New Service Enables Seamless Entry for Authorized Grubhub Delivery Partners at Amazon Key-Enabled Buildings

SEATTLE—Oct. 21, 2024—Amazon Key today announced a partnership with Grubhub for a new service called Amazon Key Third-Party Deliveries. Grubhub delivery partners can now leverage Amazon Key’s 1-Click Access technology to gain authorized entry to common areas of Amazon Key-enabled buildings and gated communities to complete their deliveries. 

“For years, Amazon Key has transformed how Amazon deliveries are made within restricted-access buildings, providing a seamless experience for building staff and delivery drivers alike. We’re excited to now extend that same convenience to Grubhub,” said Kaushik Mani, Director Amazon Key. “As online shopping continues to grow, the influx of packages presents new challenges for delivery drivers and building management. Amazon Key is proud to be at the forefront of offering a frictionless, secure solution for deliveries within building lobbies and gated communities. Our customers have asked for an expanded service that accommodates third-party delivery companies, and we’re thrilled to meet that need, making delivery access more efficient and manageable for everyone involved.”

Grubhub has successfully completed nearly 1 million deliveries using Amazon Key, significantly enhancing the company’s delivery operations. By utilizing Amazon Key, Grubhub has reduced delivery partner care team calls by over 50 percent and seen a 22 percent decrease in order cancellation rates, streamlining the delivery process and improving efficiency. In a recent internal Grubhub survey, 72 percent of Grubhub drivers reported Amazon Key provided quicker access to delivery locations, and over two-thirds of delivery partners rated their overall experience with the service a 5 out of 5. This innovation is not only benefiting delivery partners, but also Grubhub customers, who enjoy the convenience of secure, hassle-free deliveries without the need to coordinate access.

“Amazon Key has had a tremendously positive impact on our operations and greatly improved the experience for our delivery partners,” said Megan Mergener, Senior Director of Logistics at Grubhub. “They are completing deliveries more efficiently and with fewer issues, which has translated to smoother experiences for our customers. The reduced need for coordination means less friction at every stage, allowing us to deliver easily and securely while giving customers and property managers peace of mind. We look forward to continuing this partnership and building on the success we’ve seen so far.”

Benefits of Grubhub Delivery with Amazon Key:

• Enhanced Security: Only the single Grubhub delivery partner who is assigned a delivery at an Amazon Key-enabled building will gain time-bound access to the common area of that particular building. Authorized property managers have to opt in to the Third-Party Delivery service. Once opted in they have full control over enabling Grubhub access to their building and can revoke it at any time. They can also review Grubhub delivery partner access history for their building in their Amazon Key dashboard.
• Improved Delivery Efficiency: Grubhub is able to operate more efficiently with contactless drop-off of customer food deliveries within the building. This eliminates the need to coordinate with building staff or wait for manual access, ultimately reducing delays.
• Frictionless Resident Experience: For residents, this integration means fewer missed deliveries and less hassle coordinating with Grubhub drivers for package handoffs. This technology is designed to minimize disruptions while enhancing the convenience of modern living.

Privacy and security are foundational to how Amazon designs every experience. Amazon Key Third-Party Deliveries was created with layers of protections that keep customer privacy, safety, and security at the forefront. This includes requiring comprehensive background checks and verification processes for Grubhub delivery partners, and authenticated time-restricted building access to ensure residents can enjoy the convenience this service provides, worry-free.

Grubhub delivery with Amazon Key is provided at no additional cost to property managers or residents, and is maintained by Amazon Key. 

About Grubhub

Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features more than 375,000 merchants in over 4,000 U.S. cities.

About Amazon Key

Amazon Key empowers customers to easily manage access to their homes and businesses. Whether streamlining deliveries, giving customers control over who can enter their property, or letting them answer their intercom from anywhere, Amazon Key technology puts security, convenience, privacy, and access control in their customers’ hands. Amazon Key products currently serve single-family homes, multifamily properties, and commercial businesses across four continents.