Our Commitment to Transparency
Originally posted on 11/21/2022 and updated on 12/30/22 to reflect agreement with D.C. Attorney General Karl Racine
Grubhub’s mission is to help restaurants grow. That’s why since our founding in Chicago nearly twenty years ago, we’ve consistently evolved to provide restaurants with the best possible tools and experience, and to provide transparency to the diners and communities that rely on our platform.
We are pleased to announce that most recently in the state of Pennsylvania and in Washington, D.C., we’ve agreed with Attorneys General Josh Shapiro and Karl Racine to provide additional clarity for our diners and thousands of restaurant partners. Grubhub has agreed to take a number of steps, including:
- Offering enhanced menu price disclosures, explaining that prices for menu items may be lower in store.
- Identifying non-partnered restaurants, so that diners know that these restaurants do not have contracts with Grubhub.
- Shutting down or transferring ownership of existing microsites, created to help restaurants strengthen their online presence and digital brand, depending on a restaurant’s preference.
- Providing more clarity around the Grubhub Guarantee to help diners understand that it helps ensure timely delivery and competitive prices.
As always, Grubhub offers a variety of negotiable pricing packages to fit every restaurant’s needs. Through our “Plus” and “Premium” packages, restaurants can access marketing tools such as promotions and commission-free ordering with Direct to target both new and existing customers.
We continue to spend millions of dollars in marketing annually to generate orders for our partners and boost support, visibility and order volume, and we are committed to evolving alongside the restaurant industry.