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Grubhub Onsite and Hilton Expand Partnership to Elevate the Guest Experience with Mobile Ordering and Delivery at Over 2,600 Hotels

Guests at Hampton by Hilton, Tru by Hilton, and Spark by Hilton can satisfy their cravings and order essentials from the Grubhub Marketplace

CHICAGO and MCLEAN, Va., Dec. 11, 2024 — Grubhub Onsite and Hilton are expanding their partnership by bringing on-demand food, grocery, and convenience item delivery to over 2,600 hotels across the Hampton by Hilton, Tru by Hilton, and Spark by Hilton brands. This expansion means more guests can now enjoy seamless access to Grubhub’s extensive Marketplace of more than 375,000 merchants by simply scanning a QR code, offering the ultimate convenience during their stay. Guests can also enjoy one free month of Grubhub+ for perks like $0 delivery fees and lower service fees on eligible orders, and 5% credit back on pickup orders, making it even easier for guests to get the items they need.*

This rollout builds on the success of Grubhub Onsite at Homewood Suites by Hilton and Home2 Suites by Hilton, where the program launched in 2023. Since then, orders to Hilton properties have more than doubled, with Sunday being the most popular day for orders. Guests have ordered everything from pad thai and caesar salad to phone chargers, deodorant, cold remedies, and nail polish remover. This expanded partnership complements Hilton’s existing offerings by providing guests with additional flexibility to meet their unique needs and cravings. 

“Expanding our partnership with Hilton is a testament to our successful alliance and the strong demand for our service among guests seeking convenient, affordable delivery,” said Rob DelaCruz, vice president and general manager of Grubhub Onsite. “Whether it’s comfort food from a local restaurant, groceries to complete a meal, or forgotten toiletries, we’re devoted to supporting Hilton’s guests while they’re away from home.”

“At Hilton, our goal is to make every stay as comfortable and convenient as possible,” said Bill Duncan, senior vice president and global category head, All Suites and Focused Service Brands, Hilton. “The expansion of our Grubhub Onsite partnership to include Hampton, Tru, and Spark enhances the amenities offered at our beloved hotels, offering even more value to our guests and ensuring they have easy access to the items they want during their stay.”

Spark, Tru and Hampton are the latest brands to join Grubhub’s growing list of hospitality partners. They join brands like Choice Privileges, Sonesta International Hotel Corporation, My Place Hotels, and other Hilton brands, including Homewood Suites and Home2 Suites. For more information on Grubhub Onsite, visit here.

About Grubhub
Grubhub is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features more than 365,000 restaurant partners in over 4,000 U.S. cities.

About Hilton
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,300 properties and over 1.25 million rooms, in 138 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No.1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 200 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.

About Hampton by Hilton
As the No. 1 ranked lodging franchise for the last 15 years by Entrepreneur®, Hampton by Hilton — including Hampton Inn by Hilton and Hampton Inn & Suites by Hilton — serves quality-driven and value-conscious travelers at more than 3,000 properties in 41 countries and territories around the globe. The brand continues to lead its segment by providing guests with high quality, thoughtfully designed accommodations and amenities, such as modern, spacious rooms and free hot breakfast featuring the signature Hampton Waffle. Hampton by Hilton is committed to delivering an exceptionally friendly and authentic service all backed by the 100% Hampton Guarantee™. Experience a positive stay at Hampton by Hilton by booking at hampton.com or through the or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Hampton by Hilton at stories.hilton.com/hampton, and follow the brand on Facebook, Instagram and X. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Hampton by Hilton at stories.hilton.com/hampton, and follow the brand on Facebook, Instagram and X. 

About Tru by Hilton
Tru by Hilton is a game-changing hotel brand with more than 270 open locations across the Americas, providing guests with a consistent, fun experience at an affordable price. Spirited, simplified and grounded in value, Tru by Hilton is designed for cross-generational appeal. Efficiently designed modern guestrooms feature rolling desks, oversized windows for natural light and bright, spacious bathrooms. Guests can enjoy complimentary hot breakfast at the Top It breakfast bar, featuring a signature automatic pancake maker. Premium snacks, light meal options and single-serve wine and beer are available for purchase at the 24/7 Eat. & Sip. market. Experience a positive stay at Tru by Hilton by booking at trubyhilton.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Tru by Hilton at stories.hilton.com/trubyhilton, and follow the brand on Facebook, Instagram and X.

About Spark by Hilton  
Spark by Hilton is a premium economy hotel brand at the intersection of value and consistency. Spark provides a reliable and comfortable stay with friendly service for every guest, all at an accessible price. Spark hotels provide a welcoming sense of arrival with colorful accent walls and inspiring artwork. The public spaces provide multi-functional seating, from communal tables to rocking chairs, and guest rooms are comfortable and relaxing with simple, streamlined furniture. In the morning, travelers can enjoy a complimentary signature bagel bar and premium coffee. Spark’s groundbreaking impact on the hotel industry is credited with Hilton’s recognition as one of Fast Company’s 2024 Most Innovative Companies. Experience a positive stay at Spark by Hilton by booking at sparkbyhilton.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about at Spark by Hilton at stories.hilton.com/spark.

*Benefits apply to orders that meet the applicable subtotal minimum from Grubhub+ eligible merchants. Additional fees may apply on Grubhub+ orders. For more details and terms, visit grubhub.com/plus.

Grubhub’s 2024 Delivered Trend Report Reveals Americans Were ‘Doing the Most’ This Year

From extra-extra protein to extra shots of espresso, customers were doing the most with delivery orders that were, well… a bit extra in all the best ways!

Today, Grubhub released its annual 2024 Delivered Report, offering a deep dive into consumer ordering trends and behaviors. The report analyzes orders placed throughout the year—from restaurants, grocery stores, convenience stores, and more—delivered to customers at home, work, college campuses, hotel rooms, and beyond. Grubhub’s trends reveal that even when it felt a bit “extra,” no one hesitated to “add to bag.” Americans fully embraced the art of going all in, making 2024 the year of ‘Doing the Most.’

People rejected the minimalist trend as we witnessed a rise in the end of quiet luxury, neon green aesthetics, loud pop tracks, and a common pride in doing everything to the fullest. After all, doing it halfway didn’t get the gold. What some considered excess, others saw as essential. People were determined to get the most out of their purchases, their travel experiences, and certainly their delivery choices.

Ready to dive into the report? Don’t just grab a coffee for this read– make it an espresso🎶. Oh wait, you probably already have!

PROTEIN POPPED OFF, ONE CHICKEN BREAST AT A TIME
This year, Americans weren’t just eating protein – they were going ALL in. Whether it was meal prepping like pros, or loading up on protein-heavy delivery favorites, they made sure every bite packed a punch. Pro tip: up👏 the👏 protein👏!

  • Chicken ruled this year being included in nearly 40% of all Grubhub restaurant orders and crowding grocery carts like a superstar. Chicken was also part of Grubhub grocery store orders almost three times as often as beef. If there was a protein popularity contest, chicken would take home the crown!
  • Extra protein was extra desirable with 15% of Grubhub Chipotle orders including double protein.
  • Cottage cheese had a social media-fueled renaissance. Customers embraced the protein-packed dairy, transforming trending dishes like cottage cheese toast and flatbreads. But this trend wasn’t just seen on social media. This year, Grubhub delivered over one ton of cottage cheese orders to customers. That’s more than two thousand pounds of cottage cheese!
  • These 5 cities were leading the charge, using curds and whey in the most creative ways:
    1. New York City
    2. Los Angeles
    3. Chicago
    4. San Francisco
    5. Boston

PEOPLE COULDN’T STOP THINKIN’ ABOUT ME ESPRESSO
Americans were buzzing with their love for espresso – whether sipping it in their drinks or blasting it on repeat in their music playlists. So much so that even Grubhub espresso orders spiked the week of June 22nd, right as the hit song topped the charts. Coincidence? We think not! To top it off (literally), customers added more espresso shots to their orders than last year! But it wasn’t just basic espresso that people needed in their lives. They were thirsty for variety and Grubhub delivered, offering nearly 15,000 unique variations of lattes alone this year.

Top 5 cities ordering the most espresso:

  1. Miami
  2. Los Angeles
  3. Denver
  4. Boston
  5. New York City

PICKLES HAD EXTRA ENTRÉE ENERGY
The briny cucumber continued to rise in popularity with a 14% increase in overall orders. This came as no surprise as people made the most of their pickle passions – whether as a bread substitute for cold-cut sandwiches or using its distinctive juices to sour their sodas. Whatever floats your boat!

CONVENIENCE DELIVERY DID THE MOST AS A ONE-STOP CRAVINGS SHOP
Customers turned to their neighborhood convenience spots for 24/7 sustenance, making the most of their diverse offerings on Grubhub. Made-to-order hotdogs, bananas and sodas topped the list as the most popular items ordered from convenience stores this year.

Dr Pepper took the lead as the most-ordered soda from convenience stores. While people still found joy in their Diet Coke breaks, 2024 saw the soda claim victory in the battle of the bubbles! Whether poured from the fountain or straight from the can into the tumbler, customers embraced its unexpected viral twist—added pickles! Who could resist that bold flavor combination?

EMPLOYEES MAXIMIZED THEIR IN-OFFICE PERKS
Thanks to return-to-office policies and trends like coffee badging, corporate ordering made a big comeback. This year, Grubhub saw a 53% increase in corporate coffee orders. If employees were heading back to the office, they were definitely getting their corporate dollars’ worth!

But coffee isn’t the only workplace routine that made a statement this year. “Chipotle Boys” shook up the lunch scene, turning the burrito bowl into the ultimate workday staple – one forkful at a time, multiple times a week. As a result, burrito bowls spiked as THE office lunch choice with corporate Chipotle lunch orders increasing by 27% on Grubhub.

MEXICAN CUISINE WAS SO MUCH MORE THAN TACO NIGHT
It wasn’t just taco night – Mexican cuisine stole the show as the most popular international cuisine for Grubhub customers across the country, and many took their taco game to the next level, ordering nearly 1.3 million birria orders this year alone.

COLLEGE STUDENTS MAJORED IN CAFFEINE
This year, energy drinks trended as a caffeine sidekick and coffee alternative. College students powered through midterm season with February seeing the highest energy drink orders across college campuses, up nearly a third compared to other months.

And while college years are punctuated by exams, getting the most out of the college experience requires energy for epic, early-morning weekend tailgates and late-night socializing. The East Coast did the most when it came to caffeine orders on Grubhub, and these were the top five colleges that ordered the most coffee:

  1. Pace University – NYC
  2. West Chester University of Pennsylvania
  3. Syracuse University
  4. University of Rochester
  5. Rowan University

WHEN IT WAS TIME TO WIND DOWN, DECAF DID THE MOST FOR A BETTER NIGHT’S SLEEP
Some colleges turned to decaf so they could get the most out of their sleep! These five schools were the most decaffeinated:

  1. Fordham University
  2. California State University Fullerton
  3. University of Massachusetts Lowell
  4. University of Illinois Chicago
  5. WashU

In 2024, America embraced the power of peaceful slumber with a surge in decaf orders, marking a 5% boost in caffeine-free choices nationwide. But the real trendsetter? A whopping 21% of those decaf orders were placed after lunch, making the 2 p.m. coffee break a mindful ritual rather than a caffeine-fueled habit. It’s clear: Americans are now sipping their way to better sleep, and that afternoon decaf moment has never been more intentional or more relaxing!

SWEET, SPICY, & EVERYTHING NICE: SWICY DELIVERED THE MOST FOR DINERS’ TASTE BUDS
Swicy took the nation by storm, mixing the best of both worlds—sweet and spicy—into everything from summer drinks to snacks and spirits. Why settle for one when you can have the best of both? This irresistible combo wasn’t just a trend—it was a full-blown movement. In fact, hot honey purchases surged by 30% in Grubhub grocery stores orders, proving that Americans were all in on swicy, pairing it with everything from fried chicken to French fries. Talk about a flavor duo that hits all the right notes!

TRAVELERS MADE THE MOST OUT OF STAYING IN THEIR HOTEL ROOMS
Ever been too tired to leave your hotel room but still wanted to taste the best local flavors? You’re not alone! This year, travelers were very demure and ditched nights on the town for hotel room meals, with 60% of all hotel delivery orders occurring during dinner time. Thanks to Grubhub’s partnerships with top hotels across the country, cravings and forgotten toiletries didn’t stand a chance of ruining vacation goals.

But that’s not all! Wine pairings at dinner, champagne for breakfast in bed, or a six-pack of seltzers to go- adult beverages helped make hotel room stays extra special. These cities placed the most alcohol orders to their hotel:

  1. Virginia Beach
  2. Chicago
  3. New York City
  4. Washington, D.C.

HOSTESSES MADE THE MOST-EST OUT OF FAMILY MEALS
2024 was a big year for at-home entertaining, and Grubhub users were all about socializing with guests over prepping in the kitchen. When it came to feeding the crowd, they called in reinforcements, ordering over 1.6 million family meals from their favorite popular restaurants. Socializing > meal prepping, and Grubhub made it happen!

Ready to hop on these trends before 2025 rings in new cultural food moments?
Sign up for Grubhub+, the platform’s popular loyalty membership program, and take advantage of $0 delivery fees and lower service fees on eligible orders, discounted priority delivery, 5% credit back on pickup orders, ongoing member-only exclusive offers, and more.*

Grubhub+ is also available to all Amazon Prime members (a $120 value per year) – making restaurant, grocery, and convenience ordering easier and more affordable than ever before. If you’re a company looking to bring meal perks to your workplace, please visit corporate.grubhub.com.

Follow Grubhub on X, Instagram, and TikTok, and visit about.grubhub.com for more on the latest news and offerings.

*Benefits apply on eligible standard orders that meet the applicable subtotal minimum only. Additional fees (including service fees and priority delivery fees) may apply. Grubhub+ is an automatically renewing membership service requiring recurring payments at the then-current rate (currently $9.99/mo) plus tax until canceled. For more details and terms on Grubhub+, visit grubhub.com/plus.

About Grubhub
Grubhub is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.

Grubhub Partners with Incognia to Enhance Platform Security and Improve Customer Experience

Leading Food Delivery Platform Sees Increase in Profitability and Decrease in Care Costs With Incognia

San Jose, CA – November 14, 2024 – Incognia, the innovator of next-generation identity solutions, is announcing its partnership with Grubhub, a leading U.S. food ordering and delivery marketplace. As part of the company’s trust and safety initiative, Grubhub is leveraging Incognia’s fraud prevention technology to increase security on the platform and provide a seamless experience for its community of customers and delivery partners. Initial testing shows the solution will make a substantial impact –  Incognia has already proven to increase order profitability and decreased care costs for Grubhub.

“At Grubhub, we aim to provide a seamless and enjoyable experience for everyone who uses our platform, and maintaining safety and security is key to that commitment,” said Jared Horton, Senior Director of Logistics at Grubhub. “Our partnership with Incognia strengthens our ongoing efforts to enhance safety across the platform. Their expertise in keeping marketplaces secure makes them an ideal partner for addressing the unique and complex trust and safety challenges facing platforms like ours.”

Food delivery in the U.S. is a $350 billion industry, with half of diners saying they’ve used at least one food delivery service within the last year. Users rely on delivery platforms to keep them safe and their accounts secure without compromising a seamless experience. Incognia leverages device fingerprinting, location analysis, and tamper detection features to prevent a variety of fraudulent actions impacting the operational efficiencies of food delivery companies today. 

“We’re thrilled to partner with Grubhub. This collaboration represents a significant milestone in Incognia’s mission to empower safe and seamless digital experiences,” said André Ferraz, Co-founder and CEO at Incognia. “By combining Grubhub’s expertise with our cutting-edge technology solutions, we’re confident this partnership will set a new trust and safety standard for the food delivery industry.”

Incognia is used by global companies across industries, including food delivery, ride-hailing, peer-to-peer marketplaces, and financial services. After securing $31 million in funding earlier this year from Bessemer Venture Partners, Incognia is dedicated to expanding its strategic partnerships and continuing to develop and enhance its robust fraud prevention offerings.

For more information, visit www.incognia.com.

About Incognia
Incognia is the innovator of next-generation identity solutions that enable secure and seamless digital experiences. With its persistent device fingerprint solution, Incognia combines best-in-class device recognition signals, location analysis, and tamper detection features for frictionless user verification and fraud prevention. Incognia’s customizable risk assessment and actionable insights empower companies in food delivery, ride-hailing, marketplace, and financial services to protect their reputation, retention, and revenue.

About Grubhub
Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.

Wonder Announces Acquisition of Grubhub

NEW YORK and CHICAGO, Nov. 13, 2024 — Wonder, a new kind of food hall that is revolutionizing the food industry by creating the super app for mealtime, announced that it is acquiring Grubhub, a leading food ordering and delivery platform with more than 375,000 merchants and 200,000 delivery partners across the United States. Integrating Grubhub with Wonder is the next step in Wonder’s mission to make great food more accessible, bringing together the convenience, speed and selection of first-party and third-party restaurants, groceries and meal kits in a single app order. Additionally, all Wonder locations will be available on Grubhub for third-party delivery.

Wonder will acquire Grubhub from Just Eat Takeaway.com for an enterprise value of $650 million, including $500 million of senior notes and $150 million cash. Completion is expected during Q1 2025, subject to customary closing conditions including regulatory approvals. Jefferies served as Wonder’s exclusive financial advisor on the transaction.

Wonder has also announced an additional $250 million in capital raised exclusively from new investors to further its mission and growth.

Founded by serial entrepreneur Marc Lore, Wonder is making great food more accessible while pioneering a new category of “Fast Fine” dining. Wonder offers Multi-Restaurant Ordering, a first in the industry where customers can order from upwards of 30 restaurants in a single order, with each item being made-to-order in a sequenced fashion so that they finish simultaneously and can be delivered to the customer together.

The platform features exclusive offerings from the world’s best chefs–including Bobby Flay, Marcus Samuelsson and José Andrés–and the country’s best restaurants–including Maydan, Tejas Barbecue, Di Fara Pizza and Fred’s Meat and Bread. Wonder currently has 28 locations in the Northeastern U.S., with seven additional locations slated to open by the end of the year. Leveraging its proprietary technology, Wonder is able to differentiate itself from every other restaurant or food delivery concept by offering exceptionally high-quality food, with order-to-delivery times below 30 minutes.

For 20 years, Grubhub has connected merchants with nearby customers looking for takeout and delivery. Its logistics network covers the vast majority of the U.S. population with on-demand delivery from independent restaurants, leading national restaurant brands, and convenience, grocery, pet and office supply retailers. The company’s loyalty program, Grubhub+, provides members with $0 delivery fees, lower service fees and 5 percent back on pickup orders. Beyond its consumer delivery marketplace, Grubhub has a Campus Dining business that powers online ordering at more than 360 universities and a Corporate Accounts business that provides flexible meal perks platforms for more than 10,000 companies.

“Wonder’s acquisition of Grubhub continues our mission to make great food more accessible. As we enhance our customer experience with selection, speed, and variety, we’re excited to soon offer a curated selection of Grubhub’s restaurant partners directly in the Wonder app, alongside our owned and operated restaurants and meal kits,” said Marc Lore, Founder and CEO of Wonder. “Bringing Wonder and Grubhub together is the next step in our vision to create the super app for meal time, re-envisioning the future of food delivery.” 

“I am incredibly excited for Grubhub to join forces with Wonder and bring more value to our diners, merchants and delivery partners,” said Howard Migdal, Grubhub CEO. “Since our earliest days, Grubhub has helped restaurants open their doors to new customers, while introducing diners to new cuisines. That’s why I’m confident that Grubhub will complement Wonder’s mission to make great food more accessible and that together we will create remarkable dining experiences for more customers across the country.”

About Wonder
Wonder is a new kind of food hall that is revolutionizing the food industry by creating the super app for mealtime, operating a collection of delivery-first restaurants and pioneering a new category of “Fast Fine” dining. 

Featuring some of the world’s best chefs including Bobby Flay, Jose Andres, Nancy Silverton and Marcus Samuelsson, along with award-winning restaurants from across the country including Tejas Barbeque and Di Fara Pizza, customers can experience any combination of these chefs and restaurants all together in one order for the first time. In 2023, Wonder acquired meal kit pioneer Blue Apron.

About Grubhub
Grubhub is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.

Grubhub Holdings Inc. (Grubhub) expected to Supplement Senior Note Indenture for Benefit of Noteholders Upon Closing of Wonder Group, Inc. Acquisition

As part of Wonder’s acquisition of Grubhub Inc. (the parent company of Grubhub) from Just Eat Takeaway.com N.V., $500 million of existing senior notes issued by Grubhub are expected to remain in place at Grubhub.  In connection with the closing of the acquisition, Wonder intends for Grubhub to supplement the senior note indenture, pursuant to its terms, to include certain additional protections and modifications for the benefit of noteholders. This supplement is anticipated to become effective contemporaneously with, and contingent upon, the closing of the acquisition, which is expected during Q1 2025, subject to customary closing conditions including regulatory approvals.

These covenant additions and modifications will include:

  • New covenant providing for certain limitations on the making of restricted payments;
  • New covenant providing for certain limitations on transacting with affiliates;
  • New asset sale covenant, with certain repurchase and reinvestment provisions;
  • Tightened leverage level related to the incurrence of indebtedness;
  • Tightened leverage level related to the incurrence of permitted liens;
  • An expansion of the subsidiary debt covenant to cover additional subsidiaries, as well as to cover the incurrence (in addition to guarantee) of indebtedness;
  • A limitation on material asset transfers to non-guarantor subsidiaries; and
  • The removal of the ability to suspend certain covenants or release certain guarantees upon achieving an investment grade rating.

 

Grubhub Grows its Marketplace Offerings to Include Office Supplies with Office Depot

Office Depot is the first office supplies retailer on Grubhub and is available for on-demand delivery from more than 800 locations

Grubhub announced today that it is adding office supplies to its marketplace in partnership with Office Depot, an operating company of The ODP Corporation and a leading omnichannel retailer dedicated to supporting small business, home office, and education customers live more productive and organized lives. More than 6,000 items are available for on-demand delivery, including laptops, printers, ink, paper products, writing supplies, tech accessories and more. Office Depot is Grubhub’s first office supplies retail partner.

The addition of Office Depot provides even greater convenience for Grubhub Corporate Accounts clients — many of whom are office administrators responsible for restocking supplies. A recent survey found that more than 80 percent of administrators have encountered situations where they run out of essential supplies they need the same day. Furthermore, 67 percent said they would prefer supplies to be delivered the same day they place an order. Office Depot is also part of Grubhub+, Grubhub’s loyalty program that provides unlimited $0 delivery fees on eligible orders.* This offers significant value for corporate clients, with those surveyed ranking $0 delivery fees as their most important consideration.**

“Whether they’re a student preparing for finals, an office administrator who needs to restock supplies, or a working professional setting up their home office, we’re excited about all of the ways our customers can benefit from having access to office supplies on Grubhub,” said Craig Whitmer, vice president of new verticals at Grubhub. “Adding office supplies to our marketplace reflects our commitment to being a platform where customers can get more of what they need.”

“Partnering with Grubhub enhances our distribution reach and empowers us to better serve our customers’ unique needs,” said Kevin Moffitt, executive vice president of The ODP Corporation and president of Office Depot. “We are excited to join a dynamic marketplace where consumers can effortlessly shop for their office and personal essentials, ultimately fostering a more productive lifestyle.”

More than 800 locations across 42 states are available for customers to order from. Office supplies is the latest category available for order on Grubhub, joining restaurants, convenience, grocery, and pet supplies.

About Grubhub
Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.

About Office Depot
Office Depot, LLC, an operating company of The ODP Corporation, is a leading specialty retailer providing innovative products and services delivered through a fully integrated omnichannel platform of Office Depot and OfficeMax retail stores and an award-winning online presence, OfficeDepot.com, to support the productivity and organization of its small business, home office and education clients. Office Depot is committed to enabling its clients’ success, strengthening local communities and providing equal opportunities for all. For more information, visit officedepot.com, download the Office Depot app on your iPhone or Android and follow @officedepot on Facebook, X, Instagram and TikTok.

Office Depot is a trademark of The Office Club, LLC. OfficeMax is a trademark of OMX, Inc

* Terms and additional fees apply. Learn more here.

**Data points are based on an internal survey of Grubhub Corporate clients (2024)

Voices of Grubhub: Yolonda Smith, Head of Cybersecurity, on Protecting Grubhub and its Customers

For this edition of our Leadership Insights Series, we caught up with Yolonda Smith, Head of Cybersecurity.

The number one global risk organizations face today is the threat of a cyber-attack or data breach. Yolonda and her team serve as the gatekeepers to help protect Grubhub and its customers.

Tell us a little about your background and career before you arrived at Grubhub.
I have been in the cybersecurity space for 15 years. Before joining Grubhub, I worked at Sweetgreen, where I was the first-ever security employee. My role there involved overseeing all IT operations, security for the app and website, and the company itself. Before Sweetgreen, I had roles in product management for a cybersecurity company, as an analyst at Target, and I served in the Air Force for eight years. It was in the military where I first learned about hacking and cybersecurity, and all these experiences shaped my approach to security at Sweetgreen and now at Grubhub.

That’s impressive! So, what motivated you to join Grubhub?
Grubhub reached out to me because they were looking for someone who could apply the same kind of practical, scalable security measures that I had developed at Sweetgreen. I was excited to take on that challenge. My background allowed me to bring a unique perspective, particularly in tailoring security programs to fit a company’s specific needs and risks.

How did your military experience shape your approach to your career?
My military background had a huge impact on how I approach security. My very first assignment in the Air Force was actually in a mailroom, not in computers, which wasn’t what I expected. But that experience taught me a lot about managing complexity, solving problems quickly, and maintaining a clear mission under pressure. These lessons have been invaluable in my cybersecurity career. It also helped me understand the importance of protecting sensitive information. Later on, I was trained in cyber attacker methods, which gave me insights into how attackers think. All of these experiences combined helped me develop a strong, defense-focused approach to security.

Cybersecurity is a constantly evolving field. What keeps you motivated to stay in the industry?
The constant change keeps me going! I also had a personal experience when I was in the military. My identity was stolen, and I remember that feeling of helplessness when I realized all the money in my bank account was gone. I don’t want anyone else to feel that way. That experience drives me to ensure Grubhub’s customers and employees don’t face that kind of vulnerability.

What’s the biggest misconception people have about cybersecurity?
I think many people don’t realize how prevalent cyber threats are, or they underestimate their impact. One thing I wish people understood is how critical social engineering has become again. A lot of breaches happen because hackers manipulate people into revealing sensitive information. It’s an old threat, but it’s making a comeback, especially now that hackers are weaponizing AI to automate attacks.

What does the Grubhub cybersecurity team focus on, and how do you measure its effectiveness?
We have a dedicated team of developers, analysts, and operators who protect the Grubhub website, the app, and the overall brand. We work with engineering partners to ensure login systems are secure, monitor external threats, and maintain internal security protocols.

In terms of measuring our effectiveness, we align our security objectives with the company’s overall strategy. Every year, we set specific risk goals. This year, we aimed to reduce our risk score by more than a half point, which we accomplished. It might not sound like much, but that’s a big improvement for a small team. We also measure our success by how quickly we respond to incidents, whether we address the highest risks, and how well we communicate with the business.

What are some of the biggest cybersecurity threats the industry is currently facing?
Right now, phishing and social engineering are the major threats. Attackers often pose as company representatives and use sophisticated techniques to trick merchants into giving up sensitive information. What’s worse is that AI has made these kinds of attacks more efficient. It used to take weeks to set up a phishing campaign. Now, someone with minimal expertise can automate the entire process in a fraction of the time.

How would you describe your leadership style?
I set a high bar and expect people to hold themselves to those same standards. I focus on empowering my team to make decisions at their level and encourage pride in their work, quality of their deliverables, and their communication. My goal is to be hands-off on the details so people have a chance to come up with creative solutions, but remain close to the overall goals and objectives so I can provide guidance to get us back on track if that’s what’s needed. I think it’s important to balance between giving direction and providing autonomy.

Grubhub Adds New Category to its Marketplace with PetSmart Partnership

PetSmart is the first pet supplies retailer available for Grubhub delivery with more than 1,400 locations on Grubhub across the country

CHICAGO and PHOENIX, Oct. 30, 2024 — Grubhub announced today that it is partnering with PetSmart to bring the leading pet retailer’s inventory of pet supplies, foods, supplements, habitats, accessories and more to the Grubhub Marketplace. PetSmart is Grubhub’s first pet retail partner, marking Grubhub’s expansion beyond restaurants, convenience and grocery.

More than 14,000 items are available for delivery from more than 1,400 PetSmart locations on Grubhub in all 50 states. Customers can choose from premium pet food, treats, toys and apparel, available for on-demand delivery. With more than half of millennials and Generation Z consumers using online channels to purchase products for their pets, the addition of PetSmart is a natural extension of the Grubhub Marketplace and builds on Grubhub’s recent grocery and convenience partnerships with Albertsons, CVS and Mercato.* PetSmart is also available as a part of Grubhub+, Grubhub’s loyalty program that provides access to unlimited $0 delivery fees on eligible orders, making it even easier and more affordable for customers to treat their pets.**

“Now with PetSmart, we’re giving our customers the ultimate convenience of getting more of what they want delivered right to their door,” said Craig Whitmer, vice president of new verticals at Grubhub. “Americans are investing in their pets more than ever, and I’m thrilled that customers can cater to their pets’ needs where they already order their favorite meals, grocery and convenience items.”

Grubhub’s partnership with PetSmart is just in time for Halloween and the winter holiday season, when many people look for opportunities to include their pets in festivities. The vast majority of consumers consider their pet to be a part of the family, with more than half buying their pet a birthday or holiday present and nearly a quarter dressing their pet up for holidays or events.*** To join in the celebration, Grubhub is offering customers $10 off delivery orders of $40 or more for up to 10 orders from now until Dec. 31.****

About Grubhub
Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features 375,000 merchants in over 4,000 U.S. cities.

About PetSmart
PetSmart is the leading pet retailer offering products, services and solutions for the lifetime needs of pets. At PetSmart, we love pets and we believe pets make us better people. Every day with every connection, PetSmart’s passionate associates help bring pet parents closer to their pets so together they can live more fulfilled lives. This vision impacts everything we do for our customers, the way we support our associates and how we give back to our communities.

PetSmart operates nearly 1,700 pet stores in the United States, Canada and Puerto Rico, as well as more than 200 in-store PetSmart PetsHotel® dog and cat boarding facilities. We provide a broad range of competitively priced pet food and products as well as services such as dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp™ and pet adoption.

PetSmart, PetSmart Charities® and PetSmart Charities® of Canada work with nearly 4,000 animal welfare organizations to bring adoptable pets into stores so they have the best chance possible of finding a forever home. Through this in-store adoption program and other signature events, PetSmart has facilitated over 10 million adoptions, more than any other brick-and-mortar organization.

* Source: APPA; Pet Food Processing
** Terms and additional fees apply. Learn more here.
***Source: Statista: U.S., December 2023
**** Discount is automatically applied at checkout. Terms and fees apply. See app for details.

‘Delivery’s Other Half’: New Campaign Spotlights Grubhub’s $0 Delivery Fee Offer for Amazon Prime Members

Grubhub and Amazon announce the launch of “Delivery’s Other Half”, a cross-channel ad campaign designed to raise awareness that Amazon Prime members can get a free Grubhub+ membership. This membership entitles them to unlimited $0 delivery fees and lower service fees on eligible Grubhub orders, 5% back on pick-up orders, and exclusive merchant offers.*

The launch of this campaign marks the latest evolution of Grubhub and Amazon’s growing collaboration following free Grubhub+ membership becoming an ongoing offer for all Prime members in the U.S. As long as customers remain Prime members, they can enjoy free ongoing Grubhub+, worth $120 a year, without automatically renewing into a paid membership.

About “Delivery’s Other Half”
The campaign highlights the relationship between Amazon and Grubhub by showcasing how these iconic membership and delivery brands are partnering to give consumers what they want most: unparalleled value, selection, and convenience.

The creative tells the story of a budding friendship between Amazon and Grubhub delivery drivers as they run into each other time and time again, thanks to more Prime members enjoying $0 delivery fees on Grubhub. 

”We are thrilled with how this charismatic delivery duo perfectly personifies Amazon and Grubhub coming together to provide even more value to customers,” said Marnie Kain, VP brand marketing, Grubhub. “They are ‘in the know’ about the Grubhub+ offer for Prime members and with this new campaign, now even more people will know they too should be taking advantage of $0 delivery fees from Grubhub.”

“Delivery’s Other Half” will launch across multiple platforms, including digital TV, digital audio and social media. 

Even More Added Value
Since the start of the Grubhub+ offer in 2022, Prime members have saved hundreds of millions of dollars from waived subscription fees and discounts. Those who place at least one order a month save an average of $300 per year in delivery fees and promotions with Grubhub+.**

Other ways Grubhub and Amazon are bringing more value to customers include:

  • Amazon customers in the U.S. can order from hundreds of thousands of restaurants in all 50 states with Grubhub directly on Amazon.com and in the Amazon Shopping app. This offering makes restaurant delivery to customers’ doors more convenient and affordable, while also helping restaurant owners reach millions of additional customers.
  • During Prime Big Deal Days, Prime members with Grubhub+ were able to enjoy an exclusive promotional offer of up to 50% off of one Grubhub order of over $20.
  • The “Tune In & Takeout” series, features unique food pairings and exclusive offers like the limited edition Nuka-Blast Burger meal for the premiere of Fallout on Prime Video this year. 

Prime members can activate Grubhub+ by visiting http://www.amazon.com/grubhub and logging in with their Amazon account. If a member is in the middle of an active Grubhub+ trial with Prime, no further steps are required to continue enjoying Grubhub+.

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*Benefits apply on eligible orders that meet the applicable subtotal minimum only. Additional fees (including service fees) may apply. For more details and terms on the Amazon Prime Grubhub+ offer visit amazon.com/grubhub.

**Based on savings on delivery fees, lower service fees and redeemed Grubhub+ Credit for Grubhub+ members through Amazon Prime nationwide who placed at least one Grubhub+ order per month for 12 months. Individual member savings, fees, and available offers may vary based on location and purchasing activity, among other factors. Other fees may apply on orders.

Grubhub Grows its Marketing Platform with New Advertising Placements for Merchants and Brands

Since our earliest days in 2004, Grubhub’s mission has been to help connect consumers to nearby merchants, while giving these merchants a platform to grow their businesses. We’ve done this through our Grubhub Marketplace, which is a marketing platform at its core that gives our more than 375,000 merchant partners access to tens of millions of consumers across the country looking for takeout. We provide our merchant partners with a variety of marketing packages to choose from depending on their business goals, and they only pay when they generate orders on our Marketplace. Today, we’re expanding how merchants and brands can use Grubhub as an advertising channel.

Grubhub Pre-Checkout Ads for Merchants
We frequently hear that our merchant partners are looking for more control and flexibility over how their business shows up on the Grubhub Marketplace. They want to reach more people at the earliest point in the decision-making process and add incremental value throughout the customer experience. With Grubhub Ads, they can now run and manage listings on the homepage, search results list and cuisine category page to reach more customers throughout the ordering process.

Differing from our existing sponsored listings that Grubhub manages for merchants as an add-on to our Premium marketing package, these new ad placements give all partners, regardless of their marketing package, control over the frequency, location and targeting of their ads.

Powered by Koddi, Grubhub Ads are managed within the merchant’s portal in Grubhub for Restaurants. Merchants can choose their audience, the dates and times the ad will run, the duration of the ads and their monthly budget. Once the ad is live, they can edit, pause or end the campaign at any time and they only pay when customers click on their listing.

“We’re a newer restaurant in our area, and with all of the competing restaurants around us, it’s important that we are able to advertise our restaurant so that we attract customers and gain visibility on the Grubhub Marketplace. Since running ads on Grubhub, our sales are up 30 to 40 percent, and that’s just in the summer alone. As we get into fall and winter when people tend to order out more, I know we will see even greater results.” — Cindy Lech, co-owner of Lenoxthai, a Thai restaurant on the Upper East Side in NYC

“I’m a big believer of advertising, especially in a city like New York where there’s no shortage of restaurants and you have people coming and going at all times. In order for people to notice your restaurant, you better be in one of the top 10 placements. Since running ads on Grubhub, I’ve seen a 15 to 20 percent increase in orders, and it’s a huge plus to know if a customer is new or returning. Having a 4 or 4.5 star rating on Grubhub and the ability to run ads keeps you on top. I don’t think it gets any better than that.” — Edon Vokshi, owner of Pizzeria L’ Antica in NYC

Post-Checkout Ads for Brands
Tens of millions of customers use Grubhub regularly, and they eagerly pay attention to our delivery confirmation and tracking page as they wait for their order to arrive. Now in partnership with Rokt, we’re offering consumer brands access to market to this captive audience of customers on Grubhub’s order tracking page. Through Rokt’s AI technology, brands can showcase relevant and non-intrusive offers to Grubhub’s customers at a time when they are highly engaged (post-checkout) with offers that range from cash back and rewards to fitness memberships, video, music and audio subscriptions, and more.

“As a marketplace with tens of millions of customers, we’re excited to give merchants and brands more opportunities to grow their business through Grubhub,” said Kyle Emmett, senior director of retail media and merchant solutions at Grubhub. “These new advertising tools are a natural extension of our long-standing efforts to make Grubhub an effective marketing channel for our merchant partners to acquire more consumers and a further step to reach our full potential as an advertising channel.”

These new tools for merchants and brands complement Grubhub’s existing suite of marketing capabilities for merchant partners. By selecting from our range of marketing packages, merchants unlock access to promotions, loyalty and promoted placements and receive actionable information about their business through Order Frequency Insights. These tools allow merchants to better target customers to strategically grow their sales while giving them visibility into what’s performing well across different customer segments.

For more information on how to get started with ads, please visit here.