News Archive - Grubhub

Grubhub and National ACE to Award $485,000 in Grants Through Restaurant Accelerator and Community Fund Grant

Grubhub and the National Asian/Pacific Islander American Chamber of Commerce and Entrepreneurship (National ACE), are proud to announce the opening of applications for the 2025 Restaurant Accelerator and Community Fund Grant, a program made possible by grant support from the Grubhub Community Fund.

From October 1 to October 24, small, independent restaurants across the United States can apply for the chance to join a program designed to spark growth, innovation, and long-term success. Applicants who attend at least three of National ACE’s expert-led virtual Restaurant Accelerator sessions in November will be eligible to receive a $5,000 Community Fund Grant to invest directly in their business.

The program is open to U.S.-based small, for-profit restaurants that are currently operational and licensed in food preparation and service. While the grant is open to all eligible businesses, we encourage Asian American and Pacific Islander restaurateurs operating in economically disadvantaged areas to apply. For a full list of eligibility requirements, please visit: nationalace.org.

Important Dates

● Registration Opens: Oct 1, 2025

● Registration Deadline: Oct 24, 2025

● Virtual Accelerator Sessions: Nov 4, 12, 18 & 25, 2025

● Grant Recipients Announced: Nov 25, 2025

This partnership builds on the lasting impact of Grubhub and National ACE’s shared commitment to small business success. Through National ACE’s Small Business Fund, the organizations distributed $1.3 million in grants to 170 businesses in 2024 alone, providing critical support amid ongoing economic challenges. Since 2021, over $9 million in grants have empowered entrepreneurs in the communities that need it most – a testament to the strength and impact of this partnership.

“Independent restaurants are vital to the success of local economies,” said Brianna Morris, Associate Director of Community Impact at Grubhub. “By partnering with National ACE, we’re combining funding with hands-on training to help small businesses build resilience, expand their reach, and position themselves for long-term growth.”

Chiling Tong, President and CEO of National ACE, added: “Our collaboration with Grubhub demonstrates the power of partnership in driving economic growth. Together, we are equipping small business owners with both the capital and the expertise they need to scale, strengthen operations, and create lasting impact in their communities.”

Restaurant owners can learn more and apply at https://www.nationalace.org/2025-restaurant-accelerator-grant.

Grubhub Marks Hunger Action Month by Expanding Support to Combat Food Insecurity in Chicago and New York City

At Grubhub, closing the hunger gap is a key focus of our community impact efforts. Through the Grubhub Community Fund, we work to reduce food insecurity, recover and redirect food that would otherwise go to waste, and support the organizations leading this fight.

This September, in recognition of Hunger Action Month, we deepened our impact in New York City and Chicago with volunteer events, matching grants, and ongoing support for the Food Bank for New York City and Greater Chicago Food Depository — two organizations that each partner with 800+ pantries and community groups to reach families in need. Together, more than 110 Grubhub employees packed over 20,000 pounds of food, and the Grubhub Community Fund amplified their efforts with $100,000 in matching grants across both cities.

“After years of partnering with the Food Bank for NYC and the Greater Chicago Food Depository during Hunger Action Month, I’m proud we continue to find new ways to strengthen these relationships and drive meaningful impact to combat food insecurity,” said Brianna Morris, associate director of community impact at Grubhub. “Launching employee volunteer days in both NYC and Chicago has been especially rewarding. It’s inspiring to see our team step into the community, lend a hand, and deepen their understanding of the difference this work makes to help close the hunger gap.”

Across our offices, teams rolled up their sleeves for volunteer days that brought employees into the heart of the fight against food insecurity. In New York, employees gathered at Food Bank For NYC’s Distribution Center in the Bronx, and in Chicago, they headed to the Greater Chicago Food Depository headquarters — repacking food at both organizations. Together, these efforts helped ensure thousands of meals reached families, seniors, and individuals who needed them most.

“The Grubhub Community Fund plays a powerful role in fighting food insecurity,” said Leslie Gordon, President and CEO of Food Bank For NYC. “Their commitment to our mission and continued support of our member agency network is especially visible during Hunger Action Month but felt and appreciated by Food Bank For NYC and our clients every day.”

In addition to hands-on support, the Grubhub Community Fund provided $50,000 matching grants to both organizations — doubling last year’s support in Chicago and powering Food Bank For NYC’s September fundraising campaign. These funds helped strengthen programmatic and operational efforts like community outreach, prepared meals programs, and distribution to local shelters supporting newly arrived migrant families.

“We are deeply grateful for the ongoing support and partnership of Grubhub, particularly in this moment of heightened need,” said Kate Maehr, Executive Director and CEO of the Greater Chicago Food Depository. “The generous support from the Grubhub Community Fund is a true reflection of our shared commitment to uplifting local communities and ensuring that no neighbor goes hungry. Together, we are making a difference.”

With the support of the Grubhub Community Fund, we’re proud to stand alongside organizations like Food Bank for NYC and the Greater Chicago Food Depository as they lead the fight against hunger. Together, we’re taking meaningful action – through funding, partnership, and hands-on volunteerism – to help close the hunger gap in the communities we call home.

*The Grubhub Community Fund is a donor-advised fund at a national sponsoring organization. The Fund is funded by diner donations that come through our Donate the Change round-up feature within the Grubhub app and website. Grubhub matches contributions up to $4 million each year on eligible Grubhub+ orders.

Grubhub and Nourishing Hope Expand Partnership to Combat Food Insecurity Across Chicago

CHICAGO, IL – Grubhub, a leading U.S. ordering and delivery marketplace, has expanded its partnership with Nourishing Hope, one of Chicago’s leading hunger relief and social service organizations, to support families facing food insecurity in some of the city’s most underserved neighborhoods.

Since 2021, Grubhub has been one of Nourishing Hope’s largest corporate partners, donating more than 150 hours of employee volunteer time and contributing over $1.15 million through the Grubhub Community Fund to support the organization’s expanding programs. The most recent Grubhub Community Fund grant, which supported the donation of a delivery truck, marks a significant investment in operational infrastructure that will accelerate the growth of Nourishing Hope’s Online Market program.

As part of this investment, the newly donated delivery truck will be on-site at the Chicago Cubs’ inaugural Oktoberfest, taking place September 19–21 at the Toyota Camry Lot in Wrigleyville. In partnership with the Cubs, Nourishing Hope will be collecting nonperishable food donations throughout the three-day event, with fans encouraged to drop off items at the Nourishing Hope tent.

“We’re honored to partner with Grubhub to bring greater food access to families across Chicago. This partnership helps us reach more people with not just food, but the support and consistency they deserve,” says Drew Moran, chief development officer of Nourishing Hope.

The truck will play a vital role in scaling the Online Market, a flexible and user-friendly grocery ordering platform that allows individuals and families to place orders online and pick them up at times and locations that are convenient for them. This expansion builds on foundational support from the Grubhub Community Fund, which provided a grant to Nourishing Hope for the Online Market program. With this new vehicle, Nourishing Hope will be able to expand to six new community partners this calendar year — particularly on Chicago’s South and West sides — and complete over 15,000 Online Market orders, representing nearly a 50% increase compared to the previous year.

This logistical capacity is key to ensuring timely, reliable food access as Nourishing Hope continues to expand into new neighborhoods. The Online Market program is designed to reduce barriers and meet people where they are, offering a dignified and dependable source of fresh, nutritious food.

We see here how when two mission-aligned organizations combine their strengths, it’s possible to create sustainable solutions to hunger. Together, Nourishing Hope and Grubhub are working to remove systemic barriers to nourishment and expand access across the city.

Since 2004, Grubhub has invested in the communities where it operates, with a focus on its hometown of Chicago, to successfully scale community impact efforts and partnerships while making strategic investments to help neighbors thrive.

“We’re proud to deepen our partnership with Nourishing Hope by providing the vehicle support needed to expand their Online Market program. This investment is about more than transportation — it’s about ensuring families across Chicago, especially on the South and West Sides, have reliable access to fresh, nutritious food. At Grubhub, we’re committed to tackling food insecurity with solutions that deliver access, stability, and lasting community impact,” said Brianna Morris, associate director of community impact, Grubhub.

About Grubhub

Grubhub is a leading U.S. ordering and delivery marketplace dedicated to connecting customers with their favorite local restaurants, merchants and convenience retailers. Grubhub elevates online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Part of Wonder Group, Grubhub features over 415,000 merchants in more than 4,000 U.S. cities.

About Nourishing Hope

Nourishing Hope is one of the largest and longest-operating hunger relief organizations in Chicago, providing the equivalent of more than 4.5 million meals annually. Serving with dignity and respect, the organization’s mission is Nourishing Hope through food, mental health and social services so that all neighbors can thrive. Through walk-in food pantries, online ordering, home delivery, and health-focused partnerships, Nourishing Hope removes barriers to support services — providing food for today, and hope for tomorrow.

Voices of Grubhub: Ali Motto, Senior Director of Product Operations, Design Operations & UXR, on Turning Feedback into Strategy and Building Processes that Fuel Collaboration and Accelerate Execution

To spotlight different perspectives and give an inside look at Grubhub, we’re highlighting leaders from across the organization. This month, we sat down with Ali Motto, Senior Director of Product Operations, Design Operations & UXR, to hear how she’s transforming product planning and alignment, amplifying the customer voice, and building trust across teams.

A quick round to get to know Ali:

Favorite Grubhub order: Chicken parm with a side of rigatoni from Previti Pizza on Long Island. When I moved to a new town and realized it was still in my delivery range, I was absolutely thrilled.
Book you’ve read recently that you’d recommend: Good Inside by Dr. Becky Kennedy. As a toddler parent, it’s become my go-to manual. It’s completely reframed how I approach tough conversations and situations with my kids while also reinforcing the importance of taking care of myself along the way.
Coffee or tea: Coffee 100%. I’m the person who will walk through a snowstorm holding an iced coffee. My go-to is an iced caramel latte with almond milk.
Favorite way to unwind after a busy week: Either a workout class—I love F45 and SoulCycle—or a dinner with my husband if we can get a babysitter!
Favorite productivity hack: I am a handwritten list person through and through. There is nothing more satisfying than crossing something off with a pen. It keeps me focused and gives me a real sense of progress.
A typical work day: I usually start before 6 a.m. with a workout, then it is the morning rush of getting my kids ready and dropping them off at childcare. After that, it is a full day of meetings, planning, and deliverables before it’s shifting back into mom mode in the evening. Once my kids are asleep, I’ll usually log back on to continue working for a bit before winding down for the night and watching a documentary with my husband.
Weekend routine: Weekends are my family time. I try to be fully present with my kids, taking them to the park, birthday parties, or even Home Depot, which they love. In the summer, we love taking the water taxi around the harbor which has become a special tradition of ours. Once they’re in bed, I’ll do something like listen to a book on Audible while doing laundry. If you can’t tell yet by my answers, I am not great at sitting still.

You’ve had an impressive career in product operations across some major tech companies — Google, Uber, Etsy, and now Grubhub. What initially drew you to product operations, and how did you end up at Grubhub?
My interest in product operations started over a decade ago in college when I worked for Jerry Colonna, a venture capitalist and executive coach. Many of his clients were tech CEOs, and that sparked my curiosity about the industry.

After graduation, I joined Etsy, where I bridged the gap between product teams and sellers — translating launches and advocating for seller needs. That experience cemented my love for product and set me on a path of learning: at Google, I supported global Virtual Reality product launches; at Uber, I built cross-domain processes; and at Better, I created the first Product Operations PMO team, scaling it from one to 13. Each move allowed me to work with great teams, tackle new challenges, and expand my toolkit.

Over three years ago, I came to Grubhub, drawn by the challenge of a three-sided marketplace and the people. Our kind, collaborative culture makes us faster and better — solving problems is easier, alignment comes quicker, and the work itself feels more meaningful when you genuinely enjoy the people you work with.

Your role spans Product Operations, Design Operations, and UXR — that’s a lot of ground to cover. Can you walk us through what each of these areas involves and how they work together?
It is definitely a wide scope, but that’s what makes it exciting. Each of these areas plays a different role, but they are deeply connected in how we build and launch products.

Product Operations is about creating the frameworks, processes, and rhythms that give our product teams clarity and discipline. That includes planning cycles, product brief templates, launch readiness, go-to-market playbooks, tracking adoption, and integrating AI tooling to streamline workflows and enhance decision-making.
Design Operations makes sure our design teams can move quickly and consistently across the product development lifecycle, whether that means giving them access to new AI tools or creating standardized ways of working.
User Experience Research helps us keep the customer at the center of everything. UXR uncovers needs, tests concepts, and ensures that our solutions resonate in the real world.

Together, these three areas function like parts of the same engine. UXR grounds us in customer insights, Design Ops scales and supports the design function, and Product Ops connects strategy to execution. It is less about three separate functions and more about one operating model that helps Product, Design, and Engineering deliver the right things in the right way at the right time.

You lead what you call “the connective tissue” between Product, Design, Engineering, and other cross-functional partners. What does that actually look like day-to-day?
My team owns the product roadmap process and partners with Engineering on capacity management to ensure priorities match resources. We drive alignment through quarterly and annual strategy decks and build visibility with newsletters, demo days, and release channels that show our entire organization what’s being built and launched.

We also make sure insights from cross-functional partners feed into the roadmap so everyone is working from the same playbook. No two days are alike — one might be spent in Jira planning, the next developing a new go-to-market playbook. At the core, my team is the glue that connects the moving parts so others can focus on delivering great products.

What’s something about Product Operations that most people at Grubhub might not realize or understand?
A lot of what we do happens behind the scenes. If we are doing our jobs well, things just feel seamless. Planning runs smoothly, launches happen on time, and everyone feels aligned on priorities. What people may not see is the coordination, framework building, and cross-functional alignment it takes to make that possible.

And Product Ops is not just about process for the sake of process. We are here to make sure the right work is resourced, customer insights shape the roadmap, and every launch has measurable impact. When we are at our best, people may not even realize Product Ops is behind it — things simply work the way they should.

One of your biggest achievements has been completely revamping how we plan our PDE roadmap at Grubhub. Can you tell us about that transformation?
When I joined over three years ago, roadmap planning across Product, Design, and Engineering was siloed — with different tools, approaches, and tracking methods. We lacked a clear view of priorities, and cross-functional teams struggled to anticipate what was coming or where to give input.

We completely redesigned the process: standardizing the planning cycle and timeline, creating a single source of truth in Jira, adding capacity checks with leadership and Engineering, and building transparency through quarterly/annual strategy decks and knowledge sharing anchored in UXR and data.

The result is a disciplined, consistent roadmap process tied directly to customer needs and business priorities. Leaders see the big picture, teams plan effectively, and launches happen with alignment.

Is there a particular project or initiative you’re working on right now that you’re most excited about?
I am genuinely excited about the work we are doing with Wonder. From the start, it has felt energizing and collaborative. One of the first things my team did was adapt our product brief template for their product growth team so they had a consistent framework to define and evaluate initiatives. Now, we are bringing our planning cycles together for the first time, which is a huge step toward shared roadmaps and priorities.

What excites me most is how much we are learning from each other. Wonder brings a startup-like pace and perspective, and we bring systems and processes that create clarity at scale. Aligning those strengths is not just about process — it is about creating a shared foundation for how we build products. It really feels like a “two brains are better than one” moment, and I cannot wait to see what more we can accomplish together.

What’s the best piece of advice you’ve ever gotten, and how has it stuck with you as a leader?
I’ve worked with the same career coach, Burju Erdem, for over five years, and her constant reminder of the power of gratitude and affirmation has shaped how I lead. I try to listen deeply, solve problems, celebrate wins, and recognize contributions, which builds the trust that makes both structure and creativity possible. When people feel valued, they’re more willing to take risks, fail fast, and keep moving. Gratitude and kindness create the environment for technical and creative work without fear of mistakes, while process provides clarity — but it’s trust that makes those systems work and fuels innovation.

If you could have any other job in the company for a day, what would it be and why?
I would love to spend a day in PR. In a way, I already joke that I am the internal PR rep for Product, Design, and Analytics, but I have always been fascinated by how storytelling and messaging shape how people perceive a company and its products.

Grubhub’s Teaming Up with Burq to Expand Nationwide Delivery Services

New partnership brings Grubhub’s delivery capabilities to thousands of Burq’s merchants across the U.S.

CHICAGO – September 16, 2025 — Grubhub is growing its delivery offering through a new partnership with Burq, a leading provider of last-mile logistics. This collaboration extends Grubhub’s reach, giving thousands of Burq’s merchants access to one of the largest same-day delivery networks in the country.

With Grubhub now directly integrated into Burq’s platform, merchants can streamline their delivery operations and tap into a trusted, professional fleet that powers millions of deliveries each month – across categories like food, groceries, flowers, and auto parts.

Now built directly into the Burq platform, Grubhub offers merchants access to:

Real-time quotes and reliable fulfillment
Competitive, dynamic pricing – passing on savings to merchants for Grubhub’s lower-cost deliveries
Seamless access with no extra setup required for eligible merchants in supported industries and markets

“Partnering with Grubhub strengthens our network and gives merchants more flexibility, coverage, and confidence in every delivery,” said Burq Co-founder, Salman Habib. “It’s about simplifying delivery, scaling smarter, and making life easier for the businesses we serve.”

Merchants today are expected to manage multiple providers, sync platforms, and meet rising consumer expectations – all while controlling costs. This partnership addresses those challenges head-on.

“We know managing delivery today can be complicated – that’s why we’re excited to partner with Burq. Their platform makes it easier for merchants to customize workflows, automate fulfillment, and offer real-time delivery options,” said Stephanie Grammel, Director of Integrations & Solutions at Grubhub. “Through this partnership, Burq’s merchants can now tap into Grubhub’s trusted nationwide delivery network — without sacrificing the flexibility and control they need to run their business on their terms.”

This partnership is another example of Grubhub’s commitment to expanding its delivery offering to bring convenience to as many merchants – and customers – as possible.

After a successful pilot, Grubhub’s delivery offering will soon be available nationwide to Burq merchants in all U.S. markets where Grubhub operates. As the partnership expands, Grubhub and Burq are focused on continuing to drive efficiency, simplify logistics, and grow merchant access to best-in-class delivery solutions.

About Grubhub
Grubhub is a leading U.S. ordering and delivery marketplace dedicated to connecting customers with their favorite local restaurants, merchants and convenience retailers. Grubhub elevates online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Part of Wonder Group, Grubhub features 400,000 merchants in over 4,000 U.S. cities.

About Burq
Burq is a leading provider of last-mile delivery solutions, helping businesses of all sizes streamline operations, scale services, and elevate the customer experience. With customizable workflows, access to a vast delivery network, and smart tools that simplify logistics, Burq gives businesses the flexibility and insights they need to grow and the trusted partner they rely on to deliver success. For more information, please visit burqup.com.

The Product Dish: Expanding Grubhub’s On- and Off-Campus Dining Through Red Card Athletics Integration

To showcase the product innovation work that Grubhub’s Product teams are supporting, we’re taking a closer look at the technology and product projects that improve the way customers, merchants, and partners connect through Grubhub.

Grubhub and Red Card Athletics launched a new partnership that allows student athletes to use their Red Card funds at dietitian-approved restaurants through the Grubhub platform. Red Card is a leader in mobile technology that helps athletic departments feed their athletes, track food, and stay on budget, currently working with more than 100 athletic departments across the country.

By integrating with Grubhub’s platform, this partnership gives athletes more access and convenience, enabling them to use their Red Card funds both on and off campus. Historically, Red Card usage required on-premise hardware at participating merchants, limiting adoption and merchant choice.

What’s new?

We’ve unlocked new product capabilities by adding Red Card Athletics as a new tender type in Grubhub, enabling on-campus and off-campus ordering for student-athletes, with streamlined onboarding, no hardware requirements, and Grubhub+ benefits. Key updates include:

Enhanced Onboarding Flows: We’ve introduced tailored setup guides in both the Grubhub and Red Card apps for account linking, campus affiliation, and payment activation. We’ve also streamlined the EDU email verification process to ensure athlete eligibility and secure fund access.
On-Campus and Off-Campus Flexibility: The integration now works across campus dining programs and local off-campus merchants, giving athletes more choice while maintaining school-approved merchant lists.
Geo-Triggered Experience: Students at affiliated campuses receive targeted offers and complimentary Grubhub+ access to encourage personal fund usage, organic discovery, and activation beyond the initial student-athlete scope of the partnership.

How does it work?

The real-time payments integration allows the Red Card tender to be used as a payment method for food and beverages at approved merchants already integrated on the Grubhub platform, helping support hungry athletes with food at all hours of the day in their busy schedule.

Student-athletes receive funds allocated from their team and can view real-time balances and accepting locations within the Red Card app. They securely add their Red Card number to their Grubhub account, and when ordering meals, they can select Red Card as their payment method at checkout at dietitian-approved locations. All Red Card Athletes receive complimentary GH+ benefits as part of the partnership benefit.
For Athletics Directors and Dietitians, the Red Card dashboard simplifies the process of building, customizing, and distributing meal funds to athletes. It enables compliant food options from on- or off-campus locations without requiring new hardware or extra maintenance, while integrating ordering data and receipts for greater visibility into spending and nutrition. The system also supports tax-exempt certifications, ensuring compliance and maximizing the value of allocated funds.
Merchants and Dining Teams benefit from a new rush of captive funds that were previously unavailable with a purely digital integration, while reducing the need for extra hardware or manual receipt collection. On-campus dining locations now have Red Card orders fully integrated into Grubhub’s POS and order flow, eliminating secondary tablets and custom processes. Approved off-campus restaurants are also listed in the app for pickup and delivery, with payments automatically integrated into existing accounting systems.

What’s next?

The Grubhub Product teams are constantly seeking to deliver a revolutionary dining experience for all higher education dining scenarios. This integration is already active at more than 50 higher education institutions. As the school year progresses, we look forward to continued expansion and rolling out new features that make the integration an even better experience for all users.

Want to be part of the magic behind our product launches? Explore our open Product roles here!

Grubhub Unlocks New Sales Channels and Marketing Tools for Merchants

Grubhub restaurant partners in markets where Wonder operates can now reach more diners directly in the Wonder app.

At Grubhub, we’re always exploring new ways to increase value for the 415,000+ merchants across our platform in more than 4,000 cities nationwide. We’ve recently introduced new features and refreshed our existing brands to create additional marketing channels for merchants that drive visibility and generate more sales for our restaurant partners.

Adding Local Restaurants on Wonder

Tens of thousands of Grubhub merchants in Wonder’s existing markets are now available to customers through the Wonder app. This gives Grubhub merchants access to an additional platform – with no extra work and at no extra cost – to reach even more customers. By sitting alongside Wonder originals and Blue Apron’s selection of meal kits and prepared meals, Grubhub merchants gain visibility among Wonder’s diner base while still benefiting from the scale and support of the Grubhub platform.

Relaunching Seamless in New York City

In April 2025, we relaunched Seamless to harness the long-standing love for the brand in NYC, bolstered by our history serving city residents and the strength of our corporate ordering business. Merchant partners can now market their business across Grubhub and Seamless in the city, creating more value from their Grubhub partnership. With low fees across the network, Seamless offers NYC merchants an additional channel to reach loyal customers in one of the largest markets in the country.

Access to Amazon Storefront

Last year, we expanded our partnership with Amazon, allowing U.S. Amazon customers to discover and order from Grubhub merchants directly on Amazon.com and in the Amazon Shopping app. This continues today, offering Grubhub merchants access to Amazon’s millions of customers and extending their reach far beyond the Grubhub platform. Through high-traffic retail moments like Prime Day, the Grubhub and Amazon partnership further creates unique opportunities for merchants to capture incremental orders and boost sales.

Leveraging Grubhub For Restaurants

In addition to offering more ordering channels that drive new customers to our Grubhub merchants, we’ve also invested in marketing tools. Our self-service marketing platform, Grubhub For Restaurants, enables partners to manage menus, hours, promotions, orders, and more across both their Grubhub Marketplace listing and Grubhub Direct site, all in one place. Merchants can also tap into regular promo offers like “Treat Yourself Tuesdays” – customers receive up to 20% off their orders – and “Freebie Fridays” – delicious free items, which help drive more customers and larger orders.

Specifically in NYC, we refreshed our marketing package for merchants to provide more control and flexibility in how they reach diners. With our all-access package, NYC merchants receive placement on Grubhub and Seamless, no platform or maintenance fees, and visibility to Grubhub+ and Amazon Prime members. It also includes professional menu photos, dedicated account support, monthly ad credit equal to your commission rate for any ads purchased, and up to $500 per month in free promotions to help attract more customers and drive sales.

Each of these initiatives ladders up to one goal: helping Grubhub merchants grow and reach more customers. From unlocking new diners through Wonder and Amazon, to reconnecting with loyal New Yorkers through Seamless, to enhancing our self-service tools with Grubhub for Restaurants, we’re focused on expanding the sales and marketing solutions that keep merchants at the center – because when our partners succeed, we all succeed.

Grubhub Announces Exchange Offer and Consent Solicitation for 5.500% Senior Notes Due 2027

CHICAGO — August 25, 2025 /PRNewswire/ — Grubhub Inc. (“Grubhub”), a leading U.S. online food delivery marketplace, today announced that its wholly owned subsidiary, Grubhub Holdings Inc. (“Grubhub Holdings”), commenced an offer to exchange (the “Exchange Offer”) any and all of its outstanding 5.500% Senior Notes due 2027 (the “Existing Notes”) for cash and / or newly issued 13.000% Senior Secured Cash / PIK Notes due 2030 (the “New Notes”). Concurrently with the Exchange Offer, Grubhub Holdings is soliciting (the “Solicitation”) consents (the “Consents”) from holders of Existing Notes (the “Holders”) to amend the indenture governing the Existing Notes (the “Proposed Amendments”).

Description of the Exchange Offer and the Consent Solicitation

The Exchange Offer and the Consent Solicitation are being made upon the terms and subject to the conditions set forth in the confidential Exchange Offer Memorandum and Consent Solicitation Statement, dated August 25, 2025 (the “Exchange Offer Memorandum”). The Exchange Offer and the Solicitation are designed to optimize Grubhub’s capital structure and further Grubhub’s growth. The Consent Solicitation seeks to obtain Consents from Eligible Holders to effect the Proposed Amendments, which would eliminate substantially all of the restrictive covenants, certain events of default, and related provisions under the indenture governing the Existing Notes. In order to approve the Proposed Amendments with respect to the Existing Notes, Eligible Holders of Existing Notes must have validly delivered (and not validly revoked) Consents that, in the aggregate, represent at least a majority in aggregate principal amount of all the outstanding Existing Notes prior to the Expiration Deadline (5:00 p.m., New York City time, on September 23, 2025, unless extended).

The total maximum amount of New Notes consideration to be issued in exchange for Existing Notes validly tendered (and not validly withdrawn) is $96,138,000 (the “Maximum New Notes Consideration Amount”). Eligible Holders participating in the Exchange Offer must elect a preferred form of consideration between cash consideration and New Notes consideration in exchange for validly tendered (and not validly withdrawn) Existing Notes which are accepted by Grubhub Holdings, subject to the terms and pursuant to the conditions set forth in the Exchange Offer Memorandum, including, but not limited to, the Maximum New Notes Consideration Amount, and the allocation between New Notes consideration and cash consideration. The allocation between New Notes Consideration and Cash Consideration payable to each Eligible Holder will be calculated as described in the Exchange Offer Memorandum and is subject to adjustment in the case of either (i) an Over-Subscription of New Notes Consideration above the Maximum New Notes Consideration Amount, or (ii) an Under-Subscription of New Notes Consideration.

Eligible Holders who validly tender Existing Notes and deliver Consents, and do not validly withdraw such tenders and revoke such Consents, on or prior to the Early Participation Deadline (5:00 p.m., New York City time, on September 8, 2025, unless extended) and whose Existing Notes are accepted for exchange will be eligible to receive the total early consideration (which includes the Early Participation Consideration and, only with respect to amounts received as New Notes Consideration, the Early Exchange Cash Premium). The total early consideration for each $1,000 aggregate principal amount of Existing Notes validly tendered (and not validly withdrawn) on or prior to the Early Participation Deadline, and accepted for exchange, will be equal to the sum of (x) $1,000 paid in cash consideration, New Notes consideration, or a combination thereof, as early participation consideration (the “Early Participation Consideration”), plus (y) only with respect to amounts received as New Notes consideration, $2.50 paid in cash, as early exchange premium (the “Early Exchange Cash Premium” and, together with the Early Participation Consideration, the “Total Early Consideration”), payable on the settlement date. The exchange consideration for each $1,000 aggregate principal amount of Existing Notes validly tendered (and not validly withdrawn) after the Early Participation Deadline but on or prior to the Expiration Deadline, and whose Existing Notes are accepted for exchange by us, will be equal to $980 paid in cash consideration, New Notes consideration, or a combination thereof (the “Exchange Consideration”). Eligible Holders whose Existing Notes are accepted for exchange will be paid accrued and unpaid interest on such Existing Notes from, and including, the most recent date on which interest was paid on such Eligible Holder’s Existing Notes to, but not including, the settlement date (the “Accrued Interest”), payable in cash on the settlement date. Interest will cease to accrue on the settlement date for all Existing Notes accepted for exchange in the Exchange Offer.

Eligible Holders who tender after the Early Participation Deadline but on or prior to the Expiration Deadline will be eligible to receive only the Exchange Consideration.

The Exchange Offer and Consent Solicitation are subject to certain conditions, including, among others, the receipt of Consents from Holders representing at least $46,138,000 aggregate principal amount of the outstanding Existing Notes and the consummation of (1) the private exchange with the Supporting Holders of $290,122,000 of the Existing Notes for New Notes and (2) the issuance of $163,740,000 principal amount of New Notes to the Supporting Holders for cash, in each case pursuant to the Exchange and Purchase Agreement, as further described below.

The New Notes will be senior secured obligations of Grubhub Holdings and will be guaranteed by Grubhub and each of its domestic subsidiaries, other than certain immaterial subsidiaries.

Description of Transaction Support Agreement and Exchange and Purchase Agreement

In connection with the Exchange Offer, on August 25, 2025, Grubhub Holdings and certain holders of the Existing Notes that, as of the date of the Exchange Offer Memorandum, collectively held $290,122,000 in aggregate principal amount of the Existing Notes, representing 58.02% of the outstanding aggregate principal amount of the Existing Notes (such holders, together with certain permitted transferees, as described in the Exchange and Purchase Agreement), the “Supporting Holders”), executed a transaction support agreement (the “Transaction Support Agreement”), pursuant to which, among other things and subject to the terms and conditions set forth therein, the parties have agreed to support and consummate the transactions described in the Exchange Offer Memorandum and to consider in good faith all the reasonable actions necessary or reasonably requested to facilitate the solicitation and consummation of the transactions described in the Exchange Offer Memorandum, among other things. The Supporting Holders have also agreed to provide Consents to the Proposed Amendments.

Additionally, on August 25, 2025, Grubhub Holdings and the Supporting Holders are entering into an exchange and purchase agreement (the “Exchange and Purchase Agreement”), whereby the Supporting Holders agree, among other things, to (a) exchange the Supporting Holders’ Existing Notes in a privately negotiated exchange at an exchange price for each $1,000 aggregate principal amount of Existing Notes exchanged equal to (i) $1,000 principal amount of New Notes, plus (ii) $2.50 payable in cash on the settlement date, plus (iii) accrued and unpaid interest on such Existing Notes in cash, plus (iv) $15.00 principal amount of New Notes as an exchange premium, and deliver their Consent to the Solicitation pursuant to the terms of the Exchange and Purchase Agreement, (b) purchase an additional $113,740,000 in aggregate principal amount of New Notes at an issue price of $990 per each $1,000 principal amount of New Notes, and (c) purchase an additional $50,000,000 in aggregate principal amount of New Notes at an issue price of $985 per each $1,000 principal amount of New Notes.

Eligibility and Participation

The Exchange Offer and the Consent Solicitation are being made, and the New Notes and the related guarantees are being offered and issued, only to holders or beneficial owners of the Existing Notes who (i) are reasonably believed to be “qualified institutional buyers” (as defined in Rule 144A under the U.S. Securities Act of 1933, as amended (the “Securities Act”)), in a private transaction in reliance upon the exemption from the registration requirements of the Securities Act provided by Section 4(a)(2) thereof, or (ii) are outside the United States, and are not “U.S. persons” (as defined in Rule 902 under the Securities Act) and who are not acquiring New Notes for the account or benefit of a U.S. person, in offshore transactions in compliance with Regulation S under the Securities Act (such holders, the “Eligible Holders”). The New Notes have not been and will not be registered under the Securities Act or any state securities laws or the securities laws of any other jurisdiction, and may not be offered or sold in the United States or to U.S. persons absent registration or an applicable exemption from registration requirements. We expect the New Notes will be eligible for trading by “qualified institutional buyers” pursuant to Rule 144A under the Securities Act.

Important Dates and Deadlines

Early Participation Deadline: 5:00 m., New York City time, on September8, 2025, unless extended.
Withdrawal Deadline: 5:00 p.m., New York City time, on September8, 2025, unless extended.
Expiration Deadline: 5:00 m., New York City time, on September23, 2025, unless extended.
Settlement Date: expected to be the third business day after the Expiration Deadline.

Beneficial owners should be aware that their broker, dealer, commercial bank, trust company or other nominee may establish its own earlier deadline for participation in the Exchange Offer. Accordingly, beneficial owners wishing to participate in the Exchange Offer should contact their broker, dealer, commercial bank, trust company or other nominee as soon as possible in order to determine the time by which such owner must take action in order to participate.

Contact Information

Grubhub Holdings has engaged Global Bondholder Services Corporation to act as Exchange Agent and Information Agent. For questions regarding the Exchange Offer and the Consent Solicitation, including requests for the Exchange Offer Memorandum and related documents, please contact the Information Agent at Global Bondholder Services Corporation, 65 Broadway – Suite 404, New York, New York 10006 Attn: Corporate Actions, +1 (855) 654-2015, contact@gbsc-usa.com,
https://gbsc-usa.com/eligibility/grubhub.

Disclaimers

This press release is for informational purposes only and does not constitute an offer to sell or a solicitation of an offer to buy any securities. The Exchange Offer and the Consent Solicitation are being made only pursuant to the Exchange Offer Memorandum and only to such persons and in such jurisdictions as are permitted under applicable law. The New Notes have not been and will not be registered under the Securities Act or any state securities laws, and may not be offered or sold in the United States or to U.S. persons absent registration or an applicable exemption from registration requirements. The Exchange Offer Memorandum and any other documents relating to the Exchange Offer and the Consent Solicitation may not be distributed in any jurisdiction where it is unlawful to do so.

About Grubhub

Forward-Looking Statements

This press release contains “forward-looking statements,” which are subject to the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements, such as those regarding the notes offering, involve substantial known and unknown risks, uncertainties and assumptions that could cause actual results to differ materially from any future results expressed or implied by the forward-looking statements. Such risks and uncertainties include, but are not limited to, the ability of Grubhub to successfully complete the Exchange Offer and the Solicitation of Consents, and the timing of the issuance of the New Notes. Please also note that forward-looking statements represent management’s beliefs and assumptions only as of the date of this press release. Except as required by law, we disclaim any intention to, and undertake no obligation to, publicly update or revise any forward-looking statements, or to update the reasons actual results could differ materially from those anticipated in the forward-looking statements, even if new information becomes available in the future.

Supporting our Delivery Partners, One Mile at a Time

Delivery partners are the backbone of our business, navigating traffic, weather, and unpredictable conditions to support local restaurants and serve customers. They deserve meaningful support both on and off the road – whether that be through grant programs, expanding access to safe equipment, or financial planning resources.

We help drivers work on their terms and connect diners with the restaurants they love. That means listening to their feedback, adapting to real-world events, and ensuring fairness—so no one is penalized for doing their best under tough conditions.

Putting Fairness First: Updates to Deactivation and Appeals

As part of our commitment to safety and platform integrity, we regularly monitor for unauthorized account sharing. A recent enforcement in New York led to the deactivation of some accounts, which understandably caused concern among drivers and driver advocates.

After meeting with a local driver advocacy group and listening to their feedback, we reviewed our protocols to improve transparency and fairness—ensuring drivers in good standing who want to deliver are able to do so.

What’s changed

Feedback from our delivery partners has been a driving force behind ongoing improvements to our deactivation and appeals policies. The updates reflect a broader effort to make the process fairer, more consistent, and more responsive to real-world challenges.

Key improvements include:

Launching a nationwide appeals process.
A streamlined procedure to challenge deactivations, available in multiple languages.
An updated deactivation policy that reflects the realities of modern delivery.
Appeals reviewed by real people.
A holistic review of driver performance, with an eye toward long-term contributions.
Clearer distinction between minor issues (like un-assigning a single order) and more serious issues (like a pattern of missed deliveries or fraud).
Consideration of external factors like weather and unexpected disruptions.

Turning Feedback into Action: Hurricane Helene and Extreme Weather Events

In late 2024, Hurricane Helene made a major, unexpected impact in parts of both North and South Carolina.

Severe flooding, downed trees, and blocked roads made it difficult or impossible for many drivers to complete deliveries.

Grubhub may pro-actively pause deliveries in a market where severe weather or other events are expected to occur. However, Hurricane Helene hit farther inland than forecasted, and some markets had not been paused.

We heard from drivers who were worried about receiving violations for delays or cancellations that were entirely out of their control.

Our response:

Acted on reports from the ground and allowed drivers to drop their scheduled delivery blocks without penalty.
Reviewed and rolled back violations linked to the storm.
Updated our policies to account for more flexibility during extreme weather events moving forward.

This wasn’t a one-time fix—it was another step toward a smarter, more compassionate system that puts drivers first.

Why These Changes Matter for Couriers, Customers and Restaurants

A strong, stable delivery network isn’t just good for drivers—it’s essential for restaurants and customers, too.

When experienced, reliable drivers stay on the road:

Customers get their orders delivered quickly, safely, and accurately.
Restaurants avoid cancellations and keep their diners happy.
Drivers can continue earning on their terms.

What’s Next

We’re never done improving. Supporting drivers means being proactive and listening to their feedback closely. That includes:

Continuing to engage with drivers and advocacy groups directly and consistently to make sure their voices are heard and needs met.
Partnering with Incognia to help keep driver accounts secure and prevent fraud.
Evolving our agreements with drivers so there are no surprises when it comes to device or account sharing.
Encouraging open communication—drivers who feel unfairly penalized should know they can and should reach out, and that a real person will review their deactivation appeals.
Updating our policies in response to what we see on the ground and what we hear from our driver community.

At the end of the day, our goal is simple: to uphold high service standards and build a strong, reliable delivery network that treats drivers fairly and gives them every opportunity to succeed. Because when drivers win, restaurants and customers win, too.

Voices of Grubhub: Megan Mergener, Senior Director of Logistics, on Career Pivots, Bold Ideas, and Leadership Lessons

To showcase different perspectives and give an inside look into Grubhub, we’re spotlighting leaders across the organization. This month, we caught up with Megan Mergener, Senior Director of Logistics.

Megan shares her journey from finance to logistics, how she empowers her team to bring bold new ideas forward, and the leadership lessons she carries with her every day.

A quick round to get to know Megan:

Favorite Grubhub order: Farro and Away from Left Coast—it’s farro, spinach, tomatoes, pesto and broccoli. There’s a location less than a block from my house in Chicago, so my family orders from there all the time.
Daily podcasts: I listen to two Chicago-based podcasts every day: City Cast Chicago for local news and Crain’s Chicago Business for business news.
Coffee or tea: Coffee all the time. I make my own cold brew at home, but I also love lattes and iced coffee.
Go-to way to recharge: I love to cook and find it a creative activity, so cooking dinner for the family with a glass of red wine on the side is one way I love to recharge.
Productivity hack: I’m a little old school on this one. I believe in a notebook and a to-do list and then just relentlessly looking at that to-do list. If you have five minutes of downtime between meetings, look at that to-do list.

You have quite a history of working in the finance industry. What drew you to Grubhub and a logistics role?
I tell people it’s like a “career 180.” I wanted to try something new. I had been in financial services and banking my whole career and had really enjoyed it, but it was time for a change. I was drawn to Grubhub because it was already such a big part of my everyday life. I’ve always loved cooking and anything food-related, so that passion really connected for me. And being born and raised in Chicago, it felt special to join a company that was local to the area.

The culture at Grubhub is very different from banking—it’s much more collaborative. People are working together and putting ideas together as you go. I like the collaboration, openness, and willingness to debate and discuss things.

Logistics covers a lot of ground. Can you share more about what falls under your scope?
I have three areas of responsibility: Logistics, Care, and Project Management.

Logistics

Driver pay and delivery speed: One team balances pay incentives with delivery times. For example, offer too little—say $2—and it takes longer for a driver to accept. Offer too much—say $100—and our finance partners won’t be happy. It’s all about finding the right balance.
Weather and events: This team is responsible for identifying any reason why we might need to pause a given market. For example, there could be a snow storm, flooding, or even a concert that impacts our ability to deliver. It’s up to this team to identify those markets in advance and inform drivers.
Market management: Our operations are supported by several specialized teams working together. One team manages our markets—defining regions, mapping homes and restaurants, setting coverage areas, and hours of operation. They also use isochrones to determine delivery times, a powerful tool that helps expand our network and improve the diner experience. Meanwhile, a benchmarking team tracks our performance against competitors to help us stay ahead.
Strategic initiatives: Finally, we have a group driving new technology, strategic partnerships, and special projects to push us forward.

PMO

The project management team focuses on Grubhub‑wide, high‑priority projects. They keep initiatives on track by coordinating timelines, aligning stakeholders, and ensuring projects move forward smoothly from start to finish.

Care

I oversee two teams from our Customer Care org. One manages business insights using data to enhance our processes, and another focuses on AI tools, automation, and QA/training.

What’s the most memorable logistics challenge you’ve had to lead?
We had a city that wasn’t performing well, so the entire logistics team focused on finding solutions. We have many levers—add more drivers, increase pay—but our usual methods weren’t working. We ultimately tried a completely new approach. It could have backfired, but the team aligned behind it, and it was incredibly rewarding to see it succeed.

I’ve learned how important it is as a leader to stay open to bold or unexpected ideas—asking the team, “What haven’t we tried? What could have an impact?” When you create that space, junior team members feel empowered to brainstorm, speak up, and share fresh ideas, which is incredibly valuable.

How do tools like AI, automation, and insights play a role in improving the driver and diner experience?
I think we’re just scratching the surface of what AI can do. Right now, it’s helping us analyze data faster—which is huge when you have limited headcount and hundreds of regions to manage. Instead of one person digging through endless metrics, AI can surface insights quickly, so we can spot issues and scale solutions much more efficiently.

What’s shaped your leadership approach most over the years?
I think you pick up pieces of good leadership from different people you’ve worked with. One manager really stood out to me on a day I’d made a mistake, I nervously went to tell her, and she simply said, “That’s okay. I’ll help you fix it.” That stuck with me. I try to bring that same approach to my team: we’ll make mistakes, own them, fix them together, and keep moving forward.

Another thing is not to react. This is my number one rule of thumb when you’re managing a team—don’t react. Your team comes to you to be even-keeled and supportive when something’s imploding. You don’t want to be adding to the chaos. You want to be the person who’s calming it down.

The last thing that I like to say is “be the duck”—the duck is very calm on top of the water, but if you look under the water, the legs are frantically moving. I try to do that.

How do you keep your team motivated when the pressure’s high and things are moving fast?
I think it helps the team to know I’m in it with them—staying available, checking in, and asking, “How’s it going? Are we on track? Do we need to adjust deadlines or workload?” Being in the trenches shows them I understand what they’re doing and how busy they are, rather than feeling removed from their work.

I make a point to explain why we’re doing what we’re doing. As leaders, we sit in meetings and hear all the context, but our teams often don’t. So I try to connect the dots: “Here’s why we’re pursuing this project, how it ties to other initiatives, and why it’s a top priority—like driving 10% growth.” Without that, they might see a project in isolation and miss the bigger picture.

If you could have any other job in the company for a day, what would it be and why?
I’d like to deepen my understanding of the account management side of our Merchant Network team—building relationships with restaurants, reviewing their metrics, helping them try promotions to boost sales, and really seeing things from their side.

I know the driver perspective from having done deliveries myself, but I’d like to better understand what restaurants face day to day. I loved the Feet on the Street event we did in Chicago where employees got to visit restaurants, talk with them, and hear their feedback firsthand.

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