription fees and discounts. Those who place at least one order a month save an average of $300 per year in delivery fees and promotions with Grubhub+.**

Other ways Grubhub and Amazon are bringing more value to customers include:

  • Amazon customers in the U.S. can order from hundreds of thousands of restaurants in all 50 states with Grubhub directly on Amazon.com and in the Amazon Shopping app. This offering makes restaurant delivery to customers’ doors more convenient and affordable, while also helping restaurant owners reach millions of additional customers.
  • During Prime Big Deal Days, Prime members with Grubhub+ were able to enjoy an exclusive promotional offer of up to 50% off of one Grubhub order of over $20.
  • The “Tune In & Takeout” series, features unique food pairings and exclusive offers like the limited edition Nuka-Blast Burger meal for the premiere of Fallout on Prime Video this year. 

Prime members can activate Grubhub+ by visiting http://www.amazon.com/grubhub and logging in with their Amazon account. If a member is in the middle of an active Grubhub+ trial with Prime, no further steps are required to continue enjoying Grubhub+.

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*Benefits apply on eligible orders that meet the applicable subtotal minimum only. Additional fees (including service fees) may apply. For more details and terms on the Amazon Prime Grubhub+ offer visit amazon.com/grubhub.

**Based on savings on delivery fees, lower service fees and redeemed Grubhub+ Credit for Grubhub+ members through Amazon Prime nationwide who placed at least one Grubhub+ order per month for 12 months. Individual member savings, fees, and available offers may vary based on location and purchasing activity, among other factors. Other fees may apply on orders.

Grubhub Grows its Marketing Platform with New Advertising Placements for Merchants and Brands

Since our earliest days in 2004, Grubhub’s mission has been to help connect consumers to nearby merchants, while giving these merchants a platform to grow their businesses. We’ve done this through our Grubhub Marketplace, which is a marketing platform at its core that gives our more than 375,000 merchant partners access to tens of millions of consumers across the country looking for takeout. We provide our merchant partners with a variety of marketing packages to choose from depending on their business goals, and they only pay when they generate orders on our Marketplace. Today, we’re expanding how merchants and brands can use Grubhub as an advertising channel.

Grubhub Pre-Checkout Ads for Merchants
We frequently hear that our merchant partners are looking for more control and flexibility over how their business shows up on the Grubhub Marketplace. They want to reach more people at the earliest point in the decision-making process and add incremental value throughout the customer experience. With Grubhub Ads, they can now run and manage listings on the homepage, search results list and cuisine category page to reach more customers throughout the ordering process.

Differing from our existing sponsored listings that Grubhub manages for merchants as an add-on to our Premium marketing package, these new ad placements give all partners, regardless of their marketing package, control over the frequency, location and targeting of their ads.

Powered by Koddi, Grubhub Ads are managed within the merchant’s portal in Grubhub for Restaurants. Merchants can choose their audience, the dates and times the ad will run, the duration of the ads and their monthly budget. Once the ad is live, they can edit, pause or end the campaign at any time and they only pay when customers click on their listing.

“We’re a newer restaurant in our area, and with all of the competing restaurants around us, it’s important that we are able to advertise our restaurant so that we attract customers and gain visibility on the Grubhub Marketplace. Since running ads on Grubhub, our sales are up 30 to 40 percent, and that’s just in the summer alone. As we get into fall and winter when people tend to order out more, I know we will see even greater results.” — Cindy Lech, co-owner of Lenoxthai, a Thai restaurant on the Upper East Side in NYC

“I’m a big believer of advertising, especially in a city like New York where there’s no shortage of restaurants and you have people coming and going at all times. In order for people to notice your restaurant, you better be in one of the top 10 placements. Since running ads on Grubhub, I’ve seen a 15 to 20 percent increase in orders, and it’s a huge plus to know if a customer is new or returning. Having a 4 or 4.5 star rating on Grubhub and the ability to run ads keeps you on top. I don’t think it gets any better than that.” — Edon Vokshi, owner of Pizzeria L’ Antica in NYC

Post-Checkout Ads for Brands
Tens of millions of customers use Grubhub regularly, and they eagerly pay attention to our delivery confirmation and tracking page as they wait for their order to arrive. Now in partnership with Rokt, we’re offering consumer brands access to market to this captive audience of customers on Grubhub’s order tracking page. Through Rokt’s AI technology, brands can showcase relevant and non-intrusive offers to Grubhub’s customers at a time when they are highly engaged (post-checkout) with offers that range from cash back and rewards to fitness memberships, video, music and audio subscriptions, and more.

“As a marketplace with tens of millions of customers, we’re excited to give merchants and brands more opportunities to grow their business through Grubhub,” said Kyle Emmett, senior director of retail media and merchant solutions at Grubhub. “These new advertising tools are a natural extension of our long-standing efforts to make Grubhub an effective marketing channel for our merchant partners to acquire more consumers and a further step to reach our full potential as an advertising channel.”

These new tools for merchants and brands complement Grubhub’s existing suite of marketing capabilities for merchant partners. By selecting from our range of marketing packages, merchants unlock access to promotions, loyalty and promoted placements and receive actionable information about their business through Order Frequency Insights. These tools allow merchants to better target customers to strategically grow their sales while giving them visibility into what’s performing well across different customer segments.

For more information on how to get started with ads, please visit here.

Grubhub Partners with Amazon Key—Simplifying Third-Party Deliveries to Residential Buildings

New Service Enables Seamless Entry for Authorized Grubhub Delivery Partners at Amazon Key-Enabled Buildings

SEATTLE—Oct. 21, 2024—Amazon Key today announced a partnership with Grubhub for a new service called Amazon Key Third-Party Deliveries. Grubhub delivery partners can now leverage Amazon Key’s 1-Click Access technology to gain authorized entry to common areas of Amazon Key-enabled buildings and gated communities to complete their deliveries. 

“For years, Amazon Key has transformed how Amazon deliveries are made within restricted-access buildings, providing a seamless experience for building staff and delivery drivers alike. We’re excited to now extend that same convenience to Grubhub,” said Kaushik Mani, Director Amazon Key. “As online shopping continues to grow, the influx of packages presents new challenges for delivery drivers and building management. Amazon Key is proud to be at the forefront of offering a frictionless, secure solution for deliveries within building lobbies and gated communities. Our customers have asked for an expanded service that accommodates third-party delivery companies, and we’re thrilled to meet that need, making delivery access more efficient and manageable for everyone involved.”

Grubhub has successfully completed nearly 1 million deliveries using Amazon Key, significantly enhancing the company’s delivery operations. By utilizing Amazon Key, Grubhub has reduced delivery partner care team calls by over 50 percent and seen a 22 percent decrease in order cancellation rates, streamlining the delivery process and improving efficiency. In a recent internal Grubhub survey, 72 percent of Grubhub drivers reported Amazon Key provided quicker access to delivery locations, and over two-thirds of delivery partners rated their overall experience with the service a 5 out of 5. This innovation is not only benefiting delivery partners, but also Grubhub customers, who enjoy the convenience of secure, hassle-free deliveries without the need to coordinate access.

“Amazon Key has had a tremendously positive impact on our operations and greatly improved the experience for our delivery partners,” said Megan Mergener, Senior Director of Logistics at Grubhub. “They are completing deliveries more efficiently and with fewer issues, which has translated to smoother experiences for our customers. The reduced need for coordination means less friction at every stage, allowing us to deliver easily and securely while giving customers and property managers peace of mind. We look forward to continuing this partnership and building on the success we’ve seen so far.”

Benefits of Grubhub Delivery with Amazon Key:

  • Enhanced Security: Only the single Grubhub delivery partner who is assigned a delivery at an Amazon Key-enabled building will gain time-bound access to the common area of that particular building. Authorized property managers have to opt in to the Third-Party Delivery service. Once opted in they have full control over enabling Grubhub access to their building and can revoke it at any time. They can also review Grubhub delivery partner access history for their building in their Amazon Key dashboard.
  • Improved Delivery Efficiency: Grubhub is able to operate more efficiently with contactless drop-off of customer food deliveries within the building. This eliminates the need to coordinate with building staff or wait for manual access, ultimately reducing delays.
  • Frictionless Resident Experience: For residents, this integration means fewer missed deliveries and less hassle coordinating with Grubhub drivers for package handoffs. This technology is designed to minimize disruptions while enhancing the convenience of modern living.

Privacy and security are foundational to how Amazon designs every experience. Amazon Key Third-Party Deliveries was created with layers of protections that keep customer privacy, safety, and security at the forefront. This includes requiring comprehensive background checks and verification processes for Grubhub delivery partners, and authenticated time-restricted building access to ensure residents can enjoy the convenience this service provides, worry-free.

Grubhub delivery with Amazon Key is provided at no additional cost to property managers or residents, and is maintained by Amazon Key. 

 

About Grubhub

Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features more than 375,000 merchants in over 4,000 U.S. cities.

About Amazon Key

Amazon Key empowers customers to easily manage access to their homes and businesses. Whether streamlining deliveries, giving customers control over who can enter their property, or letting them answer their intercom from anywhere, Amazon Key technology puts security, convenience, privacy, and access control in their customers’ hands. Amazon Key products currently serve single-family homes, multifamily properties, and commercial businesses across four continents.

Gold Days of Grubhub+ is Back With Four Weeks of Exclusive Perks and Delicious Deals

Fall is in full swing, but Grubhub is turning up the heat with a month-long celebration of mouth-watering exclusive deals from the most loved national restaurants. Whether you’re craving a quick bite, a hearty meal, or a sweet treat, Grubhub+ members can look forward to even greater value this fall thanks to the return of Gold Days of Grubhub+ (Oct. 21 – Nov. 17). You won’t want to miss this!

The Gold Days of Grubhub+ event is available to all Grubhub+ members, the platform’s popular loyalty membership program that offers $0 delivery fees and lower service fees on eligible orders, discounted priority delivery, 5% credit back on pickup orders, ongoing member-only exclusive offers, and more.*

Gold Days of Grubhub+ Deals Guide
Below are some of the most exciting deals from favorite national restaurants and convenience partners! Plus, enjoy hundreds of exclusive local offers featured weekly on Grubhub, available to Grubhub+ members.** Join the fun by becoming a member visiting Grubhub.com/plus.

Weeks 1 & 2: (October 21 – November 3): Fuel Those Trick-or-Treating Adventures!
Thanks to Gold Days of Grubhub+, members can focus more on enjoying Fall activities and less about dinner prep. 

  • Oct. 21-Oct. 27
    • McDonald’s: Free Sausage & Egg McMuffin®, $15min and free 10pc McNuggets® or Big Mac®, $15min 
    • 7-Eleven: 30% off $20+ (up to $7 off)
    • SONIC: 25% off $20+ (up to $6 off)
    • Chili’s: 50% off Chicken Crispers® Combos, $30min
    • Panera Bread®: 20% off $25+ (up to $8 off)
    • Dunkin: $5 off $20+
  • Oct. 28-Nov. 3
    • Taco Bell®: Free Cantina Chicken Burrito, $20min 
    • CVS: 30% off $25+ (up to $10 off) 
    • Burger King: Free Whopper®, $20min
    • Pizza Hut: $7 off $30+
    • Outback Steakhouse: $10 off $50+
    • Wawa: 20% off $25+when you order a pizza (up to $15 off)
    • Al’s Beef (Chicago-only): BOGO regular beef sandwich on an order of $15+ in honor of National Sandwich Day!

Fun Fact: Halloween is one of the most popular days for ordering pizza! In 2023, Grubhub customers ordered more than twice as many pizzas on Halloween compared to the days before and after the holiday.

Weeks 3 & 4 (Nov. 4 – Nov. 17): Celebrate the de facto start of the holiday season on a seriously good note with these must-have offers!

  • Nov. 4-Nov. 10
    • Starbucks®: 30% off $20+ delivery orders (up to $9 off)
    • Wendy’s®: Free Baconator®, $25min
    • KFC: $7 off $25+ delivery order
    • Shake Shack: Free SmokeShack, $25min
    • Arby’s: 25% off $25+ (up to $7 off)
    • Little Caesars®: Free ExtraMostBestest® Pizza, $25min 
  • Nov. 11-Nov. 17
    • Chipotle: BOGO 50% off Entrees, $20min (up to $7 off)
    • Buffalo Wild Wings: BOGO Wings, $25min
    • Popeyes: Free Chicken Sandwich, $20min
    • Jack in the Box: $5 off $20+ delivery orders
    • Sweetgreen: $5 off $25+
    • Select Grocery: 30% off orders $40+ (up to $25 off) 

Fun Fact: National Fast Food Day is held annually on November 16 to celebrate the convenience and unique offerings at our favorite fast food restaurants and their impact on modern dining across the country. 

About Grubhub:
Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features more than 375,000 merchants in over 4,000 U.S. cities.

*Benefits apply on eligible orders that meet the applicable subtotal minimum only. Additional fees (including service fees) may apply. Grubhub+ is an automatically renewing membership service requiring recurring payments at the then-current rate (currently $9.99/mo) plus tax until canceled. For more details and terms on Grubhub+, visit grubhub.com/plus. 

**Terms and additional fees apply to all offers. For more information on Gold Days of Grubhub+ offer-specific terms, see the applicable merchant menu page on Grubhub.