In April, Grubhub announced a series of new initiatives that aim to support delivery workers while making e-bike usage safer and more sustainable in New York City – with one key  initiative being a formal partnership with delivery e-bike rental platform, JOCO. This week, we officially unveiled a new, centrally-located co-branded hub – JOCO Concierge Sponsored by Grubhub – to kick off our pilot program and provide NYC delivery workers a place to recharge both their e-bikes and themselves. 

While many New Yorkers plan to slow things down as summer approaches, we know delivery workers will be working as hard as ever. We recognize the work our delivery partners do is absolutely critical to helping Grubhub serve our diners. They help us ensure hungry diners across the city get the food they want, when they want it, how they want it – every time. Providing a place where our NYC delivery workers can take care of themselves and their equipment is an important step in continuing to invest in our partners and everything they do for Grubhub and our diners.  

Starting today,  Grubhub bikers with active JOCO credits can make a pitstop at the facility located at 259 Bowery in Soho during the peak hours of 12:00-8:00 pm to take advantage of a host of amenities. From battery swapping and bike rentals to complimentary delivery gear and essential amenities like restroom facilities and phone charging stations, the new Grubhub x JOCO hub is a one-stop shop for all delivery rider needs, providing riders with a safe and seamless experience on the job. With the launch of the JOCO Concierge sponsored by Grubhub, we aim to empower delivery workers in one convenient hub. 

“When it comes to our delivery partners, of course safety is absolutely key, and that’s why this hub from Grubhub and JOCO combines elements like safe battery exchange with amenities that help riders rest and recharge,” said Amy Perlik Healy, vice president of Government Relations at Grubhub. “This is an evolving effort for us, and Grubhub is continually working with important partners like JOCO as well as city leaders to explore new ways to support delivery workers and communities across New York City.”

And, starting next week, Grubhub will offer monthly credits to our top tier bikers that deliver in Manhattan, giving them free access to more than a thousand safety-certified JOCO e-bikes. Grubhub riders will also have access to more than 55 additional JOCO hubs for continuous safe e-bike storage, battery exchange, and delivery rider gear. Currently spread across Manhattan and Queens with plans to add new locations soon, the hubs will serve as the only rest stops available to NYC’s more than 60,000 delivery workers.

“We’re thrilled to work with Grubhub and bring the JOCO Concierge sponsored by Grubhub to life,” said Jonathan Cohen, co-founder of JOCO. “Through this hub and our initial phase of the program, we’ll be able to provide Grubhub delivery workers with access to safer, more sustainable e-bikes while giving them the unique opportunity to take advantage of a state-of-the-art facility with gear and amenities. We’re excited to launch this alongside our other hubs around New York and look forward to expanding across all boroughs to continue to provide for delivery workers throughout all of New York.”

Grubhub’s partnership with JOCO is just one piece of our broader E-Bike Lifecycle safety program. In addition, a $100,000 grant from the Grubhub Community Fund is helping to support the FDNY Foundation’s fire safety campaign which includes educational resources on the safe handling of lithium ion batteries. The safety of our drivers is important to us, and we continue to work with NYC leaders, the FDNY, and our industry partners to collectively inform delivery workers and the broader public about safe e-bike use.