At Grubhub, tipping has always been simple: it’s part of checkout, easy to find, and fully optional. We believe customers should be able to reward great service at the moment they’re placing an order—without friction, confusion, or extra steps. That’s been our approach for years, and it hasn’t changed.

Delivery partners navigate traffic, weather, and real-world variables to ensure meals arrive safely and on time, and Grubhub has long believed the best way to support that work is through a tipping experience that’s clear and consistent. That’s why we’ve always kept tipping as part of checkout—easy to find, easy to use, and never hidden or pushed off until after delivery (though customers can always choose to increase their tip after the fact).

In New York City – a locality with pay regulations guaranteeing couriers at least $21.44 per hour – we still believe tipping is an important part of the delivery experience. It gives customers a simple way to acknowledge exceptional service and recognize the extra effort that goes into getting food to their door.

On Grubhub, delivery partners always keep 100% of tips for completed deliveries. Customers can select a tip amount during checkout, including percentage-based options, or enter a custom amount. There’s never any guesswork about where tips go and no hoops to jump through to add one.

We’re proud to have earned positive feedback from delivery partners, customers, and policymakers for taking a clear, consistent approach to tipping. As conversations continue about how tipping works across New York City and beyond, our view remains the same: it should be easy, transparent, and respectful of the essential service delivery partners provide every day.